100 Westminster Ct, Dallas, GA 30132
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Meals & dining
Value for cost
It's pretty clean, but I know it's hard with so many people there. Overall it's good but could be a little better. Everybody is very friendly and smiles, when you walk by, And they're very friendly to my loved one, which is the important thing. There have been a few weak points here and there with the care and housekeeping, which I addressed with them, and they were open to making changes. My loved one says the food is pretty good, and what I've seen looks good. We can now visit in her room, but they discourage congregating in the common areas. I wish the activities were a little more creative They play bingo an awful lot. I know the shutdowns have affected things, and they haven't gone on as many trips and outings as they normally would. My biggest complaint would be security of the rooms. I bought a really nice comforter set for her room, and lately all I've seen is an old brown one. So I think they could do a little better with laundry mix-ups and that kind of thing. But I do really like that it's just dementia care here, instead of trying to mix assisted living in with it. I'm reasonably happy with them. It's not too far away, and they've been great about having her ready and on time for doctor appointments. It's taken a little while, but she's gotten where she seems to like it there and is comfortable there.
Response from The Pearl at DallasJune 16, 2021
Thank you so much for taking the time to submit your review. We truly appreciate it! Please know that we always strive to do better as an organization, and your comments will be very useful to us going forward. Thank you again!
Everything there has been so wonderful and nice, and they have activities every single day. Our loved one prior to coming to The Pearl had lost a lot of weight, and they are allowing him two meals at meal times if he would like . Our loved one really enjoys the food there.
The community can handle all types of memory issues. Communication was great between the staff and our family. They kept us well informed and up to date. I would recommend this community for all type of memory care issues.
Had I known what this place really was like, I wouldn't have put my loved one here. It was a very bad experience. It's a big fancy building, but the care is a different story. The room was clean, that's about all I can say. They kept our loved one drugged up to the point that he didn't know who he was. They wouldn't let us in to see him. When he passed, they let us into the room where he was lying in bed with just a diaper on, with blood on his mouth, and a white residue on his dentures that I never could tell what it was nor would it come off.
The staff has been very responsive that we have requested. Aesthetically I liked the way it looked and current decor. The rooms are a good size. The care staff are great.
I would advise anybody to check other places. The Pearl was pointed out to me because it had great reviews. During the tour it is very nice and they take you around to the part of the facility that does not have dementia, the dining facility, etc. They do not take you back to the memory care unit. Then they will tell you you can come see your loved one whenever you want and even come stay with them overnight 2-3 times a week. The first night I told them I was going to stay the night, they came and handed me a phone and some guy said I needed to leave or else they would call the sheriffs department and have me removed. They did not do anything they had told us they would do during the tour. During window visits, I always noticed he was only wearing socks. I asked where his shoes were and they said they had no time to put his shoes on. They acted like I was a nuisance. When he passed, they told us if we did not have his stuff out of his room that night that we would be charged another day. Overall, we did not have a good experience with this facility.
When we first toured this community it was very clean, and the staff members were super friendly. The location of this community is pretty close to home which was a part of the deciding factor. The have puzzles, games, and exercise classes for the residents to participate in.
We looked at 4 other facilities. We chose The Pearl At Dallas because it is an all memory care facility so he was not mixed in with other people. We also liked the size of the facility, it is split into 2 neighborhoods as they call them. Both neighborhoods are HUGE. He had so much room to walk around, even during the pandemic. They had 2 pretty gardens outside as well. The room sizes here are a little on the smaller side, but compared to what we saw they seemed to be on par. The bathrooms are larger and have walk in showers than others we saw. Before the pandemic, I met my dad for dinner and he always ate his food. Most residents I saw ate their food and I never heard complaints. They always had sugar free ice cream for the residents and that made my dads night. The staff members went out of their way to get residents involved in different activities. I would absolutely recommend. My father was in here for 6 months, but even during the pandemic they set up video calls, got new equipment to set up these calls, and window visits. I cannot speak more highly of them.
The location was great, the staff was very friendly, truly like family. Overall first impression of this community was a no brainier. Food taste great! Would definitely recommended this to friends and family.
The location was great, the staff was very friendly, truly like family. Overall first impression was a no brainier. Food taste great! Would definitely recommended this to friends and family.
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