The Preserve of Roseville

Most of the administrative staff has turned over since he has been here which has only been a couple of months, so things have been very unorganized. The response times to button calls has been hours. When we toured they told us it was a 5-10 minute average and we have never seen anything close to that. In general it is a beautiful new building with great food, but the quality of care has been tough.

I wouldn't go there again. They have problems with their staff. The fellow that started out there when we got there left. And they just don't have enough help. My loved one told me the food was good though.

I know with covid many places are short staffed, but they hire unqualified and very poorly trained RAs who don’t stay. On my atour exaggerated claims of services, and activities offered and what exactly is done don’t match. Poor communication, inconsistent food etc.. Never sign a month to month lease for their last increase was $500/month and it could be increased at anytime. In the end it felt more like a nursing home and depressing.

We would recommend this community to other families, and even though our loved one did not take advantage of the activities, they had a ton to offer. However we did feel that the communication could of been a little bit better especially living out of state, sometimes it was hard to get answers to our questions.

The staff members here at The Preserve could be more helpful and friendlier at times.

Beautiful facility. If you base your review on a tour and not the care, sure it is 4-5 stars. IF you want CARE then rethink as it is ONE STAR! If that! look at report cards. License issues around May 2021. This is valid. Lovely residents who deserve so much better!

What they told my mother and what they provided were two different things. 1. Food quality inconsistent and run out of food at meals. 2. Nurse on staff, but only available in bldg. M-F until 5 then on call. Not in bldg on weekends. Not available for independent living. 3.poor staffing and not well trained. 4. Poor RA response time for assisted living residents. 5. No regular transportation for anything. 5. Owners show lack of concern. Rent just raised $500/month equals $6000 /yesr for all residents (seniors on fixed incomes). That’s up to a 30% increase.

Our family had an in person tour and at the time they did not have a big enough space available, and our loved one wanted more of just senior apartments. However if our loved one was in need of more assistance we would of chosen The Preserve.

The residents were very kind. There were many promises made and I think it is because they are challenged finding residents to fill this beautiful new facility. It was a constant change of staff and also really short staffed. Meals could be difficult to get delivered due to staff shortage. Housekeeping was RARE if at all! It is a BEAUTIFUL facility. It has the potential to be amazing... however think maybe it needs a huge support of experienced senior living staff and staffing that supports this. If you or your parents need some help, or potentially could need help I would strongly encourage you to keep looking. Maybe with a little more time to get where it needs to be to be, supportive and appropriately staffed , then it may have the ability to provide the care you or your parent needs . I am only writing this review, as I wished this was out there when I was looking for my parent.

The community is short-staffed but I know every community is. Overall this is a good community and I am glad I chose this community. I would recommend this community to others based on my experience.

This tour was a wonderful tour. [Name removed] did a marvelous job and it was the first time I've used my smartphone for anything like this so thanks [name removed]! I'm very impressed with this apartment complex. I did however, forgot to ask prices. So I will make contact again after the holiday weekend.