The Groves of Tustin

Everybody is really nice, pleasant, and helpful. There is no registered nurse on staff, so if anything occurs all residents will be sent to the ER. Even if that results in multiple visits. I expected that every facility would have at least one RN on site, as it's not a hospital. I didn't think to ask; but it was also not stated that if a patient falls or has pain, they will be sent to the hospital. The paramedics stated that this facility is notorious for frequently calling paramedics to pick up & transport residents. They are also not very proactive with taking care of patients. I've had to call many times to get things done. I have a family member in the memory care unit, but he doesn't appear to get a lot of assistance or reminded to use his walker when coming down for meals or moving about in his room. He doesn't get much assistance with changing under garments and PJ's, brushing his teeth, maintaining hygiene, and those type of things. When I moved him in, I signed up for certain things like hairdressing service(s) every 6 weeks and TV and cable installment. There was paperwork associated with those things and it didn't get done until I called several times about it.

This is a very quiet cozy loving place to live. The food is very good.

It was a nice facility, but we had an unusual experience - our loved one got Covid and was on hospice the whole time she was there. So the care she received was provided by hospice instead of The Groves. The limited interaction we had with the staff at The Groves was good. They were all very friendly.

We chose The Groves of Tustin because it was a nicer facility and it is also right down the street from our house. The room sizes here are really good, my mom has a private room and they also have shared rooms available as well. I think that the care providers who work here truly care about the residents. I would recommend to others looking depending on the needs of your loved ones.

We chose The Groves of Tustin because it was clean and it was a smaller facility and was more personal so I feel my mom would get to know other residents quicker. Also the sales person I met with was very friendly and helpful. They were always willing to work with me on anything, their director is really great and always accessible if we needed anything which is really nice. I would absolutely recommend to others looking.

We chose the facility at the time because we thought it was a good value for the money. When we moved her in, there seemed to be a lot to do but within 2 weeks there was nothing to do. It is a pet friendly facility and there is a lot of single rooms so you do not have to share rooms with other residents.

It is a good place to check out. The communication with the staff could be better, as we have to call to ask what is going on. The grounds are kept up. There is an outdoor area that we can visit with our love one.

The activities have been shut down for the most part due to the restrictions but they are starting to bringing them back. We think their communication with the families are good and the atmosphere is very friendly.

My husband loved this one. It is much more pricey than some of the others. It is smaller in the memory care and dad would have a walking path that is actually perfect but he would not have access to it on his own. It is close to the house and that is a plus. We dont think this will work due to cost and to the lack of accessible walking.

hi [Removed] and I popped into this place unannounced yesterday and had a lovely tour. Impressive like all the others. Decision is going to be based largely on location, I think. That has yet to be chosen.

My wife has called this home for a little over three years and has been in hospice most of that time. She has aphasia and is in a wheelchair. She has been my delightful life partner for 57 years! I'm there every day for four hours to feed, and "talk" to her during my visit. I must say that the attendants have always spent extra time and attention to make her happy and illicit laughter from her during the day. The staff has literally become family to both of us. Any living situation like this for a mature independent senior is never perfect but this comes close and satisfies all our needs. From the Senior Director to the kitchen staff, they are all patient and truly kind and helpful. I credit my wife's very little change in her Alzheimer's symptoms to the love, touching, and stimulation at The Groves.

This is a nice community and the staff is very nice and caring. We like that he is in a clean community. They do offer alot of great activities that are helpful in a lot of ways. A nice environment that my mom enjoys with the other residents. We would highly recommend this community to other families for a good value for the great care.

My mother moved here recently and things are going well. She's getting involved in crafts and the staff is providing quality care to here. She complains about the food but eats all of it. We chose The Groves because we toured and though it would be a good fit for my mother.

The place seemed nice, although it's too bad that the memory care unit is on the second floor. Residents there have access to a small patio, but not the lovely garden on the first floor (unless accompanied). The rooms are large and the bathroom has a shower that doesn't require stepping over a tub or opening a door, just a small step with a long curtain. The eating/activity room is bright with windows, but the other room (TV room with chairs) is a bit small. The eating/activity room is apparently not used except when activities or eating are going on. There is a hair dresser on the 2nd floor. It just felt a bit like a hotel with long corridors and not a lot of open spaces. The pricing would put this at the high end of the budget. A single room (I don't think Mom would put up with a shared room) runs $5100 and the extra services (medications, occasional bowel accidents, help with dressing, showers 2 times a week, daily wake-up, reminders for grooming in the morning, escorting would run another $1500. We would need to provide all furniture and toiletries, as well as Depends, baby wipes, and latex gloves. The staff seem friendly and the inhabitants seemed well-cared for. The place was clean. It is full right now with two people on the waiting list.

The Grocers of Tustin was under construction during my visit, so I have no idea what it looks like now. The tour guide that took us around was on time and very knowledgeable. It was just not the right fit at the time.

I toured this community for my mother to have a respite stay for a short period of time and I have to say I was not pleased with the prices they had given me. For the price they charged per month I did not think it was worth what they had to offer. I also thought the entrance fees to get into this facility was outrageous. Overall I just did not think this was the right fit for my mother and would not want her staying at this facility.

I did not like this community. They added additional cost for little things. The staff could not answer all of our questions on the cost and she was not helpful on her answers. They would not reply back to us when we want to be involved in a small celebration for someone on the tour, we would avoided the questions we felt like we were being avoided. I would not recommend other families to this community for care for a loved one.