The Village At Willow Crossings

We moved my loved one here form another community, and the care is a hundred times better. The staff is wonderful. They seem to have more staff, happier staff, and their communication is better. We've been very happy with The Village.

We chose The Village at Willow Crossings because it was recommended to us and they worked with me diligently the day that I went in there. They are able to provide the level of care that he was needing at this time in his life as well. The room size for him is adequate. They have been good with communication and overall we have been happy. I would recommend to other families that are looking.

We chose this community because of the rehab, but my mom did not get the rehab that I wanted. For what you are paying, the rooms are nothing spectacular, they are very old and need work. The food is alright, but they do not get to pick what they eat. I would recommend The Village at Willow Crossing, it is not a bad community it's just very expensive.

Our mother has been here for over 2 years now after moving from another facility. The workers here are always So positive and engaging with everyone around them. They have gone above and beyond to make our mother’s stay very warm and genuine. They get her up & ready every day. Mom said they are all so good to her so that is amazing. The facility is always immaculate inside and out. We can’t thank you enough for all the extra efforts on Mom’s behalf. THANK YOU!

Moving your loved one to Assisted Living is one of the hardest things you'll ever do. I moved my father to Willow Crossings a few months ago. I knew it was the right place during the tour, and not just for its affordability compared to other facilities. I wandered off and met residents on my own. Every one of them told me they were happy, my father would love it there, and that they would look out for him! Some (as well as the staff) gave me tissues! Unfortunately, my father declined rapidly and is now in the Memory Care Unit. But Willow Crossings gave him the chance to remain as independent as possible for as long as he could. They treat their residents with dignity and that meant the world to us. My father made many friends in Assisted Living and they were still there for him when he went into the Memory Care Unit. Now, moving into a memory care unit is a bit of a shock, I don’t care where you are. But my experience at Willow Crossings’ Memory Care Unit is one of love and kindness and not just for my father but for me. They understand how hard this is on family. I couldn’t handle all of this without the incredible staff at Willow Crossings, from the Director all the way down to the staff in the kitchen. I’ve gotten to know so many lovely residents and staff. It’s not easy getting old, let alone losing your mind and mobility. I love chatting with the residents that can talk, smiling at the ones that can't, listening to stories, making bracelets, coloring, folding. It’s like a little slice of heaven where you remember what’s truly important in life, love!

My 97 year old mother lived here for 6 months before passing away peacefully in her own room surrounded by her children. The Village was the third assisted living facility my mother lived in. It by far surpassed the other facilities in every way. The loving, attentive, quality of care by the resident care associates was a true gift for my mother in her last days. Everyone at the Village was incredibly friendly and helpful. I am so grateful that I heard about this place from [name removed], her PCP, when I was being advised by others to send my mother to a nursing home to spend her last days alone and in misery. I cannot say enough good things about the Village -- it is truly a special place, and I am recommending it to anyone who has an elderly loved one in need of real TLC.

Our family was heartbroken by the lack of care our parents received here. Alzheimer's is hard enough on a family but to be sold lies was so traumatic. We were led to believe our parents were still well enough to be in the assisted living care, not within their memory unit which shocked me the day of my tour. After our parents assessment, I was told they qualified for still living in the their main assisted living building. They could have a care plan put in place in the regular assisted living. We moved them in and our parents were ignored, unclean and sick. We had countless meetings and exchanges without any changes. A simple task of getting their laundry cleaned and put away couldn't get done. While the facility makes a great impression for it's grand appearance, the actual care was non existent. It was a year long, astronomically expensive experience of devastation. We are still seeking better options for new care and are very cautious.

Friendly and informative staff. Beautiful facility. Very welcoming.

[name removed] was over and above. Facility is great. Cost is a factor and although their cost is in line with services offered, is out of Ritas budget.

I gave them a $3,600 refundable deposit to be on the wait list for a cottage. On May 22, 2018 I asked them to refund my money as I found other accomodations. It is July 7th and I am still waiting for the check. Lots of excuses, check got lost, sent to wrong address, sent to the village, but no results!! Andrea D. Seems to be the only one who can help yet she is rarely there or available. Big run-a round so far. Have documented over 8 telephone calls to them with no results. Maybe they need to see public postings to finally produce results. Beware, do not be so quick to give them the “refundable” deposits as they have kept mine for almost 2 months.

My son and I received an excellent tour of this facility and were very impressed with the cleanliness of the entire facility and friendliness of the staff and residents. Although I’ve since ruled out this facility based on my current needs I may consider it again when my health and immediate concerns merit an update. Thank You for your effort. Respectfully, [name removed]

Nice over 55 Community. Good activities are offered and staff was pleasant.

When we first walked in there was an aid just sitting around on a sofa. When she saw me walking with the sales person she ran up and ran away. The place was clean but the residents did not look happy. When I asked one if she liked it there she said yes. The rooms are ok. I ididnt hear the staff call any of the residents by their names. The staff are trained monthly. They do their own inspection once a year. In addition to the state health inspection. The sales woman said the the care givers /resident ratio was above state standards. I then asked if and what were the state standards and she didn’t know. I pretty sure Massachusetts doesn’t have state standards.

Nice environment - expensive apartments - one bedroom is very small.

Great place with a friendly staff. This facility has made our short list.

For the most part it is going good for my mom, she still has some adjusting but she is pretty happy there. She loves the staff. She is sleeping well, always well rested. She has been eating well and gets out of her room and does a lot of walking. They have a bus comes once a week for outings. I wish she would participate more, she likes to stay on the second level. It has the gym ,cafeteria, arts and craft room and many residents are around. I have nothing but good things to say.

It is going very well for my mom and she is well taken care of. The staff are professional and friendly. The community is very, very clean. They let her eat the same meal everyday. The best part is the activities like the music get together, support group, physical therapy and many more. She was recently moved for her safety and to maker sure it is easier for her to find her room. Her apartment is simple and small, just enough for her and her pet. They allow small animals here.

My mom is home now but it was fabulous when she was at the community. They worked really hard with her and now she is able to use her walker and make her own meals. I think the level of care they offer was phenomenal, to be in your own apartment with the level of care. There were only 2 places that could provide the care. It saved her lots of money from being in a skilled nursing. I just worked out perfectly for us.

The administration is awesome. They are always available, helpful and there for the families. The CNA's are good but it is a hard job. The activities director is wonderful. She is very interactive and motivated to to get the residents active. The offer fresh fruit salad daily, great healthy menu choices and the food tastes good. The only con I can say is the restrooms are not quite large enough for residents with electric wheelchairs and they do not have a lot of handicap bars in them.

Lovely and seems like the right fit for her