Benchmark Senior Living at Forge Hill

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

[name removed] the Nurse Practioner is outstanding. The activities director keeps the residents busy and engaged with the different activities. There is trivia, wheelchair zumba, puzzles, more exercise, and more for activities.

Everybody in the community has the best intentions and they have a warm heart. The communications between the staff and our family is good and they keep us well informed. I would recommend this community based on my experience.

My mom is happy here. The communication with the staff has been good, with updates of my loved one. The staff is always willing to take my call. The community is having activities and my mom enjoys them. She is up all day participating in them.

We chose Benchmark Senior Living because of the director and the people at the facility, they all seemed very happy. They also have a great reputation and the facility looks nice. The room sizes are adequate. My mother in law thinks that the food post COVID has been horrendous, prior to COVID, she thought it was just ok. The food isn't really fresh and there is not a lot of variety. My favorite part about this community would be how close it is to us and that she is happy and well cared for. I would recommend to a friend or family member.

The community was always clean. The staff tries to keep the residents engaged and are very friendly. They also have good communication with the families when they need. My family member is a little reluctant to receive help, but the staff is very accommodating and with always be willing to talk with us and address any of our concerns. My family member complains about the food, so we think it could be a little better. They do have activities available for the residents.

I cannot say enough about Forge hill in Franklin and their staff,especially [name removed]. The entire staff has been fantastic! And we've had a few issues that needed doing on our end and forge hill stepped up to help us out on multiple occasions! Extremely helpful and we are so grateful! My mother loves it there! She says it's the best thing that happened to her and we are ridiculously happy for her! Everybody is great and friendly! If you are.not sure where your loved one should go...trust me! They will love it here!

Very nice place but avoid third floor at all cost during heating season. Heat from first two floors rises and they have no control over it. Not unusual for the hallways to be 90 degrees and residents have doors and windows open on warmer winter days.

Overall I have no complaints about this community, the staff have all been wonderful at making sure my loved one is comfortable and feels safe in her new living environment. They also have a wonderful activity program that helps the residents interact with each other and helps them enjoys some company throughout the week. I am very pleased with our choice of this facility and would defiantly recommend it.

The care is going a well as it can for my parents. The staff are nice, helpful, and attentive. My only complaint is the lack in consistency. I have asked to separate my parents clothes, there are labels to see. I put a big note on his walker to be in a specific area to avoid falls. These are not always, consistently done. The meals varies, it is good some days and not good on other days.

This was a good tour. When I walked in they were having a party and it looked like the resident were having fun. I thought this would have been too much for my dad. It is a bigger community with a confusing set up for my dad. This was not going to be a good fit for us. I did not see anything bad on my tour.