My mother just passed away about 2 weeks ago and when she was there. They had 1 cleaning lady there that my mom did not get along with it and they brought in another one. The supervisors there are wonderful.... Read more
Touching Hearts at Home - Omaha in Omaha, Nebraska is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
If you're like most people, you're looking for the best care available for yourself and your family. As your loved ones experience the physical and emotional effects of aging such as memory-related disorders, illness or injury, you're seeking assurance that their safety, comfort, dignity and...
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The worst company to have to deal with.
Response from Touching Hearts at Home - OmahaSeptember 16, 2019
Marie, Thank you for taking your time to complete this review. I am so sorry to hear you had a poor experience with us and thank you for bringing this to my attention. I am not sure how you came to the conclusion of this review as we do not have any current clients nor caregivers by this name. I invite you to email me directly at [removed] so that I may hear your feedback and hopefully address all concerns you have with us in an attempt to resolve this issue.
I would give a zero if I could
Response from Touching Hearts at Home - OmahaSeptember 11, 2019
Margaret, Thank you for taking your time to craft this review. I am so sorry to hear you had a poor employee experience with us and thank you for bringing this to my attention. We do try to ensure all caregivers have all of the tools and resources they need to perform their jobs and are happy with their work by our comprehensive onboarding process ongoing monitoring and training as needed, and by having access to an office person 24 hours a day/7days per week. It appears we missed something here. I am truly sorry for that. We are constantly seeking ways to better improve our processes so that all employees and clients can have the best experience as possible. I invite you to email me at [removed] so that I can hear your feedback and in turn provide better services and support all of our employees and caregivers in the future.
I have been with Touching Hearts at Home for several years now. I find The people who run the program to be exceptionally caring about their clients. They are always more than willing to help regardless of what is needed. Occasionally, they make a visit to the home themselves to make sure that everything is going well. I truly appreciate all of them! I have had several cleaning ladies over the years and all have worked out well. I’m impressed with how the supervisors try to match personalities. Cleaning ladies will do whatever I ask and always except my suggestions. I’m truly grateful to have Touching Hearts help me with my daily chores as I have some health limitations. Over the years I have come to know those who run the operation and I find them to be truly loving and caring people. Thank you, Touching Hearts...[names removed]…for making me feel truly cared for! You are wonderful people and do a great job!
Response from Touching Hearts at Home - OmahaMarch 21, 2018
Thank you Mary, you are a wonderful client and we do care, and appreciate you very much
Be careful. My in-laws received a duplicate bill for the first, and only time they used this company. We were told it was a "receipt". It wasn't. Enclosed envelope with a bill. Would have been paid had my wife not reviewed their bills. Not an accident.
Response from Touching Hearts at Home - OmahaMarch 27, 2018
Dear Sir, We do apologize that you received the bill in the mail. When you called the office we did check and the bill was marked paid. Had you sent in the payment we would have refunded the amount. Again I do apologize for the misunderstanding.
If there were more than five stars to give, I would. My parents interviewed three companies and Touching Hearts was absolutely the best. My parents had never had any sort of in home help and Mother took an unreasonable dislike to the first lady who came. It would not have mattered who it was she wasn't going to like anyone. Geri [Removed] instantly found someone else. The kindness and flexibility of Touching Hearts was wonderful. Geri would stop by frequently not only to check on the services provided but genuinely caring and stopping by to visit. If my father's short term memory loss hadn't gotten worse suddenly we would have been happy to have Geri [Removed] oversee his care as long as possible.
Response from Touching Hearts at Home - OmahaDecember 28, 2016
We want to thank you for letting us service your family. At Touching Hearts that is our main goal to make families happy, by allowing there loved ones remain in their homes for as long as possible. And to stay independent, as long as they possibly can.
I became a client of Touching Hearts in December after a very rough transition home after being placed in long term care for the past year. The previous in home health care company left me to fend for myself multiple times a week on very short notice, often it was when I called the company asking where my care giver was halfway into my shift. I had easily 3 to 4 different caregivers a week, who knew nothing about me. Touching Hearts at Omaha is different, I felt cared for from the very beginning. Geri, came in and quickly set up schedule and care giver that insured I had meals cooked for the day, chores were done, my personal hygiene was completed, and that I felt comfortable with the care plan. Geri cared about me as a person and not as just another client. She has my best interest at heart so I don't end up in another long term care facility. I can't say that for the previous in home care service. I have no doubt that if I would have stayed with them that I wouldn't be home right now. Geri is very knowledgeable and helpful when it comes to working with Medicaid and League caseworkers. She is a great advocate and keeps everyone informed with the current picture but that the bigger picture is still in the horizon. I'm blessed to have Geri in my life, not only as a supporter but as a friend.
Response from Touching Hearts at Home - OmahaJuly 21, 2016
We want to thank you for the wonderful review. You are a wonderful client and we love to help in any way we can. Just let our office know if there is anything we can improve on, with you caregiver or the office and we will be happy to help. Again thank you Touching Hearts at Home, Roseanne
My mother just passed away about 2 weeks ago and when she was there. They had 1 cleaning lady there that my mom did not get along with it and they brought in another one. The supervisors there are wonderful.
Response from Touching Hearts at Home - OmahaJuly 21, 2016
We try to help in any way we can. It is our pleasure to help our client's and family members, even if it is just changing a caregiver out with another. We want to please our client's and caregivers. It was our pleasure to work with your mother. Thank you, Touching Hearts at Home. Roseanne
To reach a resident at Touching Hearts at Home - Omaha call: (402) 934-3303
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