The Phoenix at Lake Lanier

I was continuously impressed with the positive attitude, customer, service, and attention they provided to my father. I feel like everyone went out of their way to ensure his needs were addressed, he had a positive environment around him, and that they made it feel like home to him. I can't really think of any area where I feel like they need to improve. They definitely provide a fantastic environment for their residents.

I placed my mother at The Phoenix At Lake Lanier after touring numerous different facilities. The experience I had when I first walked into this community was much different than many others. I was greeted with kindness and walked into such a beautiful and clean community. No place is perfect but the issues and concerns we had were brought to the staff's attention and it was fixed right away. My mother had a hard time leaving her home of 42 years, but she now loves where she is at and has made many new friends.

My bad experiences with this place compound with each visit with my mom. I would keep looking. The front desk staff is very nice and accommodating. One person in the dining room seems to be the only person in the whole facility that actually cares about the residents and runs herself ragged serving them. If it was up to me my mom would be out of here in a New York minute. It is almost to the point that I don’t want to even visit her here.

We chose The Phoenix because of the location as well as we knew some people who lived here already. They do offer shared and private rooms here. My mom is in memory care and the activities directors that they have there are wonderful. During the week the care is a 5 but sometimes on the weekends some things are overlooked and they seem to be short staffed. I have been very pleased with them and I would recommend to others looking.

Before we came to Phoenix community, we were told that there would be an RN and LPN stationed at the community during the day and evenings, but that was not always true. We don't thin they have enough medical staff, or med-techs on duty. Especially on the weekends, it was always a disaster. For the CNA's it seemed like they did not have enough training. The food is not five stars like they said it was going to be, the food is about average. Our loved one has a studio which is one big room. It would be nicer if the rooms had a built in area to put a microwave and a refrigerator. The closets are pretty adequate.

While my loved one was living at this community, the staff never cleaned their room. Some of the staff was friendly and others were not. It was a more expensive, and the food was horrible. The residents could only choose between two options which were not appetizing at all. The management was pretty bad. Our loved one was in memory care, which they did have some activities. We did get a chance to talk to the other residents at this community and they were not happy as well.

Very nice and great amenities.

[Name removed] did an excellent job showing us this beautiful facility and all the amenities. The Memory Care area is very nice and welcoming. It came highly recommended by an aquaintance, who had had a family member there at one time.

Don’t know where to begin. Nurses stations unmaned constantly at all shifts, call bell answers are seriously delayed, and questions go unanswered. Even though you will not get an answer they are happy to shake you down for every min of your free time. I have more respect for mobsters and how they handle money, budgets, and business. They want their payment yet can’t send me an invoice. I have yet to see anyone from a management team have any healthcare skills. All of them have business degrees and can’t answer a health question if they tried. I have tried to get a progress report on my loved one. They looked at me like they had NO idea what I was talking about. Too bad- this place is beautiful and has so much potential.

Do not let the beauty of this place suck you in. Since the new owners took over the place is going downhill like an Olympic skier. It is understaffed with incompetent personnel. Call buttons do not get answered in a timely manner, taking sometimes hours to respond. Housekeeping is neglectful. Nurses stations are frequently unmanned. My experience with my family member is extremely concerning and I will be looking for another facility.

Great facility- we ??loved loved the facility but...the price of $4900 a month just too much for our budget.

Lanier Lodge was absolutely beautiful. I showed up and arranged to come back within the hour to get a quick tour. It was like a 5-Star resort hotel. It would have been perfect for me, but not so much for my parents. There would have been a lot of walking for them to even get to the dining room.

Despite my mom has a couple of health setbacks she has been doing ok here. The staff has been wonderful very helpful and kind. The community has always appeared clean and well maintained. Mom seems to really like the food here when she can eat. Prior to her becoming ill she has been doing activities and enjoying the other residents.

This community is unbelievable I would consider it on the level of a high-end spa or a 5-star hotel my mom couldn't be happier here. The inside, as well as the outside, is very well maintained. It is located on a lake and how the dining room is position there is a view of the lake .The building as a porch with swings so that people can sit and chat and look at the lake. The dining room is huge with a fireplace which gives a homey vibe to the residents. The food is wonderful mom seems to be really enjoying it. It is a pet-friendly community so she was able to bring her cat which was important. The staff is very friendly and helpful. I would definitely recommend this place to anyone.

We absolutely love Lanier Lodge! My Mom is moving in next week and we are thrilled. [Removed] was so knowledgeable, professional, kind,and simply an angel. All I can say, is seeing is believing! We would be remiss without thanking [Removed], our Senior Living Advisor, for guiding us to Lanier Lodge! Thank you so much.