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Victorian at McKenzie

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4000 Douglas Street, Victoria, BC V8X5K5

2.0
Review score
22 reviews
Add review
2.0
Review score
22 reviews
5 star
59%
4 star
18%
3 star
14%
2 star
0%
1 star
9%
See all reviews
8.8
Review score
12393 reviews
199 facilities
For pricing & availability:
(866) 374-4058
Victorian at McKenzie
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Victorian at McKenzie
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anonymous
-
Resident/client
4.0
I would recommend
I chose Victorian at McKenzie because I just liked the overall atmosphere of the facility. It is hard coming from a house, but the apartment sizes are adequate for what I need. I would recommend this facility to others looking.

About the facility
Victorian at McKenzie

Set on beautifully landscaped grounds in sunny Victoria, you'll fall in love with the elegance, charm and serenity of The Victorian at McKenzie. We've served area seniors since 2002, offering an all-inclusive lifestyle free from chores and the stresses of maintaining a home. Whether taking part in one of our community events or venturing out to shop, run errands or visit local attractions such as Clover Point Park or the Esquimalt Lagoon Bird Sanctuary, each day is yours to spend as you like — and excitement is only moments away.

Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 200 locations in 26 states and seven Canadian provinces. Atria communities are home to more than 23,000 seniors and employ more than 14,000 people.

Senior living options offered

Independent Living

Pricing
for Victorian at McKenzie

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Victorian at McKenzie
Victorian at McKenzie

4000 Douglas Street, Victoria, BC V8X5K5

Victorian
Victorian

1773 Feltham Road, Victoria, BC V8N6E8

Amica Douglas House
Amica Douglas House

50 Douglas Street, Victoria, BC V8V2N8

Sunrise of Victoria community exterior
Sunrise of Victoria

920 Humboldt Street, Victoria, BC V8V4W7

2.0
Review score
22 reviews
2.0
Review score
22 reviews
5 star
59%
4 star
18%
3 star
14%
2 star
0%
1 star
9%
8.0
Review score
18 reviews
8.0
Review score
18 reviews
5 star
50%
4 star
39%
3 star
11%
2 star
0%
1 star
0%
Review score not available
Review score not available
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
--
Studio
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Independent Living

Care types offered

1

Independent Living

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Memory Care

Amenities
at Victorian at McKenzie

Healthcare Services

  • Staffing & Ancillary Services
  • Diabetic Care
  • Non-Ambulatory Care
  • Incontinence Care

Meals & Dining

  • Room Service
  • Restaurant Style Dining
  • Guest Meals
  • Professional Chef
  • Meals Provided
  • Organic

Room Amenities

  • Kitchenette
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Ground Floor Units
  • Respite or Short Term Stays Offered
  • Cable or Satellite TV

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Resident Parking Available
  • Uncovered Parking
  • Complimentary Transportation
  • Property Convenient to Public Transit

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Indoor Common Areas
  • Computer or Media Center
  • Outside Patio
  • Outdoor Common Areas
  • Library
  • Central Fireplace
  • TV Lounge
  • Beauty Salon
  • Meeting Room
  • Butterfly garden / Hummingbird garden
  • Indoor Atrium

Recreational areas

  • Game Room
  • Movie or Theater Room
  • Raised Garden Beds
  • Billiards Lounge
  • Piano or Organ

Services

  • Housekeeping
  • Beautician

Languages spoken

  • French
  • Italian
  • English
  • German
  • Portuguese
  • American Sign Language
  • Spanish

Activities

  • Live Musical Performances
  • Birthday Parties
  • Holiday Parties
  • Yoga / Chair Yoga
  • Educational Speakers / Life Long Learning
  • Devotional Activities On-Site
  • Day Trips and Outings
  • Activities On-site
  • BBQs or Picnics
  • Devotional Activities Offsite
  • Stretching Classes
  • Live Dance or Theater Performances
  • Cooking Classes
  • Activities Off-site
  • Live Well Programs

Reviews

for Victorian at McKenzie

2Review score22 reviews
2.0
Review score
22 reviews
5 star
59%
4 star
18%
3 star
14%
2 star
0%
1 star
9%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Victorian at McKenzie with 2 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Victorian at McKenzie has 22 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.5
Friendliness
4.7
Care Services
4.4
Staff
3.8
Meals & Dining
3.3
Activities
4.3
Value for Cost
4.1
A Place for Mom has scored Victorian at McKenzie with 2 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Victorian at McKenzie has 22 reviews with an average "overall experience" of 4.1 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 22 reviews
CF - Family/friend
Independent Living
October 13, 2023
3.0
Verified Review
Review for Victorian at McKenzie
Unfortunately, it doesn't live up to the sales presentation. It has not been as positive an experience for my Mother as we had originally hoped upon arrival. I've visited many retirement residences in Victoria and this would not be my top recommendation.
Cleanliness
4
Friendliness
4
Staff
3
Meals & Dining
3
Activities
3
Value for Cost
4
Anonymous - Resident/client
Independent Living
July 12, 2023
1.0
Verified Review
promises not kept, speak with residents during your tour, not a good experience
The residents were not given what was promised by the marketing team. Potential new residents might want to stay for a week to actually assess the environment. I would tell others to talk to other residents and their families. Check out the laundry room, recycle containers and common bathrooms for cleanliness. Since the community is "Independent Living", care is provided by 3rd party agencies, for which residents pay. Meal choices were offered, but it was often poor quality with too much salt and little fresh vegetables. The grounds are meticulously maintained. Apparently, there has been some improvement since I have left. I left the Victorian due to the lack of cleaning and declining quality of meals.
Cleanliness
1
Friendliness
2
Care Services
1
Staff
2
Meals & Dining
1
Value for Cost
1
Response from Victorian at McKenzie
July 20, 2023
Thanks for reaching out to share your experience at our community. I’m happy to share that the community is fully staffed, and we would love to have you visit sometime to see the positive changes we've made. If you’d like to talk more, you can send me an email at CustomerService@AtriaSeniorLiving.com.
anonymous - Resident/client
Independent Living
January 18, 2022
4.0
Verified Review
I would recommend
I chose Victorian at McKenzie because I just liked the overall atmosphere of the facility. It is hard coming from a house, but the apartment sizes are adequate for what I need. I would recommend this facility to others looking.
Cleanliness
5
Friendliness
5
Meals & Dining
4
Value for Cost
4
anonymous - Family/friend
Independent Living
April 8, 2021
4.0
Verified Review
Great fit for my mom
We chose Victorian at McKenzie because of the close location as well as the cost was reasonable based on a lot of other places we looked into. The apartment sizes are excellent, my mother has a studio and it is one of the larger ones and it is just a little smaller than some of the 1 bedrooms. They do have a weekly menu and they are chef prepared meals on site, my mom really enjoys them. The staff is very accommodating and they have an outdoor vising space in the front and back for guests to visit their loved ones. I would recommend to others looking.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
5
Value for Cost
5
Anonymous - Family/friend
Independent Living
January 28, 2021
5.0
Verified Review
Recommended
I would recommend this community to others. The community is fairly new, the staff is nice, rooms are large, and the food is good.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
5
Value for Cost
4
Denyse Charbonneau - Resident/client
Independent Living
January 27, 2019
0.5
OVERCHARGED
I am very angry and disappointed. The stay was wonderful and staff very friendly, so I have no problem with that aspect. I was overcharged and it was deliberate. When I first inquired about a month's respite stay, I was quote a rate of $2,300. This same rate was on both the lease and agreement. But very underhandedly there was addendum that mentioned $110 per day rate, but no indication where that charge applied. I normally thought it was for stays under one month. Now I find out that that any stay under three months is charged the daily rate. This is not in any verbal or written correspondence. So I have been overcharged $1,220. This is not the way to do business.
Cleanliness
3
Friendliness
5
Value for Cost
0.5
Care Services
4.5
Activities
3
Response from Victorian at McKenzie
February 5, 2019
Denyse, The Victorian at McKenzie appreciates you expressing your concerns. Will you share your contact information with me at [removed]? We take such concerns seriously and we would like to connect you with our leadership team to discuss further.
anonymous - Toured community
Independent Living
December 7, 2018
5.0
Very good location, all expected conveniences are there, and the price is right - exactly comparable to the price for the same here in Calgary. Had a tour, ate lunch, and met the staff. It's one of the two front-runners in my upcoming choice. And oh how nice is the weather!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Denyse Charbonneau - Resident/client
Independent Living
November 10, 2018
2.5
WAIT MONTHS TO GET DAMAGE DEPOSIT BACK
I would have given the Victorian a great review but after respite care this August, I have not received my damage deposit back. I was told the refund came from head office but they didn't have trouble taking the deposit from me. Also they didn't inform me there would be renovations on our floor, tearing out carpeting, painting etc. It was really disruptive. One painter set off the fire alarm twice!!! The staff was friendly and the food excellent but I wouldn't chose this place for my retirement. I WANT MY DEPOSIT BACK.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
1.5
Care Services
2.5
Activities
2
anonymous - Toured community
Independent Living
April 29, 2018
5.0
I liked it the best but too expensive.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Independent Living
August 17, 2017
4.0
Verified Review
Having A Wonderful Time
Mom is having a fabulous time living here. She has already made friends and gone on a few bus trips to stores and out to eat. She finds the residents to be very friendly and engaging and sociable. The community is clean and very well maintained except for the elevator. The residents living in a 3 story building which is long in length but the building only has 1 elevator for its residents and recently it has been out of service 3 separate times. So for us, that is a safety feature that is a little concerning. The food is hit or miss most days it's very good however there are times where the meals aren't good. The location of the community for us is fabulous it is so close to our home and her church.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Family/friend
Independent Living
July 14, 2017
5.0
Verified Review
Care Comfort and Value
This is a nice community. The staff is caring and they are always willing to help him with getting him involved with the activities. This is a nice clean environment. I like that he is making friends.The community is very clean and we like environment. The menu is appealing and he seems to be pleased with the variety of the means.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Toured community
Independent Living
July 3, 2017
5.0
Mom enjoyed touring here, lovely rooms and grounds. She really appreciated the brownie-to-go, and so did I!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Independent Living
May 17, 2017
5.0
Verified Review
Highly Recommend
We are very trilled with this community. My mother in law is really enjoying her time here. This is a great, safe community. The staff is great. They were great with their follow up, and keeping in contact with us. The community looks great, everything is very well maintained. Everything is working out very well, and I would highly recommend this community.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Linda Philp - Family/friend
Independent Living
April 30, 2017
5.0
Verified Review
Wonderful place for my parents.
My parents have made a good transition into the Victorian at Mckenzie. They felt at home immediately. The staff is very friendly and accommodating. Both my parents are enjoying the meals. They haven't been on any excursions yet but are participating in the various onsite activities.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Independent Living
February 9, 2017
5.0
Verified Review
My Loved One is Well at This Community
My sister in law is loving her time here at this community. It is a very nice community, and everything has worked out very well. We are pleased with all they have done for us. A place for mom was great with all they help they provided us with.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Lynn - Family/friend
Independent Living
January 3, 2017
5.0
Verified Review
Happy with the Victorian
The staff are really engaged with the residents and are great at passing information to one another. In that manner they ensure everyone gets the best care. The Victorian is very clean, offers great meals and has a great layout. The staff is very good at keeping the residents busy. Staff and residents alike are very welcoming. I have toured other residences and it is my opinion that The Victorian at McKenzie offers good value for the money. The Victorian has ample parking for guests.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
anonymous - Family/friend
Independent Living
October 22, 2016
3.0
Verified Review
After 2 weeks......
Very friendly, helpful staff. Delicious roast beef dinner last Sunday. However I am hearing a LOT of complaints about the meals.....very greasy, chewy fried fish for lunch yesterday, for example and sweet, lumpy squares of cake for dessert (could be fruit salad)
Cleanliness
4
Friendliness
5
Value for Cost
3
Care Services
3
Activities
3
Response from Victorian at McKenzie
October 26, 2016
I'm glad you were able to join us for a great meal. Thanks for the feedback, I'll be sure to share it with our chef.
anonymous - Family/friend
Independent Living
August 30, 2016
4.0
Verified Review
Grateful For The Community
My mom now lives here at this community. Unfortunately we found that she needs more care and this is not a fit for her now. However, they are letting her stay there and they have accommodated my mom and her aid. The staff are really good people. My mom eats good meals and I am happy with the community. I would recommend them to family or friends.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
T.L. - Family/friend
Independent Living
February 2, 2016
5.0
Verified Review
Happy Dad
My father lives in the Victorian, and yes, It's a nice place. I rated activities as good, as my father doesn't participate in them, so I really have no idea. I like the layout. The atrium is a fantastic reference point for those that might get lost easily, and the whole bottom floor is visible from the second floor hall- it really seems open and bright. There are many cozy seating / social areas throughout the building and books all over the place. Staff is friendly and efficient, and meals are great. The one complaint that I would have is that there is only 1 elevator, and this poses a problem when residents want to go to meals. Other than that, I'm happy to have my father in The Victorian, and overall really impressed with everything.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
3.5
anonymous - Family/friend
Independent Living
October 30, 2015
5.0
Verified Review
wonderful
The Victorian at McKenzie was wonderful for my mom. She would have no problem going back for respite care. She thought the food was good and she is someone that is very picky. She didn't complain about anything. She doesn't mix very well with others and she was happy that nobody made her do anything that she didn't want to do. One of washing machines was broken but they quickly fixed it. The staff was extremely pleasant and helpful. All across the board it was a good experience.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-20 out of 22 reviews

Neighborhoods
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Frequently Asked Questions
about Victorian at McKenzie

Victorian at McKenzie offers 2 Bedrooms, Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Victorian at McKenzie 2 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (250) 381-9496 to reach a resident at Victorian at McKenzie.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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