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The Reserve at Mills Farm

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1000 Mills Chase Loop, Apex, NC 27523

8.4
Review score
39 reviews
Add review
8.4
Review score
39 reviews
5 star
45%
4 star
31%
3 star
8%
2 star
8%
1 star
8%
See all reviews
8.4
Review score
1537 reviews
52 facilities
For pricing & availability:
(866) 374-4058
The Reserve at Mills Farm
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The Reserve at Mills Farm Community Exterior
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77 Floor plans available
The Reserve at Mills Farm in google map

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Ann
-
Family/friend
5.0
Review for The Reserve at Mills Farm
We are pleased with variety of activities offered to residents. Most meals are tasty! All residents are upbeat and friendly. Friendliness and professionalism of staff. Configuration of studio apartment appealed to my mom.

About the facility
The Reserve at Mills Farm

Tastefully modern with effortless character, The Reserve at Mills Farm is a premier senior living community tucked away in a serene pine forest near the heart of Apex, North Carolina. With sprawling tree-lined landscapes, upscale design features, and unparalleled professional service, this community offers residents a vibrant, yet casual lifestyle. From multi-venue dining experiences and elegant living spaces to a compassionate care team and community-wide activities, they give residents every opportunity to live a life that’s all around simpler, healthier, and happier.

Community Amenities and Services

Staff takes care of the chores so residents have more time to explore the mesmerizing landscaped grounds of this wonderful community. The care team provides general housekeeping and laundry services, as well as assistance with grocery shopping and errand running. They even have on-site healthcare and therapy professionals prepared to walk a resident through virtually any crisis or emergency. And, in the memory care community, they offer specialized care for those suffering from Alzheimer’s disease and other forms of dementia.

The professional chef and culinary team consistently dish out diverse, locally inspired dishes every single day! Enjoy your meal in the large open dining area, complete with white linens, a gorgeous central fireplace, and towering ceilings overhead....

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Senior living options offered

Assisted Living

Memory Care

Independent Living

Pricing
for The Reserve at Mills Farm

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Reserve at Mills Farm

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The Reserve at Mills Farm Community Exterior
The Reserve at Mills Farm

1000 Mills Chase Loop, Apex, NC 27523

Sunrise of Cary community exterior
Sunrise of Cary

1206 West Chatham Street, Cary, NC 27513

Spring Arbor of Apex
Spring Arbor of Apex

901 Spring Arbor Ct, Apex, NC 27502

Waltonwood - Cary outdoor common area
Waltonwood - Cary

750 SE Cary Parkway, Cary, NC 27511

8.4
Review score
39 reviews
8.4
Review score
39 reviews
5 star
45%
4 star
31%
3 star
8%
2 star
8%
1 star
8%
9.6
Review score
50 reviews
9.6
Review score
50 reviews
5 star
54%
4 star
36%
3 star
8%
2 star
2%
1 star
0%
9.4
Review score
21 reviews
9.4
Review score
21 reviews
5 star
57%
4 star
19%
3 star
14%
2 star
0%
1 star
10%
9.2
Review score
41 reviews
9.2
Review score
41 reviews
5 star
52%
4 star
24%
3 star
7%
2 star
2%
1 star
15%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Amenities
at The Reserve at Mills Farm

Healthcare Services

  • Memory Care
  • Incontinence Care
  • Staffing & Ancillary Services
  • Medication Management
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Meals Provided
  • Gluten-free
  • Guest Meals
  • Professional Chef
  • Restaurant Style Dining
  • No Sugar
  • Room Service
  • Low / No Sodium

Room Amenities

  • Ground Floor Units
  • Air Conditioned
  • Kitchenette
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Private patio, deck, or balcony
  • Handicap Accessible
  • Full kitchen
  • Wheelchair Accessible Showers

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room
  • Bar or Pub

Transportation & parking

  • Uncovered Parking
  • Resident Parking Available
  • Complimentary Transportation
  • Covered Parking

Pets

  • Cats Allowed
  • Weight Limit (lbs)
  • Dogs Allowed
  • Pet Care Available

Common areas

  • Central Fireplace
  • Beauty Salon
  • Outside Patio
  • Indoor Common Areas
  • Computer or Media Center
  • TV Lounge
  • Library
  • Meeting Room
  • Outdoor Common Areas

Recreational areas

  • Fitness Center
  • Game Room
  • Piano or Organ
  • Arts and Crafts Center
  • Golf Course or Putting Green
  • Movie or Theater Room
  • Billiards Lounge

Services

  • Beautician
  • Housekeeping
  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning

Languages spoken

  • English

Activities

  • Birthday Parties
  • Catholic Services
  • Stretching Classes
  • Brain fitness / Dakim
  • Resident Band or Musicians
  • Cooking Classes
  • Educational Speakers / Life Long Learning
  • Devotional Activities Offsite
  • Day Trips and Outings
  • Wine Tasting
  • BBQs or Picnics
  • Devotional Activities On-Site
  • Trivia Games
  • Live Musical Performances
  • Walking Club
  • Art Classes
  • Activities On-site
  • Live Well Programs
  • Light Therapy Programs
  • Reminiscence Programs
  • Cards / Pinochle Club
  • Holiday Parties
  • Yoga / Chair Yoga
  • Activities Off-site
  • Pet-focused Programs
  • Bridge Club
  • Book Club
  • Christian Services
  • Happy Hour

Reviews

for The Reserve at Mills Farm

8.4Review score39 reviews
8.4
Review score
39 reviews
5 star
45%
4 star
31%
3 star
8%
2 star
8%
1 star
8%
Navion Senior Solutions
8.4
Review score1537 reviews52 communities
Write a review
A Place for Mom has scored The Reserve at Mills Farm with 8.4 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, The Reserve at Mills Farm has 39 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.2
Friendliness
4.2
Care Services
3.7
Staff
3.8
Meals & Dining
3.5
Activities
3.8
Value for Cost
3.7
A Place for Mom has scored The Reserve at Mills Farm with 8.4 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, The Reserve at Mills Farm has 39 reviews with an average "overall experience" of 4 out of 5.
Parent company
Navion Senior Solutions
8.4
Review score1537 reviews52 communities
Logo for Navion Senior Solutions
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 39 reviews
Doris G - Family/friend
Memory Care
May 8, 2024
2.0
Too slow in any request or a response. Staff not knowledgeable sufficiently; always deferring to someone else.
Absolutely too many turn-overs in staff. Request for maintenance services archaic and nothing is on hand for “fixes”; always need to be ordered; that takes forever. Furniture in Memory Care is dirty; needs furniture that can be “wiped” with disinfectant. Need deep housekeeping in all levels of care; presently just a light overall Since I have had 2 family members in AL and Memory Care, the food has always been an issue. In AL people were always asking for breads, butter, some condiments to enhance meals. In Memory Care I would not want to eat the meals. They seem to put food on plates with no regard to making it look appealing.
Cleanliness
3
Friendliness
3
Care Services
2
Staff
3
Meals & Dining
1
Activities
2
Value for Cost
4
Response from The Reserve at Mills Farm
May 13, 2024
Hi Doris, We appreciate your feedback and take your concerns seriously. Your comments about maintenance services and the cleanliness of our community have been noted, and we will review our processes to ensure a more efficient response and a higher standard of cleanliness, especially in Memory Care. Regarding the food, we apologize if it hasn't met your expectations. Our culinary team strives to provide nutritious and appetizing meals for all residents, and we will consider your comments as we review our menu options and presentation. Your input helps us identify areas for improvement, and we are committed to enhancing the overall experience for our residents and their families. Thank you for sharing your concerns with us, and please reach out to Regional Director of Operations, Andrew Dellinger, at andrew.dellinger@navionsl.com to discuss these matters further.
Ann - Family/friend
Assisted Living
February 15, 2024
5.0
Verified Review
Review for The Reserve at Mills Farm
We are pleased with variety of activities offered to residents. Most meals are tasty! All residents are upbeat and friendly. Friendliness and professionalism of staff. Configuration of studio apartment appealed to my mom.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Response from The Reserve at Mills Farm
February 19, 2024
Hi Ann, Thank you for sharing your feedback! We're delighted to hear that you appreciate the variety of activities available to our residents and are satisfied with our dining options. Our upbeat and friendly residents, along with the professionalism and caring nature of our team, are central to our community's atmosphere. We're also glad that our studio apartment option appealed to your mom. Your positive comments mean a lot to us, and always feel free to reach out if you need anything!
Anonymous - Family/friend
Memory Care
August 29, 2023
4.0
Verified Review
Our family's experience with Independent Living and Memory Care
It's quite expensive, especially for memory care. (One parent in independent living and one in memory care). Quality of care in memory care is hit or miss as well - some great staff and some not very good. I think the independent living is really good - great food - the dining room is like a restaurant with lots of variety and good quality. The apartments are well set up. The staff in independent living are all very friendly and seem to know everyone. It's very welcoming. We really like that my mother can walk over to memory care almost any time to visit him.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
4
Response from The Reserve at Mills Farm
August 30, 2023
We greatly appreciate the feedback provided regarding the cost and quality of care at our community. We understand that expenses can be a concern, and we are also continuously working to ensure a consistent and high level of care across all areas. We are pleased to note your positive experiences with our Independent Living offerings, including the appealing dining options and well-designed apartments. Our dedicated team aims to create a warm and welcoming environment for all residents, and the ease of access between independent living and memory care for visits is something we find essential in maintaining family connections. Your insights are invaluable as we strive to enhance the experiences of all residents at our community. If you have any other concerns or questions, please feel free to reach out to us.
Anonymous - Toured community
Memory Care
August 23, 2023
5.0
Verified Review
tour review
Our family had an in person tour with The Reserve at Mills Farm and the tour experience and facility was excellent, that gets a 5. However it has poor ratings with DHSS with many infractions.
Response from The Reserve at Mills Farm
August 24, 2023
Thank you for your positive review of our tour experience and community! We are so glad to hear that you enjoyed your visit to The Reserve at Mills Farm. We understand your concerns, but we take these ratings very seriously and are always committed to continuous improvement. We appreciate your feedback and look forward to welcoming you back to our community soon!
Anonymous - Family/friend
Assisted Living
July 17, 2023
2.0
Verified Review
Unfulfilled Promises
We picked this community, because it was new and presented a very different care situation, dining and attention to residents that really isn't there. The Reserve has high turn over in the staff but often it's a temp person for the day helping.
Cleanliness
2
Friendliness
2
Care Services
2
Staff
2
Meals & Dining
2
Activities
2
Value for Cost
2
Response from The Reserve at Mills Farm
July 20, 2023
We apologize for your disappointing experience at our community. Your feedback is invaluable, and we take it seriously. We are committed to improving our services and ensuring our residents receive the best care possible. Our team is actively working to address these issues and provide the most consistent and attentive environment. If you have any further feedback or specific concerns, please don't hesitate to reach out to our Regional Director of Operations, Andrew Dellinger, at andrew.dellinger@navionsl.com. We appreciate your honesty and hope to make your experience better in the future.
Anonymous - Family/friend
Assisted Living
June 5, 2023
4.0
Verified Review
Review for The Reserve at Mills Farm
We picked this community, because we knew some people there. Also the size was good - things were very accessible. Dining and amenities all in the building. We would recommend to other families. Initial issues with staffing and dining are being addressed but not up to par. Lots of staff and management turnover.
Cleanliness
4
Friendliness
5
Care Services
4
Staff
3
Meals & Dining
3
Activities
4
Value for Cost
4
Response from The Reserve at Mills Farm
June 7, 2023
Thank you for your feedback and recommendation., along with your comments about the accessibility and amenities of our community. Your input is valuable to us as we strive to provide the best experience for our residents. If you have any further feedback or concerns, please don't hesitate to reach out. Thank you for choosing our community!
Anonymous - Family/friend
Independent Living
May 24, 2023
4.0
Some Turnover but Good Place Overall and Newer Facility
Fairly new facility, apartments are a little more spacious and more modern. Tons of services on site. Great outdoor locations. Staff is good, but there has been quite a bit of turnover. Dining is more expensive for independent than I previously experienced but food was good. Assisted-living food needs to be improved but they are working on improving it. In the short time my parents have been there since February I've seen the following staff change: Cleaning, company that makes on-site doctors visits, pharmacy and head of assisted living. But location is great. They have a movie theater, and staff is real friendly.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Activities
3
Value for Cost
4
Response from The Reserve at Mills Farm
May 25, 2023
Thank you for your feedback! We appreciate your positive comments about our spacious and modern apartments, on-site services, and great outdoor locations. We value also your input and are committed to creating a friendly environment. We're glad you find our location convenient and enjoy our movie theater. Your satisfaction is important to us, and we will continue to strive for excellence. Always feel free to reach out if you need anything in the meantime.
KG - Resident/client
Memory Care
May 9, 2023
4.0
Verified Review
Would recommend. Wonderful staff. Meals could use some improvement.
We have no way to compare with other facilities. All I can say is if I wanted to be anywhere other than my own home. The Reserve is adequate but needs to consider upgrading the meals. The staff is wonderful, and that goes for the maintenance crew as well.
Cleanliness
4
Friendliness
5
Care Services
4
Meals & Dining
3
Activities
3
Value for Cost
4
Response from The Reserve at Mills Farm
May 10, 2023
Thank you for the great review! We're glad you enjoyed your time at our community. We appreciate your feedback and will take it into consideration. Our team members, including the maintenance crew, are fantastic and it makes us proud to see them being recognized.
Anonymous - Family/friend
Independent Living
March 2, 2023
5.0
Verified Review
My review of The Reserve at Mills Farm
It is very welcoming, clean and my loved one absolutely loves living here.
Cleanliness
5
Friendliness
4
Care Services
5
Staff
4
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Reserve at Mills Farm
March 6, 2023
Thank you very much for leaving us this wonderful review! We truly appreciate your kind words and support.
Anonymous - Family/friend
Assisted Living
February 28, 2023
4.0
Verified Review
Very Nice Community, The Food Is The Biggest Issue
This is a nice community. The staff communication with the family is good, as they listen to feedback. It may take awhile to get things accomplished though. The food is horrible. The food is always served cold and not tasty for the residents. The dinner is served in the main dining room. The bistro is available for breakfast and lunch. It would nice to have a more friendly atmosphere in the dining room to be able to find other residents who are social. The dining room staff could use more training.
Cleanliness
4
Friendliness
5
Staff
4
Meals & Dining
2
Activities
5
Value for Cost
4
Response from The Reserve at Mills Farm
March 1, 2023
We truly appreciate your honest feedback and rating. We are very conscious about the dining options provided at our community, so we'll pass along your thoughts and concerns for our team to review.
Anonymous - Family/friend
Independent Living
November 8, 2022
4.0
Verified Review
Check It Out For Yourself and Read the Fine Print and Ask Lots of Questions
I would recommend you look at the community and see if this would be the right fit for your loved one. The staff sends emails out to the family and they are accommodating to calls and questions from family as well. There is a full kitchen, washer and dryer in the apartment. There is weekly housekeeping included for the resident's rooms.
Cleanliness
5
Friendliness
4
Staff
5
Meals & Dining
3
Value for Cost
4
Joelle - Toured community
Independent Living
October 25, 2022
5.0
Verified Review
Community Tour
The tour was a 5/5, with an excellent, most updated facility. Loved the technology available in apartments, but the "spend down" food system was a deal breaker for my parents. They did not want the stress of potentially using it all before the end of the month.
Anonymous - Family/friend
Assisted Living
October 5, 2022
4.0
Verified Review
Friendly Staff
The people are very friendly. It's expensive, and is less value than what they charge. We picked this community, because of the close location and it was a newer faciltiy.
Cleanliness
3
Friendliness
5
Staff
4
Meals & Dining
3.5
Activities
3.5
Value for Cost
3
SCOTHECHIA S - Family/friend
Memory Care
September 1, 2022
1.0
IF you love your family..look somewhere else!
The amount of negative things about this place is flooding my head I don't even know where to begin. So upsetting having to witnessed senior residents at the memory care being treated so inhumanely. I couldn't believe that families are paying this facility huge amount of money to NOT care for their families. Staff are not properly trained, I see new faces almost everyday. One resident had a fall not once but 4 times in 2 weeks that left the person immobile. One was grabbed so hard and toss on the sofa like a rag doll.The language that some of the staff used are considered ghetto and should not be allowed around the residents. So loud, obnoxious and lazy. Although not all are bad apples we had a pleasure of interacting with few good ones, namely; [four names removed]. We observed that these people do really care for their residents, they would sit and walk with them and not leave them alone wandering in the facility. Sense anomalies going on with ur fam, request for the video!
Cleanliness
4
Friendliness
1
Care Services
1
Staff
3
Meals & Dining
2
Activities
3
Value for Cost
1
Joe R - Family/friend
Independent Living
July 13, 2022
4.0
Verified Review
Looking for Your Second Phase of Your Retirement
I would recommend you check the community out to see if it would be a good fit for your loved one. This is a new community and it is clean. The staff are very friendly and nice. The independent living side has several activities available for the residents to participate in, if they want to. The staff communication with the family is pretty good, and they are responsive to our questions and concerns.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
3
Activities
4
Value for Cost
4
anonymous - Family/friend
Independent Living
June 9, 2022
4.0
Verified Review
The Reserve at Mills Farm review
The Reserve at Mills Farm is a beautiful facility and we are very happy with the memory care. However just like everybody else right now they are struggling with staffing
Barbara P - Resident/client
Independent Living
March 31, 2022
5.0
-friendly staff and residents -bright, modern environment -helpful, especially with transportation to doctor appointments -good activities and activities director -pharmacy, salon on site -food ok, improving. would like greater variety in Bistro.
Anonymous - Family/friend
Assisted Living
March 16, 2022
2.0
Verified Review
The Reserve should be your last resort
a majority of the staff at The Reserve are not trained, nor have the heart for assisted living and helping the elderly. there was no support with upper management; and I am confident that my expectations were not above and beyond or extravagant in nature. I gave this community a lot of chances before we made the decision to move my loved ones elsewhere. there is an extreme lack of staff here, which resulted in a high turnover rate. my loved ones saw new faces almost everyday. the revolving door of different staff members created a lack of patience with my loved ones and the inability to connect with them on a personal level. one of my loved ones was in need of memory care and some of the newer staff would often upset her by telling her she couldn't wear a particular item of clothing - something that did not effect her health or care. they never took the time to learn what she likes or dislikes or figuring out the best way to approach her care and needs. if she said "no" to something, she was often left in the room with not further attempts to engage her in whatever it was they asked - from activities to using the restroom. we noticed a lot of the staff members on their phones, on social media and not actively caring for residents. I truly believe that when management has low expectations for staff and lets them get away with things out of fear of losing people; that shows in the quality of care and service. where my loved ones are now, they have only been there for 1 month, but we all love it. from the food to the staff, everything has been a complete 180. the management there has high expectations for staff and it really shows in how the residents are being treated. I have never seen any staff member on their phones. they make it a priority to engage and interact residents in activities and conversations. they don't allow them to just sit in their rooms all day. when we initially moved into The Reserve, the food was great and the staff seemed okay. they had a couple lockdowns, and it seems like the level of care and service slowly declined from there. I blamed Covid for a while, but quickly came to realize that Covid wasn't the case. prior to The Reserve, my loved ones stayed at home but could no longer care for themselves. we made the difficult decision of moving them into an assisted living community. they spent 6 months here and from our experience, I would not recommend this community to others. it pains me to leave a negative review; but if my bestfriend were to ask if they should move their loved one in, I would have to tell them "only as a last resort". if your loved one(s) are not independent and need assistance throughout the day, I would chose this community ONLY if it's your very last option. it's important to note that The Reserve is a beautiful community. the rooms are lovely, and the hallways look very nice. but those visual things aren't taking care of your parents. the staff and management are.
Cleanliness
4
Friendliness
2
Care Services
1
Staff
2
Meals & Dining
2
Activities
3
Value for Cost
2
Gregory - Toured community
Independent Living
February 7, 2022
5.0
Verified Review
tour review
Our family had an in person tour and this was a very nice community, it was one of our top choices.
Gene P - Resident/client
Assisted Living
December 1, 2021
5.0
I have lived in this fine community for about two months. I was apprehensive about living in this type of facility. That all disappeared almost immediately as I felt welcome and accepted by the residents and the staff. I know it is a great place to spend the remainder of my life, and not to feel the loneliness of old age. Now live with people who are in the same time of life as I am.
Viewing 1-20 out of 39 reviews

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Frequently Asked Questions
about The Reserve at Mills Farm

The Reserve at Mills Farm offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Reserve at Mills Farm 8.4 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (919) 809-5310 to reach a resident at The Reserve at Mills Farm.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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