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Truewood by Merrill, Park Central

7750 Lyndon B Johnson Fwy, Dallas, TX 75251

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Truewood by Merrill, Park Central community exterior
14 Photos
14 Photos available
9 Floor plans
9 Floor plans available
Truewood by Merrill,  Park Central in google map
street view of Truewood by Merrill,  Park Central
Anonymous - Resident/client
5.0

Truewood by Merrill is a fantastic facility. They could improve on the their response time to things I've requested of them. I need specific information from them so that I can provide feedback to another entity; for benefits I need. I've brought this to their attention and they said they would get it to me ASAP, but that was over a month ago. Aside from that, everything else has been great.... Read more

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About the facility Truewood by Merrill, Park Central

In North Dallas, you’ll find the safe haven that is Truewood by Merrill, Park Central. The bright, comforting community offers a luxuriously elegant environment that you can easily call home. The community is specially designed to meet each individual’s needs, while giving them the freedom to be themselves. Nearby, you’ll find several entertainment options ranging from museums and cultural offerings to upscale dining and shopping.

This community is a proud member of Merrill Gardens — a fifth-generation family company that understands the importance of providing a family-like atmosphere for retirement. With roots dating back to the 1890s, you can trust them to care for your loved one. Choose from a variety of retirement options that meet unique needs and lifestyles. At Truewood by Merrill, Park Central, the continuum of care is inclusive — with both independent and assisted living options available.

Community Services and Amenities

This community strives to provide a home-like environment with resort-like amenities and exceptional care. The housekeeping, maintenance, and transportation are all taken care of, so residents can live free of worries. 24-hour staffing is provided to help ensure proper care. A comprehensive wellness program is also available to help residents maintain and monitor their health....

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
Truewood by Merrill, Park Central is a community within Merrill Gardens properties. See all Merrill Gardens communities.

Pricing for Truewood by Merrill, Park Central

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at Truewood by Merrill, Park Central

Health Care Services

Ambulatory Care
Incontinence Care
Staffing & Ancillary Services
Medication Management
High Acuity Care

Meals & Dining

Meals Provided
Guest Meals
International Cuisine
Professional Chef

Room Amenities

Wheelchair Accessible Showers
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Handicap Accessible
Cable or Satellite TV

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Property Convenient to Public Transit
Covered Parking
Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Main Street Shops

Recreational areas

Arts and Crafts Center
Ballroom
Billiards Lounge
Fitness Center

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Rabbi
Protestant Services

Reviews for Truewood by Merrill, Park Central

4.1
Write a Review

Cleanliness

4.3

Friendliness

4.3

Meals & Dining

4.0

Care Services

4.2

Activities

4.3

Staff

4.2

Value for Cost

4.2

Overall Experience
55
22
9
6
5
Date Submitted
6
10
19
97
Reviewer
34
36
25
1
Care Received
9
0
1-20 of 97 reviews
Sort by

5.0
Milton - Toured community
Independent Living
September 6, 2022
Verified Review
My Tour Experience at Truewood by Merrill, Park Central

My loved one enjoyed the community. The community was more than we wanted to spend.

Response from Truewood by Merrill, Park Central

September 8, 2022

Hi Milton, thank you for taking the time to leave us this review. We appreciate it greatly.


3.0
anonymous - Loved one of resident/client
Assisted Living
August 2, 2022
Verified Review
A lovely community

My mother is very happy living there. Her apartment is lovely. She's 96 and doesn't realize all the problems I've had with them as far as communication. I don't know what the other tenants do, that don't have someone watching after them Front Desk Staff and kitchen helpers are so friendly they get a 5 star but management more like a 2 star. My mom has not been involved and there has been no effort from anyone on staff to try to get her to do so. Although that was part of their selling "pitch". At the time I moved my mother there in [date removed] , I felt like it was a good value. I understand they are going to be raising everyone's pricing. So not sure how that's going to go yet. We are very lucky at this moment that she does not need a lot of care. The new owners took over a couple of months ago and I had high hopes that things could be much better. There is still a lack of communication between the managers, business office, etc. luckily, [name removed], who is at the front desk is one of the few original employees and she is great. She seems to know things that none of the new people know. I do realize from what I hear, that the new people are still trying to clean up the mess The old people left behind.

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

No data collected

Staff

4

Value for Cost

4

Response from Truewood by Merrill, Park Central

August 5, 2022

Thank you for reaching out regarding these concerns. We are happy to know your mother enjoys the community but understand how frustrating communication issues can be. We take these issues seriously and would like to speak to you about your experience. Please email us at shilpap@merrillgardens.com with your preferred contact information and we’ll reach out to you.


3.0
David B - Toured community
Assisted Living
June 28, 2022
Verified Review
Tour of Truewood by Merrill

I toured Truewood by Merrill, Park Central and found that they were less personable than the community we chose. We chose another community, mainly because the residents were a little bit more stoic here at Truewood.

Response from Truewood by Merrill, Park Central

July 3, 2022

Hi David, thank you for the feedback. We are happy that you found a place that suits you best.


2.0
Anonymous - Loved one of resident/client
Assisted Living
June 13, 2022
Verified Review
Good value, but not always kept up

It was a difficult process to actually get moved in. The person who was responsible for that is no longer with the company. There was a lot of back and forth, so we had a very stressful move in process. After moving in, it's still not always pleasant. There are things they still need to take care of and there's no urgency to resolve those issues like leaky windows, etc.

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

No data collected

Activities

No data collected

Staff

4

Value for Cost

4

Response from Truewood by Merrill, Park Central

June 14, 2022

Thank you for reaching out regarding these concerns. We take these issues very seriously and would like to speak to you about your experience. Please email us at shilpap@merrillgardens.com with your preferred contact information and we’ll reach out to you.


4.0
anonymous - Loved one of resident/client
Independent Living
May 17, 2022
Verified Review
Our families experience

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

2

Response from Truewood by Merrill, Park Central

May 19, 2022

Hello, thank you for taking the time to leave this review!


5.0
Anonymous - Resident/client
Independent Living
April 29, 2022
Verified Review

Truewood by Merrill is a fantastic facility. They could improve on the their response time to things I've requested of them. I need specific information from them so that I can provide feedback to another entity; for benefits I need. I've brought this to their attention and they said they would get it to me ASAP, but that was over a month ago. Aside from that, everything else has been great.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Truewood by Merrill, Park Central

May 1, 2022

Thank you for taking the time to leave us this review. We appreciate it greatly.


5.0
Joel - Loved one of resident/client
Independent Living
March 2, 2022
Verified Review
Great choice

I thought it was a very good choice. It is a very nice facility and the staff is super helpful. The price point is also great especially for that area and compared to everything else we looked at. I would recommend Truewood by Merrill to others.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

5

Staff

No data collected

Value for Cost

5

Response from Truewood by Merrill, Park Central

May 1, 2022

Hi Joel, thank you for taking the time to leave us this review. We appreciate it greatly.


5.0
anonymous - Toured community
Assisted Living
February 2, 2022
Verified Review
Community Tour

Truewood by Merrill did a great job showing us the facility, and they appeared to be taking good care of their patients. After touring several places, we thought they offered a great value for the space and amenities they have on site. It was just in a very high traffic location and would have taken us too long to get there to come and visit. That was the only reason we didn’t choose them.

Response from Truewood by Merrill, Park Central

May 1, 2022

Hi there, thank you for taking the time to leave us this review. We appreciate it greatly.


5.0
anonymous - Loved one of resident/client
Independent Living
January 28, 2022
Verified Review
Truewoood by Merrill, Park Central

The care takers are so wonderful, they are not only so attentive to our loved one but also to our family. The dining room staff is incredible, and the receptionist is phenomenal. We can always count on her to get back to us with any questions or concerns that we have. Our only issue is with the management - they are recently going through changes so the communication is pretty bad right now. The community though is very nice and well worth the money, our loved one has a really nice apartment with a bedroom and living room.

Cleanliness

5

Friendliness

3

Meals & Dining

5

Care Services

5

Activities

5

Staff

3

Value for Cost

5

Response from Truewood by Merrill, Park Central

May 1, 2022

Hi there, thank you for taking the time to leave us this review.


3.5
anonymous - Loved one of resident/client
Independent Living
November 22, 2021
Verified Review
Good value for a smaller budget

We chose Truewood by Merrill at the time because of the value for the money. I do think that the staff could be a little more patient with the residents based off of what I have heard from my friend. Overall I think they do a pretty good job, there are just some little things that have happened.

Cleanliness

4

Friendliness

3

Meals & Dining

3

Care Services

No data collected

Activities

4

Staff

No data collected

Value for Cost

4


4.0
anonymous - Loved one of resident/client
Assisted Living
September 23, 2021
Verified Review
I would recommend

I would recommend them to others looking.

Cleanliness

3

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

4

Staff

5

Value for Cost

4

Response from Truewood by Merrill, Park Central

September 24, 2021

Hello, thank you for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.


4.0
anonymous - Loved one of resident/client
Independent Living
August 24, 2021
Verified Review
A good choice

Truewood community is beautiful, that really stood out to us on our initial tour. The staff members are very friendly, and we would absolutely recommend this community to others.

Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

5

Staff

5


4.0
anonymous - Loved one of resident/client
Independent Living
July 19, 2021
Verified Review
My loved one loves Windsor.

I would suggest it. The cost is good, and I feel like my loved one is safe. It's in a good area. The staff that I've met are pretty nice. Nothing I can say as far as any improvements to make.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

4

Staff

4

Value for Cost

5


5.0
Cindy - Loved one of resident/client
Assisted Living
June 18, 2021
Verified Review
Fabulous Experience

I would tell others that it is a great bang for the cost, compared to other communities. The maintenance is good. Everything they said they would deliver on they have delivered. There are a few things we are working on getting my loved one more settled into the community with their help.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Truewood by Merrill, Park Central

July 1, 2021

Hello, thank you for taking the time to leave us this review. Please don’t hesitate to reach out if you ever need anything.


5.0
EB - Toured community
Assisted Living
June 14, 2021
Verified Review

I really liked the apartment. It was awesome, even better than where we ended up. It looked really nice and had a full wall of windows, which was beautiful. The place was awesome. The only thing we didn’t like about it was it was an 11-story building, and we wanted one level so it would be easier to get around on a Jazzy . Also, our loved one came from amazing views of wide open pastures, and we wanted him to be able to see plants and open outdoor spaces. Windsor had a courtyard within the building, but it just wasn't a good fit because of that.

Response from Truewood by Merrill, Park Central

July 1, 2021

Hello, thank you for taking the time to leave us this review. Please don’t hesitate to reach out if you ever need anything.


4.0
Joyce Kleinert - Resident/client
Assisted Living
June 2, 2021
Verified Review
A caring place, good location - The perfect place for us.

We've experienced friendliness from the staff. They respond very quickly when you ask for anything to be done in the apartment. Their maintenance is right at the top. The caregivers are very kind and very helpful. It's just like every business right now, they're suffering from not being able to get enough help. They try their very best. It's just hard to get caregivers. We know we can't expect them to cater to us specifically because they have lots of other people to take care of too. But they're always doing the best job. I appreciate so much what they do. There's just simply not enough of them. Sometimes we have to wait a little for assistance, but other times we don't. One of the dining servers has gone out of his way to push my husband back to our apartment. He's gone above and beyond his role a couple times now to do that for us. I really like living here. We have one of the largest apartments here, so that's nice. It's well maintained. We asked for wood floors, and they gave us wood floors. I asked the housekeeper when I got here if the old carpet was on top of the floors. She said that she had sanitized everything before they laid the wood floors down. One of the rooms has floor to ceiling windows, since this used to be a hotel, and she said the drapes were all sanitized before we moved in. I asked her a ton of questions about the apartment before we got there, and I know she was telling me the truth. She's been here nine years. Some of the caregivers have been here over a year. And only one has left since I've been here, only because she got a job closer to where she lived. I figure they don't get paid a lot, so I make sure to tell them every day how much I appreciate their work. I'm so grateful for what they do. They do the laundry once a week. When it comes back it's all folded and nice. There's a washer/dryer on each floor if you prefer to do your own laundry. The housekeeper comes once a week, mops every one of these floors, cleans the bathrooms real good, including the showers. And we have two full baths. She empties the trash out. If I put my trash out in the hallway any day of the week, it gets picked up no matter the day. They're on top of everything, including the medical care we receive. And they treat all of the residents the same. It doesn't matter how much money you have or don't have. I think the people here are trustworthy, and I've never noticed anything missing. I just can't tell you enough how nice these caregivers are. I'm very happy here and so thankful to be here.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

5

Staff

5

Value for Cost

5

Response from Truewood by Merrill, Park Central

July 1, 2021

Hi Debi, thank you for taking the time to leave us this review. We are happy to hear that you have enjoyed XYZ and would recommend Merrill Gardens to others. Please don’t hesitate to reach out if you ever need anything.


4.0
anonymous - Toured community
Memory Care
April 20, 2021

It was an awesome, but the price did not include the food. She is checking to see if we can get a ref bedroom for the price of the smaller one until the small one comes available. Have not heard from her yet. Beautiful place

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4

Response from Truewood by Merrill, Park Central

April 20, 2021

Hi there, thank you for taking the time to leave us this comment. Please don’t hesitate to reach out if you ever need anything.


1.0
Chris Roberts - Loved one of resident/client
Assisted Living
March 27, 2021
Death

BEWARE of this facility! Windsor sent my mother to the hospital where she was found to be malnourished. She died 3 days later. Windsor then refused to release my mother's records to the family. After getting an attorney, Windsor claimed they were not a medical facility and therefore weren't required to keep records. Put your loved ones here at your own risk!! BEWARE of this facility and staff members Bennie (Director) and Wendi (nursing supervisor).

Cleanliness

1

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


5.0
anonymous - Loved one of resident/client
Memory Care
October 30, 2020
Verified Review
Great Place for Your Loved One

My ratings are prior to COVID. The activities were wonderful before COVID, as well. I would highly recommend this community. Windsor is a really nice place for a reasonable cost. The food was ok for my loved one.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
anonymous - Loved one of resident/client
Memory Care
August 10, 2020
Verified Review
A kind, caring community

i think in general it is a caring staff. The apartments have great size rooms. they renovated the common areas, and it is easy for residents to get around. I chose this community because we had other family members they have been them before, and their cost is pretty reasonable compared to others that we looked at. The caregivers in memory care seem great. I would absolutely recommend this community to other families.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


Viewing 1-20 out of 97 reviews

Neighborhood around Truewood by Merrill, Park Central

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Frequently Asked Questions about Truewood by Merrill, Park Central

Truewood by Merrill, Park Central offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

Truewood by Merrill, Park Central has received an average review rating of 4.1 based on 97 reviews. See all reviews.

Call (972) 419-4999 to reach a resident at Truewood by Merrill, Park Central.

To reach a resident at Truewood by Merrill, Park Central call: (972) 419-4999



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.