The Woodlands of Hamilton

We spoke to this community about senior care and they were very informative and professional.

We had a couple of very good tours at The Woodlands of Hamilton. We started out with an online tour first. The online experience was different than in person, so I was glad we did it again in person. I got a much better feel for the facility in person. I had a good overall impression of the facility, and I liked the level of activities they offered. Location played a big part in our decision, and they were just too far away. The facility was also a little bit older, had some outdated wallpaper, and seemed a little small.

The place we ended up at is smaller and more intimate, with the whole place on lockdown. Here at The Woodlands of Hamilton, only the memory care unit was on lockdown. It smelled like a dirty diaper, like urine, when I went in there. The residents were just sitting there, and the staff didn't interact with them. The staff were talking amongst themselves, and not with the residents. It was very sad and very dark. At the place we moved into, there were residents walking around and aides talking to them and interacting with them. But at The Woodlands, I was not impressed at all. I cried after going in there to visit. I know that with dementia, sometimes they don't know what's going on or they don't remember things. But I'm so happy that where we're at they don't treat him like he's dumb or a child. I got the feeling at The Woodlands that they neglect their residents. I just wanted to say to them "Come on guys - you need to get with the program!" The atmosphere just felt like a bunch of older people waiting to die.

I would not go there again. It was a very bad experience. They got his blood testing all screwed up. They did a bad job taking his blood so he had a lot of bruises. The food was awful. The room sizes were good.

I think it is a very caring place. I think they do a good job taking care of the residents. They are cost-effective. My parents like the food. The room sizes are good. My mom is in Memory Care and my dad is in Assisted Living. The layout of the community is good. They have an outdoor space for the residents. Prior to the Covid-19, lockdown my dad would go on a long walk every day.

Horribly understaffed - what staff they do have are outside smoking. food is always cold and residents sit forever before they are served. Major bed bug problem

I was a guest there many times. staff members in the office will not come out and help caregiving housekeeping or kitchen I have seen housekeeping moving beds and struggling and one member of the office did not come out and help them I see the kitchen manager only one working on ever weekends I heard they don't pay good I always see care members on their phone they seem like they don't have enough help and housekeeping ,kitchen or caregiving .I think there is no teamwork there management stays in are offices they don't care about the workers they don't help out and don't know how to do their job . The human resource is no help to anyone they tell you what you want to hear when you go in.

Woodlands has a bed bug infestation. They use sub-par pest control company (Orkin) that does not do a good job. They only treated one room instead of the common areas and the entire facility. Upon further inspection, we found the bed bugs were brought into rooms by the laundry facilities. The Woodlands does not hire or replace quality help. They all stand outside and smoke. The pay is very low. I would NOT recommend this place for your loved ones!

First and foremost The Woodlands of Hamilton has its pros and cons If you have loved ones whom Needs memory care do not take them to The Woodlands of Hamilton! The memory care coordinator is very rude with a bad attitude and doesn’t care for our loved ones. The staff there is over worked with no help. Activities aren’t great either. The Only positive things are the place is clean and The Assistant living wing seems to have more activity’s going on then the memory care! My mother will be moving soon.

The lady who helped me at A Place for Mom was very helpful steered me in a good direction would highly recommend having A Place for Mom help you in your search

If you love your family members, do not send them to Woodlands of Hamilton. This place was awful to mine. I will never recommend this place to anyone. Do your homework. Go visit for a few hours. When you have people working in the memory care wing that are impatient with people, that is a huge sign that they have no compassion. Do not send your family to this place.

Extremely impressed with [name removed] and the staff and residents I met on my tour. All questions answered thoroughly. The Woodlands would be my first choice for my dad. I know he would be well cared for here. Definitely a homey and family type facility.

Our loved one stayed at The Woodlands of Hamilton for a brief respite stay. We chose this community because it was very clean and had a pleasant smell throughout the facility. The staff was very warm and inviting. I did not dine there with my mom and she did not say anything about the meals that they served. I think she enjoyed the food. There were activities provided for the residents to engage in. Since her stay there was so brief we were unable to decorate or bring in her bed, so it was not as comfortable as it could have been. We were satisfied that they took good care of her in our absence. I would recommend this community to others.

So far everything is working out pretty well for my mother with her move to this community. She has adjusted well to it, and I'am comfortable with her living here. The staff is kind, and have been helpful with whenever needed. When I come to visit the community,and her room are nice, and clean. They have nice activities if she ever wants to participate, and they provide good meals for the residents. I have not had any problems with this community, and I would recommend it.

It is extremely sad when your loved ones personal things keep disappearing and no one can explain why. I have had to replace 3 pillows that disappear off my husband wheelchair and the staff can't give me a straight answer as to where they go. I have had to track down my husband hearing aides because they too disappeared. I feel that right now that they are extremely under staffed which tends to bring not so pleasant attitudes. They could offer more activities instead of putting the residents in the dining hall area and letting them sleep in the wheelchairs. The food seems good however the portions are much too large. The facility itself is clean and doesn't have an odor to it like most places. it's smaller and more personable or that is the way it should be.

We toured The Woodlands of Hamilton where the community was very clean and well-kept. The staff was friendly and provided answers to our questions. We were looking for something more spacious in the memory care unit portion. We felt my loved one would feel too confined in the small area.

I recently had spoke to the staff at this community for a possible living arrangement for my mother. They where very kind and made sure to answer any questions we had for them in detail. It was just not the right location in the end decision for my mother. It would have been to long of a distance to get to her in a timely manor. Overall great staff selection and I would recommend it.

Everyone one is supper friendly and very helpful. The only issue I've had is when we bring my grandma back after 8 pm. It seems like it's very difficult to get in the building and that there is very limited staff around to help with changing of clothes and getting ready for bed.

The staff at this community have maintained very good communication with me. They let me know if hey have any questions or concerns. The place is clean and maintained well. It has wallpaper on the walls.

We were impressed from the moment we walked in the door. [Removed] met is at the door, was expecting is and greeted our Dad by name. This facility seems to be all about the residents, allowing them to have a say about menu planning and outings. Residents we saw were interacting with staff and several gave unsolicited commendations about the food, the care, and the staff. We are putting The Woodlands at the top of our list.