Angels Senior Living

We toured this community while looking into care options for a loved one. I thought the staff here seemed like nice people, and the residents seemed well cared for. However, the place had more of a nursing home feel to it, and I didn't think it would be where my loved one would be most comfortable.

There have been some communication problems, you have to go to so many people to get an answer. She is participating in activities. She is adjusting very well. The caregivers are very nice and kind. They were very helpful when we were getting set up, though it did kind of seem that once we were in, we were sort of on our own. They do have people that wander in and out of other people's rooms, which is disconcerting.

I toured this community while I was looking into options for a loved one. It was a nice enough looking community, it was very clean and the staff all seemed friendly. This place just had more of a hospital atmosphere, it was very sterile and impersonal. I was interested in somewhere with more of a homey feel, and a more personal touch.

Shady Palms is an older facility. It appeared to be clean and did not have a foul odor. The rooms are small with no barrier between the residents. I appreciate that they are willing to work with a family within their financial range and getting started with Medicaid.

I am very disappointed in the way that things worked out in regards to having my brother get additional care such as therapy. The cost was not explained clearly to us and now we find out that it is not covered under his insurance. The staff and the administration staff is very friendly and kind. The community is very nice however nothing else seems to matter because of this thing with the insurance. and what was covered and not covered.

Well if resident is someone who wanders off or want to take the bus for independence, this place is located on busy street. Past three years have had issues with residents that wonder off to neighboring businesses and confused about where they are going. No crosswalk to cross busy street. [removed]

Connerton was very pretty and the staff was wonderful. However, there were issues. The rooms in the dementia unit were not kept clean. The bathroom always smelled of urine. There was no access to a locked outside garden for residents to get some air. Visitors did not have a code to leave the unit. I ended up taking my husband out.

While it is a beautiful facility with much potential, the Memory Care Unit is severly lacking. One person monitors all the residents. This single person is to do the laundry, serve and clean up after the meals, shower and toilet all the residents. The meals are brought in from the main dining room on a cart and are usually cold by the time they are served. While there are scheduled activities in the attached assisted living wing the Mem. Care residents can go to, they aren't appropriate activities for them. There are zero planned group activities or mental stimulation gear towards their needs. As I said, it's a beautiful facility and the tour was wonderful... we were so excited but were severly disappointed by the reality of the day to day goings on in tbe Memory Care Unit.

This is not a great place. All they take his Medicare! They did not take great care of my loved one. We got my loved one out after a month and my loved one is back at home. We would not recommend Angels Senior Care at Dunedin.

If you want to see your loved one in memory care over-medicated, falling, and being taken to the hospital, this is the place to be. They' seem nice, but they sold me a bill of goods that was not the case at all. They're fake.

We felt like this community was very dirty and not a place to visit.

Food at Palm Terrace assisted care is not appetizing, except for the peanut and butter. Front door of the facility is left unattended and unlocked after 9 pm. Poor security leaves the elderly residents vulnerable to Intruders.

This place is very clean. The working employees are dedicated, loving individuals. Biggest Problem: Never more than one at a time with very little employee retention. My Aunt has been there since 1/2018 already looking for another place. Management is not friendly nor engaging with residents. Residents are promised certain services that continue to change or disappear. The day of move [removed] a week ahead), floor in apartment was not finished, apartment was not clean, air conditioner was not working properly, bathroom around the sink: still not repaired. We had to go looking for pendant, key, and toilet paper. Many promises, no follow through. Awful.

We did not like this community. The staff did not return repeated calls before the imminent move-in, which we took to be a sign of either disorganization or lack of adequate staff, and ultimate lack of customer care. While the community was clean, and offered the usual activities, the care was impersonal without demonstration of rapport and compassion. We could not recommend the Angel Senior Living community at Connerton Court in Land O’Lakes, Florida

Residents' phones haven't worked for a month now! Receptionist screens calls; no way to get past her to talk with someone in charge! Caregivers are kind but seem to be under a lot of stress. Food quality has gone downhill in the past year. Example: simple sheet cake for desserts, using liquid eggs instead of fresh (no eggs to order any more). The facility still looks new & kept up.

My loved one was previously a resident at Angels Senior Living at Dunedin and the entire experience was terrible. The place was disgusting, I moved my loved one out within the first month. I would never recommend this facility to others.

We had our Aunt there for 8 months. We were promised many things, but it seems the HUGE staff turn over makes consistent care difficult. So disappointed and very traumatizing to have to move her . She is a happy in a new place, but still very upset that Angels never addressed our concerns.

I toured this place to find a place for my mom. I don't understand how this place has such a high rating. The place is run down and dirty. The furniture is peeling. The place is shabby and dirty. This is a terrible place.

I have a parent in the Angels at New Tampa. It was pretty darn good at move in. They went from a selection of two entrees for dinner to no selection. Hot dogs are often on the menu. Services change with no notice to staff or clients. Med service isn't consistent with timing. Seems to be a lack of thought to changes in staff roles and duties on residence. Laundry pick and who does what has gone from outstanding to poor.

I am moving my mother out. No stability. The Executive Director is rude and abrupt. Now there is another Head Nurse. I thought the one was very caring and hugged my mother often. You don’t get that often. Most people aren’t caring enough. There is a high turn over. I now have to take my mother out of the MCU and people should not look at the beautiful place because that’s all it in. My mother falling to many times and the Executive Director told me that the staff was well train. Not true. I have seen the people just standing in the kitchen and the nurse in the office while residents left alone in the TV area. No wander why they are at risk of falling. I am very disappointed in the treatment of people who have paved the way for us all. They deserve to be taking care of! It’s even sadder that I feel they might mistreat my mother if I say what is on my mind. The Executive Director is not a good person I think. I overheard the staff talking about her. :(