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Holiday Willow Grove

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10043 Idlewild Road, Matthews, NC 28105

8.4
Review score
72 reviews
Add review
8.4
Review score
72 reviews
5 star
52%
4 star
26%
3 star
15%
2 star
4%
1 star
3%
See all reviews
8.8
Review score
12403 reviews
199 facilities
For pricing & availability:
(866) 374-4058
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Holiday Willow Grove
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Holiday Willow Grove
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Mary G
-
Family/friend
4.0
Good value, a few areas for improvement
I think Willow Grove is a good value and more affordable compared to larger senior independent living communities. The renovations done in 2023 resulted in a very attractive lobby and fresh looking community spaces. Would like to see Willow Grove increase resident count, closer to full

About the facility
Holiday Willow Grove

Spend your retirement years in the serenity of Holiday Willow Grove — a Holiday Retirement community offering great amenities, independent living services, and a supportive atmosphere. This craftsman-style community is settled in the quiet countryside of Matthews, North Carolina, just across the street from Idlewild Road Park. Holiday Willow Grove is central to Carolinas Medical Center, SouthPark Mall, and the Old Town Matthews City Center. Many golf courses and scenic parks are nearby as well.

The community’s thoughtfully designed common areas are carpeted and cozy. Broad windows allow an abundance of natural light, and homelike decor creates a warm and welcoming ambiance. Spend the day tending to plants in the courtyard’s raised planters or unwinding in the quiet library. To make it even better, Holiday Willow Grove is pet-friendly!

Great Place to Work Institute has even honored Holiday Willow Grove with a certification as a Great Place to Work® for the 2022-2023 awards. Live better, age more successfully, and stay independent longer at Holiday Willow Grove!

Community Details

At Holiday Willow Grove, they offer a wide variety of convenient services — regular housekeeping, light linen, maintenance, and scheduled transportation — so you can spend less time worrying about household chores and more time with...

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Senior living options offered

Independent Living

Pricing
for Holiday Willow Grove

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Holiday Willow Grove
Holiday Willow Grove

10043 Idlewild Road, Matthews, NC 28105

Providence Meadows community exterior
Providence Meadows

4123 Kuykendall Rd, Charlotte, NC 28270

MerryWood on Park
MerryWood on Park

3600 Park Rd, Charlotte, NC 28209

Brookdale Charlotte East
Brookdale Charlotte East

6053 Wilora Lake Road, Charlotte, NC 28212

8.4
Review score
72 reviews
8.4
Review score
72 reviews
5 star
52%
4 star
26%
3 star
15%
2 star
4%
1 star
3%
9.5
Review score
16 reviews
9.5
Review score
16 reviews
5 star
75%
4 star
25%
3 star
0%
2 star
0%
1 star
0%
9.2
Review score
63 reviews
9.2
Review score
63 reviews
5 star
56%
4 star
33%
3 star
8%
2 star
3%
1 star
0%
9.1
Review score
80 reviews
9.1
Review score
80 reviews
5 star
48%
4 star
31%
3 star
13%
2 star
5%
1 star
3%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

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Room Discount

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Active promotion

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Active promotion

Fee Discount

Reduces entrance fees required upon move in

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Independent Living

Care types offered

1

Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Independent Living

Amenities
at Holiday Willow Grove

Healthcare Services

  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Medication Management
  • Diabetic Care

Meals & Dining

  • Low / No Sodium
  • Professional Chef
  • Guest Meals
  • Meals Provided
  • No Sugar
  • Room Service
  • Restaurant Style Dining

Room Amenities

  • Wheelchair Accessible Showers
  • Garden View
  • Cable or Satellite TV
  • Kitchenette
  • Private patio, deck, or balcony
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Ground Floor Units
  • Bath Tubs
  • Handicap Accessible

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Transportation at Cost
  • Resident Parking Available
  • Uncovered Parking
  • Complimentary Transportation
  • Covered Parking

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Central Fireplace
  • TV Lounge
  • Meeting Room
  • Indoor Atrium
  • Beauty Salon
  • Barber Shop
  • Computer or Media Center
  • Outside Patio
  • Indoor Common Areas
  • Library
  • Outdoor Common Areas

Recreational areas

  • Piano or Organ
  • Game Room
  • Raised Garden Beds
  • Fitness Center

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping
  • Grocery Shopping and Errands

Languages spoken

  • English
  • American Sign Language

Activities

  • Walking Club
  • Devotional Activities Offsite
  • Catholic Services
  • Intergenerational Programs
  • Pet-focused Programs
  • BBQs or Picnics
  • Live Dance or Theater Performances
  • Stretching Classes
  • Protestant Services
  • Christian Services
  • Happy Hour
  • Book Club
  • Trivia Games
  • Dances
  • Live Well Programs
  • Brain fitness / Dakim
  • Wii Bowling
  • Cooking Classes
  • Activities Off-site
  • Karaoke
  • Yoga / Chair Yoga
  • Cards / Pinochle Club
  • Bible Study Group
  • Choir / Singing Club
  • Resident Band or Musicians
  • Quilting or Sewing Club
  • Tai Chi
  • Gardening Club
  • Bridge Club
  • Wine Tasting
  • Live Musical Performances
  • Forever Fit
  • Art Classes
  • Birthday Parties
  • Men's Club
  • Current Events Club
  • Day Trips and Outings
  • Community Service Programs
  • Holiday Parties
  • Devotional Activities On-Site
  • Cooking Club
  • Activities On-site
  • Educational Speakers / Life Long Learning
  • Community Service Organizations

Reviews

for Holiday Willow Grove

8.4Review score72 reviews
8.4
Review score
72 reviews
5 star
52%
4 star
26%
3 star
15%
2 star
4%
1 star
3%
Holiday by Atria
8.8
Review score12403 reviews199 communities
Write a review
A Place for Mom has scored Holiday Willow Grove with 8.4 out of 10 using our proprietary review score based on 22 reviews in the last 2 years. Over all time, Holiday Willow Grove has 72 reviews with an average "overall experience" of 4.2 out of 5.
Overall Rating
4.2
Cleanliness
4.4
Friendliness
4.5
Care Services
4.2
Staff
4.3
Meals & Dining
3.6
Activities
4.2
Value for Cost
4.3
A Place for Mom has scored Holiday Willow Grove with 8.4 out of 10 using our proprietary review score based on 22 reviews in the last 2 years. Over all time, Holiday Willow Grove has 72 reviews with an average "overall experience" of 4.2 out of 5.
Parent company
Holiday by Atria
8.8
Review score12403 reviews199 communities
Logo for Holiday by Atria
Filters
Overall Experience
Date Submitted
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Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 72 reviews
Mary G - Family/friend
Independent Living
April 15, 2024
4.0
Verified Review
Good value, a few areas for improvement
I think Willow Grove is a good value and more affordable compared to larger senior independent living communities. The renovations done in 2023 resulted in a very attractive lobby and fresh looking community spaces. Would like to see Willow Grove increase resident count, closer to full capacity. That would hopefully increase their operating budget, allowing them to staff up more, provide more activities, and importantly could offer better transportation services. The community bus driver is terrific, but hours are very limited. Would like to see bus transportation offered 8 am to 4 pm on weekdays and perhaps 1/2 days on Saturday/ Sunday. The staff at Willow Grove are very professional and try to be helpful. They do watch out for the residents. Right now. the kitchen that prepares meals for residents seems understaffed. The menu is very limited. The evening dinner meal is often very sparse. Food choices that appear on the printed menu are not always available. Would like to see WG increase the housekeeping somewhat because there have been many times when my mother's apartment does not get cleaned on schedule.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
3
Activities
3
Value for Cost
5
Anonymous - Family/friend
Independent Living
March 19, 2024
5.0
Verified Review
Highly recommend Willow Grove
It's a nice place for loved ones looking for independence and some additional support! The employees are friendly and are very welcoming to individuals needs They could improve on the food by providing warm deliveries and options for all food preferences.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
2
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
March 4, 2024
4.0
Verified Review
Recommended
My loved one is a resident at Holiday Willow Grove and I would recommend this facility to others.
Cleanliness
5
Friendliness
5
Staff
5
Activities
4
Value for Cost
4
Anonymous - Family/friend
Independent Living
February 20, 2024
4.0
Verified Review
successful transition to Independent living
my dad is very happy with the place. I do think his room is a little smaller than ideal for him. I know they have different floorplan sizes for each category. ( studio, one bedroom, two bedroom.) so it might be helpful to understand that upfront. It is a more rural location on the edge of Charlotte, which I thought was nice, but not so far from lots of things.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Dolly - Resident/client
Independent Living
February 19, 2024
3.0
Verified Review
Recommended
It feels like home already. The staff is is very nice and the residents are all so friendly. I can be alone in my room if I want to be or I can be out with others anytime. The food is usually very good. I would recommend this place to anyone.
Cleanliness
3
Friendliness
3
Care Services
4
Staff
5
Meals & Dining
4
Activities
3
Value for Cost
4
Kathy - Family/friend
Independent Living
October 25, 2023
5.0
Verified Review
Review for Holiday Willow Grove
Good first place for someone who could not longer live in town home alone. We picked this community because of the price, and available personal care assistance.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Kathy - Family/friend
Independent Living
October 24, 2023
3.0
Verified Review
It was pretty but definitely not as advertised. Might not recommend based on certain situations.
When it comes to the meals and dining service I cannot comment on that as I never ate the food. My aunt said it was good though. I am honestly very disappointed in the Holiday Willow Grove facility and staff. I was completely misled and upset that things were certainly not as verbally promised.
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Activities
3
Value for Cost
3
Response from Holiday Willow Grove
November 3, 2023
Kathy, thank you for sharing your feedback. The Assistant General Manager would appreciate the opportunity to discuss your concerns with you further. I can also be reached at CustomerService@AtriaSeniorLiving.com for any future comments.
Anonymous - Resident/client
Independent Living
October 2, 2023
5.0
Verified Review
Review for Holiday Willow Grove
Cost is very reasonable, place is completely remodeled and residents treat you like family. I picked this community because of the cost.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
August 17, 2023
5.0
Verified Review
Nice Place
My loved one is currently a resident at Holiday Willow Grove. Overall, her experience at this facility has been great. The cleanliness is okay. The friendliness and the staff are great. The care services, food and activities are good. Overall, Holiday Willow Grove is a nice place.
Cleanliness
3
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
5
Anonymous - Family/friend
Independent Living
August 8, 2023
5.0
Verified Review
Well pleased
There were a couple small things that weren't quite as we expected, but overall we have been very pleased with Holiday Willow Grove, the staff has assisted us with our aunt's new and unique needs, and she is happy there. The cost has been as reasonable as we could expect for a senior living facility.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
July 26, 2023
3.0
Verified Review
Willow Grove Review
We actually had my mom at Willow Grove. Their management changed 4 times in 14 months. They were so understaffed there were times breakfast was only prunes and a Danish. Boxed dinners. Over run by roaches. No activities, no transportation. We pulled her out a while ago and can only hope that they got their act together. It started out so good and within 3 months management and staff completely changed or fell apart.
Druann - Family/friend
Independent Living
July 12, 2023
2.0
Verified Review
Nice Place
It is a nice place, I feel she is safe, but we were told there were certain amenities that are not there. The staffing is friendly. We picked this community, because it was close to my sister pet friendly, bottom floor apartment, and it was near mom's church. It doesn't have all the amenities listed and the food needs improvements that are healthier for Seniors.
Cleanliness
2
Friendliness
2
Care Services
2
Staff
2
Meals & Dining
2
Activities
2
Value for Cost
2
Response from Holiday Willow Grove
July 20, 2023
Druann, thanks for reaching out. We appreciate your patience as we complete our ongoing renovations. I’d also like to invite you and your parent to our monthly Food for Thought meeting. Our chef is always open to feedback on our menu. If you’d like to talk more, the General Manager is always happy to speak with you and address any issues you may have directly. I’m also available at CustomerService@AtriaSeniorLiving.com.
Anonymous - Resident/client
Independent Living
June 21, 2023
1.0
Verified Review
My family and loved one had an unpleasant experience with the community. We would recommend you avoid this community at all costs. The staff could have been more attentive to our loved one and assisting the family in answering our questions, or addressing our concerns. Again, avoid at all costs.
Cleanliness
2
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Holiday Willow Grove
June 27, 2023
Thank you for taking a moment to reach out. Your experience is important to us and I shared your review with the General Manager. She’d appreciate the opportunity to speak with you directly and learn more about your time with our community. I’m also available at CustomerService@AtriaSeniorLiving.com.
Anonymous - Family/friend
Independent Living
March 22, 2023
3.0
Verified Review
My review of Holiday Willow Grove
Suggestion for improvement: The food, the food. The food!!!
Cleanliness
5
Friendliness
5
Care Services
3
Staff
5
Meals & Dining
1
Value for Cost
5
Response from Holiday Willow Grove
March 31, 2023
Thanks for reaching out to share your feedback. I’ve shared your review with the General Manager who has spoken with our Executive Chef. If you want to discuss this further, the General Manager and Chef are always happy to speak with you directly, or you can email me at CustomerService@AtriaSeniorLiving.com.
Bob - Family/friend
Independent Living
March 21, 2023
2.0
Verified Review
Faulty Expectations Made By The Community to the Family About Our Loved One's Care
We were disappointed in the their entry procedure. When I went in for the introduction without my loved one, this assisted with the issues of care that my loved one needed. I let the staff know what my loved one couldn't do for themselves and what my loved one was capable of doing. They still don't have a person to person intro program for the residents. There is real no concern of the level of care that my loved one is at. I would have expected for them to see and review the resident in person as well. Overall it has been disappointing for us. We moved in on [date removed] and on [date removed] and we received a notification that the staff needed to see us as soon as possible, because my loved one would need to leave the community. On the [date removed] was the official notification that my loved one wouldn't be able to stay here. I blame this on no in person evaluation of my loved one. Overall I thought they could accommodated my loved one, and the community couldn't do this. I can only see this as hindsight. There may be changes made to the community's entry process now since we have moved out. There are three meals a day served and the residents have choices for meals.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
2
Meals & Dining
5
Value for Cost
2
Response from Holiday Willow Grove
March 23, 2023
Bob, thanks for taking a moment to share your experience. We appreciate having your mom in our community and are always open to feedback. I understand your frustration regarding the repair work after the winter storm. The building sustained significant damage from the water main break, and we have been doing all we can to expedite the repair process while making sure we’ve done a thorough remediation job. I’ve shared your review with the General Manager and Regional Vice President and I understand you’ve been in touch with the General Manager. If you’d like to talk with us more, you can reach us at CustomerService@AtriaSeniorLiving.com.
Mary G - Family/friend
Independent Living
March 20, 2023
3.0
Verified Review
Disappointed
During the "sale" period, before signing a lease, reps from Willow Grove will tell you everything they think you want to hear. We were told MULTIPLE times that Willow Grove would provide car service (Uber) to residents, wherever they wanted to go, within 15 mile radius. There were no restrictions on days of the week etc. We were specifically told that our Mom would not need a car if she lived there. Literally ONE DAY after Mom moved into Willow Grove, we were informed the transportation policy had changed, car service for residents was no longer available, and the bus only provided transportation on certain days, limited hours. This is, in my opinion m, is a breach of contract. A promised service that was a key factor for us in choosing Willow Grove ... was retracted immediately. Very disappointed. Also, Willow Grove had a major flood in late December and the facility is still NOT in normal working order. My mom's move- in was delayed 3 times. She is now in a temporary third floor apartment - with NO working elevator. Most services & activities are not operating normally. The main dining room, activity room, religious services, physical therapy, beauty salon, etc. - all of these are not up & running as they normally should be. A resident has to call 24 hrs in advance to "schedule" assistance navigating the stairs if they want help to exit the building - ridiculous!! My mom can't even leave her apartment to go take a walk outdoors - without 24 hour notice. And the WG staff is making no specific time commitment as to how many more weeks - or months - this diminished level of service will continue. It's frustrating beyond words. I will add that when we were deciding on a community for our mom, no one could have foreseen the "disaster" that happened at Willow Grove in late December. The staff - for the most part- has been working hard to try to deal with the aftermath. But it is now close to three months that have passed since it happened ... and the "restoration" has taken MUCH longer than initially predicted. And still not close to getting back to normal. The diminished transportation service is completely separate from the flood impact... that abrupt change is truly disappointing to us. We likely would not have chosen Willow Grove if we knew this is how things were going to turn out. once Once Willow Grove completes the facility restoration & elevator repairs etc. - we are hopeful that our mom's experience there will become more positive & will be closer to what we were promised. But we have no idea when that will happen. In the meantime - her initial experience there has definitely not been what we hoped for.
Cleanliness
3
Friendliness
4
Care Services
3
Staff
4
Meals & Dining
3
Activities
3
Value for Cost
4
Anonymous - Toured community
Independent Living
February 1, 2023
5.0
Verified Review
Tour Review
Our family had an in person tour and we thought the tour experience was great and in our opinion, it was the better place with a price that goes along with it.
anonymous - Family/friend
Independent Living
September 16, 2022
3.0
Verified Review
Willow Grove Review
When we first moved in we absolutely loved it, the sales staff and director were excellent. Within about 3 months it started going downhill. For the year we were here, there were 4 different managers in that time period. It was very unorganized and gave us an unsettling feeling.
Response from Holiday Willow Grove
October 7, 2022
Please know we take your concerns seriously. We have shared your comments with local and regional leadership and are available directly at Resident.Relations@HolidaySeniorLiving.com, if you have future concerns.?
Esther F - Toured community
Independent Living
August 17, 2022
5.0
It’s Turned Around For The Better
Willow Grove has really turned themselves around. They have great staff and their managers are on top of things. [name removed] gave us a GREAT tour with lots of info and was super smart. [name removed] met us during the tour and gave us a call the next day to check on things. Excellent customer service. Only remark would be to have more options on their menu.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Anne - Resident/client
Independent Living
August 17, 2022
5.0
Just Moved Here & I Love It
This community was #1 on my list for a long time.. I was on the fence to move but I decided this is inevitable and best for me and my future. I very much like being here and everyone here is very nice. The staff have my best interest
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Viewing 1-20 out of 72 reviews

Neighborhoods
around Holiday Willow Grove

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Frequently Asked Questions
about Holiday Willow Grove

Holiday Willow Grove offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Holiday Willow Grove 8.4 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (704) 545-0009 to reach a resident at Holiday Willow Grove.

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0%
1 star
0%
Studio, 1bd, 2bd
Photo of Brookdale Carriage Club Providence
8.9
Review score
89 reviews
8.9
Review score
89 reviews
5 star
46%
4 star
38%
3 star
9%
2 star
4%
1 star
3%
Studio, 1bd, 2bd
Care Today, Care TomorrowIf you’re ready to exchange the burden of things like cooking, cleaning and laundry for a community that offers exciting activities and events, custom care that meets your specific needs and amenities and services that resemble life at a destination resort rather than a...
Photo of Brookdale Charlotte East

Brookdale Charlotte East

6053 Wilora Lake Road, Charlotte, NC 28212
Starting at $X,XXX+ monthly
9.1
Review score
80 reviews
9.1
Review score
80 reviews
5 star
48%
4 star
31%
3 star
13%
2 star
5%
1 star
3%
Semi-Private, Studio, 1bd, 2bd
Aging well can mean living well, especially with the resort-style amenities available at our community. Start your days strolling through expansive courtyards and along flower-lined walking paths, perhaps stop at the wellness center and then enjoy a stage play at the on-site theater. Or maybe...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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