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The Reserve at Mills Farm

1000 Mills Chase Loop, Apex, NC 27523

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The Reserve at Mills Farm Community Exterior
16 Photos
16 Photos available
7 Floor plans
7 Floor plans available
The Reserve at Mills Farm in google map
Anonymous - Loved one of resident/client
4.0
Check It Out For Yourself and Read the Fine Print and Ask Lots of Questions

I would recommend you look at the community and see if this would be the right fit for your loved one. The staff sends emails out to the family and they are accommodating to calls and questions from family as well. There is a full kitchen, washer and dryer in the apartment. There is weekly housekeeping included for the resident's rooms.... Read more

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About the facility The Reserve at Mills Farm

Tastefully modern with effortless character, The Reserve at Mills Farm is a premier senior living community tucked away in a serene pine forest near the heart of Apex, North Carolina. With sprawling tree-lined landscapes, upscale design features, and unparalleled professional service, this community offers residents a vibrant, yet casual lifestyle. From multi-venue dining experiences and elegant living spaces to a compassionate care team and community-wide activities, they give residents every opportunity to live a life that’s all around simpler, healthier, and happier.

Community Amenities and Services

Staff takes care of the chores so residents have more time to explore the mesmerizing landscaped grounds of this wonderful community. The care team provides general housekeeping and laundry services, as well as assistance with grocery shopping and errand running. They even have on-site healthcare and therapy professionals prepared to walk a resident through virtually any crisis or emergency. And, in the memory care community, they offer specialized care for those suffering from Alzheimer’s disease and other forms of dementia.

The professional chef and culinary team consistently dish out diverse, locally inspired dishes every single day! Enjoy your meal in the large open dining area, complete with white linens, a gorgeous central fireplace, and towering ceilings overhead....

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
The Reserve at Mills Farm is a community within Navion Senior Solutions properties. See all Navion Senior Solutions communities.

Pricing for The Reserve at Mills Farm

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo
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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at The Reserve at Mills Farm

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Medication Management
Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Guest Meals

Room Amenities

Wheelchair Accessible Showers
Wi-Fi/high-speed internet
Full kitchen
Kitchenette
Ground Floor Units
Private patio, deck, or balcony

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Covered Parking
Resident Parking Available
Uncovered Parking

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Beauty Salon
Computer or Media Center

Recreational areas

Arts and Crafts Center
Billiards Lounge
Fitness Center
Game Room

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available
Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Catholic Services
Art Classes

Reviews

for The Reserve at Mills Farm
4.0(29 reviews)
Write a Review

Cleanliness

4.4

Friendliness

4.3

Meals & Dining

3.8

Care Services

3.6

Activities

3.9

Staff

3.9

Value for Cost

3.7

Overall Experience
15
7
3
1
3
Date Submitted
5
9
25
Reviewer
6
18
5
0
Care Received
14
5
0
1-20 of 29 reviews
Sort by

4.0
Anonymous - Loved one of resident/client
Independent Living
November 8, 2022
Verified Review
Check It Out For Yourself and Read the Fine Print and Ask Lots of Questions

I would recommend you look at the community and see if this would be the right fit for your loved one. The staff sends emails out to the family and they are accommodating to calls and questions from family as well. There is a full kitchen, washer and dryer in the apartment. There is weekly housekeeping included for the resident's rooms.

Cleanliness

5

Friendliness

4

Meals & Dining

3

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

4


5.0
Joelle - Toured community
Independent Living
October 25, 2022
Verified Review
Community Tour

The tour was a 5/5, with an excellent, most updated facility. Loved the technology available in apartments, but the "spend down" food system was a deal breaker for my parents. They did not want the stress of potentially using it all before the end of the month.


4.0
Anonymous - Loved one of resident/client
Assisted Living
October 5, 2022
Verified Review
Friendly Staff

The people are very friendly. It's expensive, and is less value than what they charge. We picked this community, because of the close location and it was a newer faciltiy.

Cleanliness

3

Friendliness

5

Meals & Dining

3.5

Care Services

No data collected

Activities

3.5

Staff

4

Value for Cost

3


1.0
SCOTHECHIA S - Loved one of resident/client
Memory Care
September 1, 2022
IF you love your family..look somewhere else!

The amount of negative things about this place is flooding my head I don't even know where to begin. So upsetting having to witnessed senior residents at the memory care being treated so inhumanely. I couldn't believe that families are paying this facility huge amount of money to NOT care for their families. Staff are not properly trained, I see new faces almost everyday. One resident had a fall not once but 4 times in 2 weeks that left the person immobile. One was grabbed so hard and toss on the sofa like a rag doll.The language that some of the staff used are considered ghetto and should not be allowed around the residents. So loud, obnoxious and lazy. Although not all are bad apples we had a pleasure of interacting with few good ones, namely; [four names removed]. We observed that these people do really care for their residents, they would sit and walk with them and not leave them alone wandering in the facility. Sense anomalies going on with ur fam, request for the video!

Cleanliness

4

Friendliness

1

Meals & Dining

2

Care Services

1

Activities

3

Staff

3

Value for Cost

1


4.0
Joe R - Loved one of resident/client
Independent Living
July 13, 2022
Verified Review
Looking for Your Second Phase of Your Retirement

I would recommend you check the community out to see if it would be a good fit for your loved one. This is a new community and it is clean. The staff are very friendly and nice. The independent living side has several activities available for the residents to participate in, if they want to. The staff communication with the family is pretty good, and they are responsive to our questions and concerns.

Cleanliness

5

Friendliness

5

Meals & Dining

3

Care Services

5

Activities

4

Staff

5

Value for Cost

4


4.0
anonymous - Loved one of resident/client
Independent Living
June 9, 2022
Verified Review
The Reserve at Mills Farm review

The Reserve at Mills Farm is a beautiful facility and we are very happy with the memory care. However just like everybody else right now they are struggling with staffing


5.0
Barbara P - Resident/client
Independent Living
March 31, 2022

-friendly staff and residents -bright, modern environment -helpful, especially with transportation to doctor appointments -good activities and activities director -pharmacy, salon on site -food ok, improving. would like greater variety in Bistro.


2.0
Anonymous - Loved one of resident/client
Assisted Living
March 16, 2022
Verified Review
The Reserve should be your last resort

a majority of the staff at The Reserve are not trained, nor have the heart for assisted living and helping the elderly. there was no support with upper management; and I am confident that my expectations were not above and beyond or extravagant in nature. I gave this community a lot of chances before we made the decision to move my loved ones elsewhere. there is an extreme lack of staff here, which resulted in a high turnover rate. my loved ones saw new faces almost everyday. the revolving door of different staff members created a lack of patience with my loved ones and the inability to connect with them on a personal level. one of my loved ones was in need of memory care and some of the newer staff would often upset her by telling her she couldn't wear a particular item of clothing - something that did not effect her health or care. they never took the time to learn what she likes or dislikes or figuring out the best way to approach her care and needs. if she said "no" to something, she was often left in the room with not further attempts to engage her in whatever it was they asked - from activities to using the restroom. we noticed a lot of the staff members on their phones, on social media and not actively caring for residents. I truly believe that when management has low expectations for staff and lets them get away with things out of fear of losing people; that shows in the quality of care and service. where my loved ones are now, they have only been there for 1 month, but we all love it. from the food to the staff, everything has been a complete 180. the management there has high expectations for staff and it really shows in how the residents are being treated. I have never seen any staff member on their phones. they make it a priority to engage and interact residents in activities and conversations. they don't allow them to just sit in their rooms all day. when we initially moved into The Reserve, the food was great and the staff seemed okay. they had a couple lockdowns, and it seems like the level of care and service slowly declined from there. I blamed Covid for a while, but quickly came to realize that Covid wasn't the case. prior to The Reserve, my loved ones stayed at home but could no longer care for themselves. we made the difficult decision of moving them into an assisted living community. they spent 6 months here and from our experience, I would not recommend this community to others. it pains me to leave a negative review; but if my bestfriend were to ask if they should move their loved one in, I would have to tell them "only as a last resort". if your loved one(s) are not independent and need assistance throughout the day, I would chose this community ONLY if it's your very last option. it's important to note that The Reserve is a beautiful community. the rooms are lovely, and the hallways look very nice. but those visual things aren't taking care of your parents. the staff and management are.

Cleanliness

4

Friendliness

2

Meals & Dining

2

Care Services

1

Activities

3

Staff

2

Value for Cost

2


5.0
Gregory - Toured community
Independent Living
February 7, 2022
Verified Review
tour review

Our family had an in person tour and this was a very nice community, it was one of our top choices.


5.0
Gene P - Resident/client
Assisted Living
December 1, 2021

I have lived in this fine community for about two months. I was apprehensive about living in this type of facility. That all disappeared almost immediately as I felt welcome and accepted by the residents and the staff. I know it is a great place to spend the remainder of my life, and not to feel the loneliness of old age. Now live with people who are in the same time of life as I am.


5.0
Michael C - Toured community
Assisted Living
October 30, 2021
First-Hand Impression

Well landscaped outside spaces. Right near Apex park and shopping center. Staff was very friendly and attentive. Looked at 1 bedroom apartments. High ceilings, lots of natural light, and they are smart apartments which are very convenient. Voice activated lighting temperature, controlled and even comes with an Alexa. Only looked at Independent Living but has assisted living and memory care. One of the nicer communities I have seen in the area.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

5


1.0
Anonymous - Loved one of resident/client
Assisted Living
October 15, 2021
Beware of hospital-dumping

The community is dazzling, but the executive turnover is suspiciously high. Within a month of moving Mom in, everyone I had interviewed was gone. Issues addressed with the executive director were countered with "I can't comment on what you were told by the former administration." Also beware: this facility practices hospital-dumping--sending residents to the hospital for a medical issue they cannot address, then refusing to let the resident return. My mom was "dumped" because she was a fall-risk. The Reserve wanted me to hire a private 24/7 sitter for fall prevention ($25/hr so $16,800 per month in addition to the $8,000+ Mom was already paying). Note I observed staff on numerous visits playing on their phones instead of watching residents. When I refused, Mom was "dumped" while in the hospital for pneumonia. The State of NC requires mandates a 30-day notice before discharge, but facilities get around it with a new assessment in hospital stating level of care can no longer be met.

Cleanliness

3

Friendliness

1

Meals & Dining

3

Care Services

1

Activities

2

Staff

1

Value for Cost

1


1.0
Daughters of a resident - Loved one of resident/client
Assisted Living
October 7, 2021
Don’t be fooled by a pretty picture and a smile

Run far and run fast. It is gorgeous on the outside, but once you are on the inside you'll see all the flaws. I am sure it is totally fine for IL – but specifically in Memory Care there is no structure, respect or support. Worst of all there is no communication! All the issues start at the top - employees are not treated well & consequently do not like or trust management. Ridiculously excessive staff turnover. Mgt will respond to your concerns & requests for information only if they feel like it - choosing to ignore you more often than not. This is truly a business & not a care facility. Staff is prevented from talking to families about anything significant at the risk of punishment by the mgrs. Good workers do not last long because of the way the place is run. Do not confuse kindness with care! I would never have believed it by taking the tours – but once you are inside they are unprofessional & disorganized. If you truly love your loved one you will drive right by and keep looking.

Cleanliness

2

Friendliness

4

Meals & Dining

2

Care Services

3

Activities

1

Staff

3

Value for Cost

1


3.0
anonymous - Loved one of resident/client
Assisted Living
October 5, 2021
Verified Review

Cleanliness

2

Friendliness

5

Meals & Dining

4

Care Services

3

Activities

No data collected

Staff

4

Value for Cost

3


5.0
Edward P - Resident/client
Assisted Living
August 25, 2021
Great

Staff is always alert in every way to be of service and they offer aid in every way possible. Any task that is whether problematic or not, is handled well until completed. Food and activities are adequate and all around activities keep everyone satisfied. Although, we have resided here a short time, I feel that my wife and I made the right choice living here at the Reserve and being close to members of our family who reside locally. Sincerely, Edward and Regina Pasterczyk

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Julie G - Loved one of resident/client
Assisted Living
August 11, 2021
Very happy with memory carr

I am very happy with the memory care villas, especially with recent changes in management. My mom seems to be safe and happy, which is the most important thing for me. I would still like to see a bit more consistency in staffing rather than so much moving around. I’m convinced that this is continues to stem from a management issue rather than staff simply leaving for more money. Please do everything you can to keep the great employees you have and ensure that they are happy. The daytime staff members are so caring and attentive with my mom.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

4


5.0
Anonymous - Toured community
Independent Living
June 18, 2021
Verified Review
My Review of The Reserve at Mills Farm

The way they have their food set up, allows the quality to stand out. There is an allotment of a food allowance for each month. The fees on the menu are what the residents would have to pay. A lot of their dinners started at $15. The rooms didn't have nice views for the residents that we toured.


4.0
sp - Loved one of resident/client
Assisted Living
June 7, 2021
Verified Review
our experience

We really liked the courtyard that they have. They have indoor porches for the residence and the families. The community is neat and clean and the staff is very friendly. They have activities for the residence to do and the food is also very good. I would recommend this community to others.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

4

Staff

5

Value for Cost

4.5


3.0
anonymous - Loved one of resident/client
Assisted Living
May 27, 2021
Verified Review
cautiously optimistic

Make sure to get things in writing and ask a lot of questions. What they tell you is not always what you get when it comes to caring. The assessment that was done was not correct and it seemed to be that they need to fit a spot. They are under new management and hopefully are improving

Cleanliness

4

Friendliness

4

Meals & Dining

4

Care Services

1.5

Activities

4.5

Staff

1

Value for Cost

3.5


5.0
NJ - Loved one of resident/client
Independent Living
May 14, 2021
Verified Review
a great place for a couple

The best part about the community is the room sizes, especially for couples. They are very nice sized and the food is wonderful. They really enjoy the food. They have special events for holidays and do a great job including the families. They also have an on-site pharmacy and an urgent care unit if needed. They also have assisted living and memory care so if your needs change they don't have to move. I would recommend this community to others.

Cleanliness

5

Friendliness

No data collected

Meals & Dining

5

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

4.5


Viewing 1-20 out of 29 reviews

Neighborhood around The Reserve at Mills Farm

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Frequently Asked Questions about The Reserve at Mills Farm

The Reserve at Mills Farm offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

The Reserve at Mills Farm has received an average review rating of 4 based on 29 reviews. See all reviews.

Call (919) 809-5310 to reach a resident at The Reserve at Mills Farm.

To reach a resident at The Reserve at Mills Farm call: (919) 809-5310



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.