The Oaks at Nipomo

This residence didn't fulfill my needs. The Director of Sales was a very pleasant and helpful tour guide though and I appreciate her time.

Our loved one is not very happy with the meal service that is the biggest complaint. When they get to the dining room the whole experience takes about 1-2.5 hours, so the service quality is pretty poor. Due to the covid restrictions the activities have been shut down for the most part, except for this last month.

The bill collector just raised the prices on specific care. My loved one has had personal belongings stolen. None of the staff seem to be doing anything about this. They've not encouraged my loved one to participate in any of the activities they have available.

We chose The Oaks at Nipomo because of the location, it was close to family and it is also a newer facility. It was built for what it is instead of being renovated. The room sizes here seem adequate for her needs. They have plenty of activities provided for the residents to participate in. I would definitely recommend.

good information. Answered all of our questions. very helpful

I am totally impressed with the Oaks. Since it is a new facility, it sounds like it would be clean, modern, bright, with many amenities.I also like the idea of a workout center with a trained therapist. I am looking forward to seeing it in person.

We (my sister for whom we were seeking a new living situation, myself and my husband) were very pleased with our initial experience with The Oaks at Nipomo dealing with the sales director ([Name removed]). We had agreed to certain concessions and expected that they would be honored. However, [Name removed] went on vacation, and someone from corporate, [Name removed], came on the scene. She was rude, pushy, a lousy communicator, and would not honor the concession agreed upon with the sales director. As a result of our dealings with [Name removed], we were ready to go Merrill Gardens in Santa Maria instead of The Oaks. We ultimately did move my sister into The Oaks and have, fortunately, not had to deal with [Name removed] again! All of the other Oaks staff we have encounter have been very nice, caring and helpful. One thing that could be improved is to ensure the material provided to prospective residents clearly explains the services available. For example, nothing in the material provided indicated that transportation for residents is free within a 12 miles radius for medical appointments, or that transportation is only provided on Tuesdays and Thursdays. There are some other areas in the which material could provide more detail. Perhaps The Oaks staff should incorporate into the material answers to questions they are frequently asked by residents. My sister loves the food at The Oaks and has gained weight since moving there, which is good as she needed to gain quite a bit of weight. The menu is varied, tasty and, for the most part, healthy. I would like to note, however, that the monthly rent is a quite a bit more than Merrill Gardens and some other senior living communities in the area. This may be the reason The Oaks has so many vacant units.

Great staff in the memory care unit, helpful, caring, and friendly. We were out of town, my mother in law has a corn on her little toe, one of the staff members purchased her a pair of flip flops with her own money. I thought that was above and beyond her duties. Very sweet care taker. My mother in law feels like shes at home, were very happy with the facility. We couldn’t ask for better care.