The Blake at Malbis

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

We toured The Blake and really liked this facility. It was during covid, but I was able to go inside while everyone was at lunch just to get a quick feel, so they were very accommodating. The facility seems a little more uppity so I did not think my mom would fit in here.

I would tell others not to go here. My loved one was here, and the community is fairly new. The price was about the same as other communities in the area. There is a entry fee for the community, and they worked out a less amount of money than original quoted. The community agreed to a specific amount of money for the first month. After being there for a couple of weeks my loved one looked ill. I called the community immediately after the visit. After three days the community called and let us know that our loved one needed to go to the hospital. The doctors let me know that my loved one was very dehydrated. The community was only taking the food and drinks into my loved one's room, and wasn't paying attention to what my loved one was eating or drinking. The doctor said my loved one died of dehydration and not COVID, even though he tested positive. My loved one died the following day of the beginning of the month, and wouldn't give any of our money back. I've run into other people that have the same things to say about The Blake.

We had trouble getting the most simple of questions answered, we ended up having to go through the administrator for answers because after asking the nursing staff multiple times we never got answers. This community was going through a change of ownership while our loved one was there, and we do not think they were as caring as the previous ownership.

No communication. Uncaring. Over-charging . My parent ended up in the hospital 3 times in 6 months - malnourished and dehydrated, always bruised etc.

The staff is very friendly and they do a great job. The community charges one fee for the room and service there is a la carte. I think the community could do a better job with the dietary requirement of its residence. I would definitely recommend this community to others

Review of The Blake at Malbis, Memory Care Unit. Unfortunately the terrible experience we had with this facility warrants my remarks. My mother was a Memory Care resident for 2 months 25 days, before we removed her from this facility. Once home she was examined by our physician along with labs received from the Blake. She had lost approximately 20 lbs, was poorly nourished (per lab work), had a large pressure ulcer on hip (never reported by staff), cellulitis in lower extremity (never reported by staff or wasn’t being treated). She walked in on admission and was wheelchair bound upon leaving, mind you in 2 months and 25 days. This is the SHORT LIST of issues we had with this facility. Don’t be fooled by the “nice facility or friendly staff”. My mother was neglected physically and medically. I am not just a disgruntled daughter. I worked in critical care for years. I served as a nurse manager of a critical care unit and nurse manager of an outpatient cardiology clinic....I know poor care when I see it!!!

I feel relaxed and secure here; there are always people and activity around me. The nurses are helpful.

The feeling of people and skilled nurses around me make me feel safe. Better to be in a place like this than sitting alone at home.

Everyone was very nice and the facility is lovely. I was disappointed with the findings in the ADPH report. Hopefully they will improve.

I love what I see here, but smoking isn't allowed, even outside on the grounds. [Removed] will not go for that.