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Best of 2024 Senior Living Award
A Place for Mom Best of Senior Living Award winners represent the top 1-2% of senior care providers nationwide based on reviews from residents and families.

Truewood by Merrill, New Bern

2701 Amhurst Dr, New Bern, NC 28562
9.4
Review Score
64 reviews

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14 Photos
14 Photos available
8 Floor plans
8 Floor plans available
Truewood by Merrill,  New Bern in google map
street view of Truewood by Merrill,  New Bern
Barb R - Resident/client
5.0
I am so Grateful

We have a real chef with nutritious meals. At Atria (since changed name but not staff), the dining director often served food with high salt content. When we talked to her about it, [name removed] answered that "some people like it that way". After several trips to ER at Sentara Hospital with excessively high blood pressure, the head doctor of ER told me that this residence has a reputation for this problem. Also, vegetables were often boiled, soggy and not good quality or quantity. As a result, my diastolic pressure was often near 90 and above. Stomach problems from diarrhea to the point of black liquid. I eat some dessert each day, but carefully. I weigh exactly as directed by my doctor. Since I moved to Truewood, I do not have stomach or BP problems as I did before. [name removed], director of Activities, is excellent. However, because of space and advice of her supervisor, celebrations of birthdays and holidays are held in a small room with everyone seated around a table, served a treat and beverage just talking, no music or fun. Here at Truewood, every area is decorated for events, music, dancing and FUN for Christmas and New Year's. I can't wait till Valentine's Day.... Read more

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About the facility Truewood by Merrill, New Bern

Truewood by Merrill, New Bern offers residents a cordial community and environment. As you approach the community, you’ll catch a glimpse of lovely fountains, boxwood bushes, and vibrant trees. With magnificent amenities and services, you get the chance to enjoy a peaceful yet energizing retirement. The community offers options for independent living, assisted living, and memory care to help accommodate various lifestyles.

Minutes from the community, you have an array of activities to enjoy. Shop big-box grocery and retail stores, choose to dine from a variety of cuisines, hit the putting greens at the local golf clubs, or stroll the area’s many parks. Medical offices and the local health campus are also conveniently close, enabling easy access to medical care for residents. Enjoy the perks of retirement in New Bern, today!

Community Services and Amenities

Independent living at a Truewood by Merrill community means you get to lead the lifestyle you desire without the hassle of daily chores. Team members happily take care of tasks such as housekeeping, home maintenance, and cooking, so that you can dedicate your time to treasured pastimes and friendships.

If you require additional support, the assisted living option offers customized care to offer you the right level...

Read More

Learn more about the Best of Senior Living awards and this year’s winners. See all 2024 award winners.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
Truewood by Merrill, New Bern is a community within Merrill Gardens properties. See all Merrill Gardens communities.

Pricing for Truewood by Merrill, New Bern

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo

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1 Bedroom
Starting at
$XXXX
/mo

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2 Bedrooms
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/mo

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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at Truewood by Merrill, New Bern

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Compare

Truewood by Merrill, New Bern2701 Amhurst Dr, New Bern, NC 28562
Navion of New Bern1336 South Glenburnie Road, New Bern, NC 28562
Home Place of New Bern1309 McCarthy Blvd, New Bern, NC 28562
Good Shepherd Home for the Aged603 West St, New Bern, NC 28560
9.4
Review Score
64 reviews
8.0
Review Score
16 reviews
7.0
Review Score
4 reviews
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living

Amenities at Truewood by Merrill, New Bern

Health Care Services

Memory Care
Diabetic Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Low / No Sodium
No Sugar
Vegetarian
Chopped Meals

Room Amenities

Wheelchair Accessible Showers
Bath Tubs
Wi-Fi/high-speed internet
Full kitchen
Ground Floor Units
Private patio, deck, or balcony

Facility Amenities

Dining

Bar or Pub
Private Dining Room

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Uncovered Parking

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Indoor Atrium

Recreational areas

Arts and Crafts Center
Billiards Lounge
Game Room
Golf Course or Putting Green

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Visiting Rabbi

Reviews
for Truewood by Merrill, New Bern

Write a Review
9.4
Review Score
64 reviews

Review Score

64 reviews
9.4

Out of 10


5 star

49%

4 star

32%

3 star

5%

2 star

7%

1 star

10%

A Place for Mom has scored Truewood by Merrill, New Bern with 9.4 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, Truewood by Merrill, New Bern has 64 reviews with an average "overall experience" of 4 out of 5.

How we score communities
Cleanliness

4.2

Friendliness

4.2

Meals & Dining

4.1

Care Services

3.9

Activities

4.0

Staff

4.5

Value for Cost

4.1

Overall Experience
31
20
3
4
6
Date Submitted
4
11
20
Reviewer
13
38
13
0
Care Received
15
36
13
1-20 of 64 reviews
Sort by

5.0
Barb R - Resident/client
Independent Living
February 23, 2024
Verified Review
I am so Grateful

We have a real chef with nutritious meals. At Atria (since changed name but not staff), the dining director often served food with high salt content. When we talked to her about it, [name removed] answered that "some people like it that way". After several trips to ER at Sentara Hospital with excessively high blood pressure, the head doctor of ER told me that this residence has a reputation for this problem. Also, vegetables were often boiled, soggy and not good quality or quantity. As a result, my diastolic pressure was often near 90 and above. Stomach problems from diarrhea to the point of black liquid. I eat some dessert each day, but carefully. I weigh exactly as directed by my doctor. Since I moved to Truewood, I do not have stomach or BP problems as I did before. [name removed], director of Activities, is excellent. However, because of space and advice of her supervisor, celebrations of birthdays and holidays are held in a small room with everyone seated around a table, served a treat and beverage just talking, no music or fun. Here at Truewood, every area is decorated for events, music, dancing and FUN for Christmas and New Year's. I can't wait till Valentine's Day.


5.0
Anonymous - Family/Friend
Assisted Living
December 22, 2023
Verified Review
Caring staff

The friendliness of the staff and the value for cost gets a 5+. What has made it such a great experience so far is the staff, they are the friendliest. We would absolutely recommend this community to other families based on the experience we have had so far.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

5


5.0
Anonymous - Resident/client
Independent Living
November 14, 2023
Verified Review
Highly Recommended

I am currently a resident at Truewood by Merrill New Bern and everything has been great for me at this facility so far. It's been a great experience. The facility and staff are extremely helpful and friendly. The meals are excellent. The housekeeping has been excellent, as well. This facility offers Independent Plus, which is Independent Living with separate assistance. I have an aide that comes in for two hours in the morning and two hours in the evening, which has been perfect for me. I would highly recommend Truewood by Merrill New Bern to others!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
Anonymous - Family/Friend
Assisted Living
November 2, 2023
Verified Review
Smooth transition through changing environment

What our family likes the most about the Truewood by Merrill, New Bern community is the flexibility of the staff members. They are very accommodating to our loved ones needs. Also the meals that are prepared for the residents are fairly good. We would recommend this community to other families

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

5

Value for Cost

4


5.0
Anonymous - Family/Friend
Independent Living
August 30, 2023
Verified Review
Recommended

My loved one is currently a resident at Truewood by Merrill New Bern and her experience at this facility has been very good so far. The cleanliness and friendliness are great. The staff, meals and care services are also great. Truewood by Merrill New Bern is a welcoming community for your family. I would recommend this facility to family and friends.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

5


5.0
Myers family - Family/Friend
Independent Living
July 19, 2023
A hidden gem of a community tucked away in New Bern.

The friendliness of the staff members and the value for cost receive 5+. Truewood by Merrill, New Bern has been an absolutely fabulous experience all the way around. When it comes to the activities they have Ice cream socials, Resident led specialty groups, Happy Hour, Singers, Musicians, Bridge, Holiday themed , special events, Daily events are announced in the dining room. Amenities are within minutes for easy access for residents and guests. A very welcoming place with NC southern charm.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Truewood by Merrill, New Bern

July 21, 2023

Thank you for taking the time to leave us a review! We are so happy to hear that you have had a great experience with our community, and your feedback is greatly appreciated. Please don't hesitate to reach out if you ever need anything.


4.0
Anonymous - Family/Friend
Assisted Living
July 17, 2023
Verified Review
Review for Truewood by Merrill, New Bern

In reality it had the only assisted living opening. But after going to others it seemed well organized and was well maintained. [name removed] said that the staff was friendly and energized to help. Would definitely recommend.

Cleanliness

4

Friendliness

4

Meals & Dining

5

Care Services

4

Activities

No data collected

Staff

5

Value for Cost

4


5.0
SS - Resident/client
Assisted Living
June 15, 2023
Verified Review

Truewood by Merrill New Bern was amazing with moving my mom over on super short notice. Everyone was professional and very friendly. After the initial shock of moving, my mom settled right in, and I haven't seen her smile this much in a long time.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Truewood by Merrill, New Bern

June 20, 2023

Thank you for taking the time to leave a review! We are so happy to hear that your loved one has settled at our community. Please don't hesitate to reach out if you ever need anything.


5.0
Anonymous - Family/Friend
Independent Living
April 28, 2023
Verified Review
Friendly staff

My mom is very happy with the Truewood by Merrill, New Bern community. The actual buildings are a little dated but otherwise it is a fantastic community. The community is really what makes Truewood. There are lots and lots of different activities going on. They also have transportation that drives within a 10 mile radius so that suits her needs perfectly. The companion care package they have where they will bring three meals a day to her if she doesn't like going to the cafeteria has been really nice. She lives in an apartment which is separate from the facility but she still has someone checking on her daily. She's quite busy these days!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
Rebecca - Family/Friend
Assisted Living
April 5, 2023
Verified Review
Friendly & kind staff

The people are the best part. Mom moved in the last weekend in January and tells everyone she knows that she has never had a bad experience at Truewood. She loves everyone there: genuinely kind & friendly employees who are always ready to lend a hand (or a hug or an ear) when needed. And they always just seem to know when its needed. The only negative comment Mom has made has been about the food. She likes very little of it. However we would absolutely recommend Truewood by Merrill, New Bern community to other families and in fact we already have as well as A Place For Mom. [name removed] was awesome!!

Cleanliness

4

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

4

Staff

5

Value for Cost

4


5.0
Christopher - Family/Friend
Assisted Living
March 6, 2023
Verified Review
Review for Truewood by Merrill, New Bern

My mom is doing great. She loves it there. The transition was smooth.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

4

Staff

No data collected

Value for Cost

5

Response from Truewood by Merrill, New Bern

March 15, 2023

Hi Christopher, thank you for taking the time to leave us this review! We are so glad to hear your mother is doing well at the community and had a good transition. Please don't hesitate to reach out if you ever need anything.


4.0
RT - Family/Friend
Assisted Living
February 17, 2023
Verified Review
A Caring Place

It has been a caring place for my family member. The staff is fantastic and cares about their residents. The other residents I've met have been friendly. And the meals look good.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

4

Staff

4

Value for Cost

4

Response from Truewood by Merrill, New Bern

February 24, 2023

Hi RT, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.


4.0
Anonymous - Family/Friend
Assisted Living
September 23, 2022
Verified Review
Review for Truewood by Merrill, New Bern

My loved one received, very good care in the memory unit at Truewood. We picked this place because, of the availability at the time and knowing my loved ones dementia would warrant memory care eventually...which came sooner than anticipated

Cleanliness

4

Friendliness

4

Meals & Dining

5

Care Services

4

Activities

4

Staff

4

Value for Cost

5

Response from Truewood by Merrill, New Bern

September 28, 2022

Hi there, thank you for taking the time to leave us this review. We love to hear that we were able to provide the care your loved one needed. Please don't hesitate to reach out if you ever need anything else.


5.0
Manuel - Family/Friend
Assisted Living
September 19, 2022
Verified Review
A great place to live

They have a friendly staff and they're professional. Maintenance was okay, it came quickly and they fixed the job. It's a great place to live for the price.

Cleanliness

4

Friendliness

5

Meals & Dining

2

Care Services

4

Activities

3

Staff

5

Value for Cost

5

Response from Truewood by Merrill, New Bern

September 20, 2022

Hi Manuel, Thank you for taking the time to leave us this review. We appreciate it greatly.


5.0
O.L. - Toured community
Assisted Living
August 16, 2022
Verified Review
Tour of Truewood

I toured Truewood by Merrill, New Bern and it was very nice. They had a lot of activities, the staff seemed very well, and the campus was very clean and well-kept. We chose another community as the choice came down to dollars and cents.

Response from Truewood by Merrill, New Bern

September 20, 2022

Hi there, thank you for taking the time to leave us this review. We appreciate it greatly.


5.0
Kristen - Family/Friend
Independent Living
July 20, 2022
Verified Review
Friendly and Attentive Staff

The staff are very friendly and welcoming. They interact with the seniors and treat them well. They pay attention to their needs and know when something is off with them. They treat my father very well.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

5

Response from Truewood by Merrill, New Bern

July 28, 2022

Hi Kristen, we are happy to hear that the team has been friendly and welcoming. Thank you for taking the time to leave us this review.


2.0
Joe - Family/Friend
Independent Living
June 17, 2022
Lots of hype, not much care

My parents came here before the pandemic and were satisfied with the apartment, the dining experience, and the staff. All that has changed. My mom passed on just before the pandemic. My Dad’s kitchen cabinets are falling apart with missing and broken ancient pulls and handles - they literally cut his hands so he has wounds that need treatment. The work they did for interior sprinklers left a huge ceiling mess that went on for months. The extra pay cleaning “help” stole my parents medications. The food has been disgusting and now the residents are not served at table- they have to go up to get a tray and carry it themselves. These people have walkers and canes and electric wheelchairs and have to walk up like it’s McDonalds. It’s tragic. So much money for so little.

Cleanliness

2

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

2

Value for Cost

1

Response from Truewood by Merrill, New Bern

June 20, 2022

Thank you for reaching out regarding these concerns. We take these issues very seriously and would like to speak to you about your experience. Please email us at suzannew@merrillgardens.com with your preferred contact information and we’ll reach out to you.


4.0
Ron - Family/Friend
Independent Living
May 18, 2022
Verified Review
a good community

Our loved one is happy with Truewood by Merrill, it is affordable to her. We do think for everything they offer the value is excellent. Our loved one does enjoy the activities going on - the level of activities is good for her. She enjoys paying card games and socializing with the other residents during meal times. Sometimes our loved one says the meal portions are just to big. Based on the experience we have had so far with this community we would recommend them to other families.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

5

Response from Truewood by Merrill, New Bern

May 21, 2022

Hi Ron, thank you so much for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.


4.5
anonymous - Resident/client
Independent Living
April 29, 2022
Verified Review
Highly recommend

We felt like Truewood was really good quality compared to the others in the community that we saw. The apartment is on the smaller side for us, but that is just because we are used to something bigger. There is a full kitchen that is on the smaller side, but you do not have to cook so we really don't have to use it much anyways. The washer and dryer is in the hallway. The courtyard in the back is absolutely beautiful and very accessible for everybody, we love to take walks there. Most of the staff is extremely pleasant and we have had no issues. I would definitely recommend this facility to others.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

4

Staff

No data collected

Value for Cost

4

Response from Truewood by Merrill, New Bern

May 2, 2022

Hi there, thank you for taking the time to leave us this review. We appreciate it greatly.


3.0
Anonymous - Resident/client
Independent Living
March 17, 2022
Verified Review
My Experience

It's an older place. Was not worth what I was paying. It wasn't what I thought it was gonna be. The people where nice but the food stunk. I wasn't eating there 2/3 time. I had to move out. I found a much better place for much less money than what I was paying. I am on a limited budget. The facility is older. If you can live in there in the independent living area, then an apartment would be much cheaper elsewhere.

Response from Truewood by Merrill, New Bern

May 2, 2022

Hi there, thank you for taking the time to leave us this review. We appreciate it greatly.


Viewing 1-20 out of 64 reviews

Neighborhood around Truewood by Merrill, New Bern

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Frequently Asked Questions about Truewood by Merrill, New Bern

Truewood by Merrill, New Bern offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

A Place for Mom has scored Truewood by Merrill, New Bern 9.4 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (252) 632-0240 to reach a resident at Truewood by Merrill, New Bern.

To reach a resident at Truewood by Merrill, New Bern call: (252) 632-0240


The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.