The Madeline of Decatur

Completely disappointing. We selected the Madeline and then there was a change of several folks in leadership. The new folks did not clearly communicate and were unresponsive at times.

I really like how secure their memory care unit is, but when you're there, you don't feel locked down. It's very open, with lots of sunlight. I like that they have people in different stages of dementia all mixed together, so they don't have anybody isolated out, which I think is good. Since I've been there, there's been a lot of staff turnover. But everyone I've worked with there has been really nice. And they seem to offer plenty of activities.

I would want people to know if your loved one has any mobility issues, this is not the place for them. It is for able bodied people with memory issues and nothing else. The facility is beautiful and all of the people are so nice, but during check in they forget to tell us major key details, it was chaos. I had sat there and gone over a care plan with them the Friday before for an hour and then on check in day they pulled me back in and started the whole care plan again, so they must have lost everything we went over. The whole thing was problematic. I had told them that she was a big fall risk and that someone needed to be watching her very closely. The toilet in her room did not have railings or anything like that. She ended up falling right away (3 times actually) and the last time she hit her head and went into the hospital. After she got back, we ended up taking her out right away. She had a massive bruise on her forehead and they tried to cover it up. It was a terrible experience. We got a refund.

We are very pleased with The Madeline of Decatur. She seems to have adjusted here very well. You do still have to set up appointments to go visit, my brother goes by every day and he has been very happy with them as well. It is hard since we are not able to see them interacting and doing activities but they said she is doing well, they offer a lot of activities. Overall I would recommend to others who are looking.

I would not recommend for anybody who does not have severe dementia. Our loved one is at the beginning stages and they are totally ignoring our loved one. They are more focused on severe residents, so our loved one is not being looked out after. They are short staffed and it is just not worth the money it is very expensive.

The Madeline has done a great job especially during the pandemic. We really liked how its a smaller community, which we thought it would be good for our loved one. We also liked how it had hand rails all over the place for the residents to easily get around. The rooms are on the smaller side, but for our loved ones needs the rooms were perfect. We haven't eaten there ourselves, but the food they have provided for the residents seemed fine. At the family functions they provide, the food was delicious.

We felt like we got a good value compared to other communities we looked at. Our loved one really needed to be in a skilled nursing facility and unfortunately at time they were not, she was there for weeks and fell a couple of times. They were understaffed, but they did the absolute best they could. The manager there is awesome we really like her. She is very loving and good caring person. The activities were great, they had an English tea for all the women there, they would dress up with hats and decorate the place for them to have tea. The did have outings, church services and games. The activities director was wonderful. It is an older building but it was recently renovated, and they really did a good job turning it around. Its very clean, and the food is fabulous. Its not institutional everything looks fresh. It has wings that go off to a central area. The rooms have a half bath, and you can decorate it any way you want to. They are very flexible, the staff wants you to feel right at home. They have a cute outside area that you can garden in. We would recommend this community to anyone.

The Madeline had memory games for the residents, as well as outdoor activities and agility exercises. They would throw holiday themed dinners as well. The staff is very engaging and receptive to the residents. My father loves the food, they have a lot of varieties to chose from. The community layout is nice, its set up in a neighborhood type scenery. Each room has there own bathroom. They room sizes are quite nice,

I highly recommend The Madeline of Decatur to take care of your loved one with dementia/Alzheimer’s. The Staff and all employees display patience and love when dealing with the needs of the residents in this clean and home-like environment. Also, the Staff and employees provide support for us caretakers because we need it also.

Nice facility-all on one floor. Staff was extremely friendly and attentive. There are some extreme memory-challenged patients there that may turn her off. Like that they specialize only in memory care. Director was very friendly and asked a lot of good questions.

The facility is beautiful, well staffed and offered an array of activities for their residents.

Took the tour and was very pleased with what I saw. Administration and staff were very friendly and competent.

The facility has improved with staffing. The receptionists have an excellent attitude and very helpful.