The Gardens of Germantown

They do pretty well. They try to keep the rooms as clean as possible. They are friendly and approachable. They do the best that they can, with what they have. They do a really good job with my loved one. They are always on top of what I need or request. My loved one is eating well. They are trying to do more activities, but they seem limited. Out of all the places, for the amount of money, they do a good job with keeping staff for his area. It's strictly memory care, so I like how it's divided based on their needs, it truly works.

Every person from the "CEO" to custodian left me feeling as if they had my loved one in their good care and keeping. Pros: Friendly and considerate staff (sometimes the Director would drop what she's doing to address a concern, Care plan that addresses the whole resident (mentally, physically, spiritually); Conscientious re cleanliness (soiled linen & clothing washed expediently, seldom mal-odor, quick re spills, etc.), Visitors that provided entertainment, etc.) Cons: More staff per resident ratio (would alleviate subtle hints of frustration, by caregiver, with some residents for their inappropriate and/or challenging behaviors), More attention to building & grounds upkeep (rear of building area looks less maintained plus cobwebs around entry doors)

In our experence this memory care residence does not provide the basic quality of care for residence suffering from dementia. Due to the lack of communication, inconsistent staff/not enough staff and limited activities we have been dishearted by the quality of care for our loved one. Are there some good things probably but when there is consisency with unfamilar faces, unclean rooms, no communication or solutions about issues and you witness your loved one declining in a space where you just want basics. While I do not want to belittle but this memory care residence it needs significant attention to the care of it residence. How can a demitia resident feel a level of care when each day, week, month there is a new face. How can they feel care if their room if not cleaned or dirty clothes remain for a duration of time. How can a resident feel a sense of love when majority of the time there is no one attentive when they don't remembering what to do. We have not been satisfied with GOG

The staff have been very good. The food is okay. For a memory care facility the activities is okay. We picked this community because, mainly for the location to family members. My advice to other families is to, make sure that your loved one clearly has memory issues that will never improve. My loved one has improved.

They had a change in staff and bookkeeping, which was my only concern. Other than that, they communicated well. It was a brand new bulding, which was very clean. Overall, it was very reasonable for the value of the money.

there was dust and needle covers under my mom's bed. I mentioned it to the Exec Director who had the head maintenance guy on the case in less than (literally) 30 seconds. Another incident involved not having mom's trash can emptied. The ED came to her room as soon as I mentioned it, figured out the problem and had as solution. Friendliness of staff gets 5++++. No complaints, but another facility (the one my mom got kicked out of) had at least two choices for each meal. And this is *totally* nit-picky, but they occasionally have watermelon snacks, but the watermelon has seeds, which is difficult for dementia sufferers to grapple with. Especially considering the location. I like that the "neighborhoods" are segregated based on cognitive ability. It helps Mom feel less alone, more able to join in with people on her "level". Our brief (unsuccessful) attempt at adult daycare left Mom commenting on how "stupid and boring" the other clients were. She has never said this regarding the other residents in her neighborhood.

The Gardens of Germantown is a very homey place. They seem to know everyone by name and they took very good care of my loved one. It's a small community which creates more of a homey feel. I would recommend The Gardens to others & I already have.

This was a horrible experience for us. They mispresented themselves. The emergency cords don't work and nobody monitors it according to the staff. This all took place in the first week, and things went downhill for us. The clothes were misplaced and not even done for a few weeks, along with the bed linens. I ended up bringing my loved one home after such a bad experience and went against my expressed requests. There was a woman in the same unit that my loved one was in and this individual would spit in my loved one's face, and the staff would not do anything about it. The staff were supposed to check on my loved one every 15 minutes and that wouldn't happen.

The value for cost and the care services were not that good, we were told it would be a certain rate per day but it was more like a certain rate for 24hr. For example, if we moved our loved one in at 11:30PM we would still have to pay the full days rate even though she was not moved in until 11:30PM. Also the living conditions were not appropriate, our loved one did not have a comfortable bed - it was just a spring cot she was sleeping on

We chose The Gardens because they were able to do a 2 week respite stay. The room sizes at the facility are nice. The staff members were all very friendly and helpful during our time here. I would recommend to others looking.

My mom moved in two months ago. A few things have come up when I call I can’t get anyone to answer the phone and they said the phone is broken.and the ac keeps going out on her unit. when We visit the patients are always watching tv instead of activities. They have music performed. She likes that. My wife and I went to meet with the director but he was to busy. He said he would call me back but it’s been three weeks.It takes me and my sister and my brother to help out to pay for her rent.

The residents were all clean, nicely dressed, closely watched, and well cared for. The staff members treated our father and the other residents with compassion, dignity, and respect. Every staff member we encountered was very kind to our precious dad, and we highly recommend the Gardens of Germantown.

Mom has done so much better since living at the Gardens and has asked many times "Can I stay here?' The staff has been so helpful since this is a new experience for our family.