Kaplan Estates

This facility is pretty good. The staff is a mix, some are really good and others are just ok. But I know that happens everywhere. The front desk staff are really nice and helpful, they're always kind and pleasant. Overall, it's been a good experience. There have been some problems, but nothing that can't be worked out. The adjustment was hard at first, but it's getting much better. The Director of Nursing is open and willing to talk, so that's been helpful. Communication with the family is good when I call, but they don't reach out to me, even when I've felt like they should for certain things. Especially for an emergency situation, which thankfully worked out okay for my dad. The food is really quite good, portions are a little small I think. But it's good overall. The dining room looks very nice. It's very clean and the residents seem to be enjoying themselves. They offer a wide variety of activities. They post the activity schedule in the elevator and also hand things out daily about the activities. They do outings as well. I would recommend them to family and friends.

My loved one loves the food. My loved one has not utilized the activites but they have a list of dailiy activites. The cost is expensive but its a real nice place. It's cheery and very inviting. I would recommend to other families.

We think the management staff gets 5 stars, but the day to day staff gets about 4 stars. The quality of the care is getting better but we do think they could work to improve on their weekend help. Whenever we have had any issues it seems to always be over the weekends, but come Monday when we reach out to management with our questions or conerns they are right on top of it .

My Mother had a good last few months of her life at Kaplan Estates. She had some fun met friends and enjoyed the experience. We wish she could have lived longer to enjoy the activities and socialization. There is truly a need to care for the elderly and Kaplan is helping people get through their end of life with caring, assistance and a good experience. Thank you for all you do. For improvement. My mother did think the food could be better. She said she could always order something on the menu when she didn't like what was being served. She said there were some great aids but some of them could be better. The building is set up where she could get around to the activities and wanted more social events. Thanks for all you do. We are thankful my mom had a good last few months

The activities are a five plus at this community. Our loved one is totally engaged, she is completely happy. The activities are amazing she is always smiling and so on versus the previous community she was at, she was so withdrawn.

I would suggest Kaplan Estates, and have brought it up to friends who are asking. My mother is happy and everything seems to be working out well for her. Due to COVID they are allowing 2 people for one hour each week to visit. This allows my mother to get out to see us and for us to see her. We have to maintain the six feet difference. My mother has a land line and we are always calling her to visit.

Every time I visit, everything is very clean. My mother is always happy as far as whether or not things like carpets or tables were clean. If she ever has an issue, then maintenance is right there to help. The staff is very friendly and very helpful, especially through the Covid-19 pandemic. The staff is always taking good care of my mother. Previous to the pandemic, they had a variety of activities available for the residents to participate in. Their communication with the families is also very good. They send us letters every week letting us know what's going on and what they're doing next.

Between my sister and myself, we tour communities from the South Shore down up to the North Shore.This is a lovely community it offers 3 different levels of care ranging from independent living to memory care. The community was like a hotel very nice clean and well maintained. The community itself was very large very spacious. The price was pretty good. The staff we had come into contact with was very nice and friendly.

She just gets impatient because they walk the residents back and forth to the dining room. Sometimes this takes awhile and she would like to get back to her room faster. I think everything is going well there. She has only been there for about 6 weeks, but everything is fine so far.

There were no warm and fuzzy feelings when we walked in. Our tour guide made it very clear that this was NOT the place for our Mom. Not very clean and it had an unpleasant odor.

Dad likes the look of his place; seems to have lots of amenities nearby; not as near John or Mary. Aunt Gloria is here.

We really couldn't be happier with this place! Anything that needs attention the staff takes care of it happily and immediately. As an example when I was visiting Mom left her glasses in her room when we were down participating in an activity, and without our even realizing it a staff member overheard and walked up with her glasses a few minutes later! The nurses and aides are all incredible, we haven't had a less than stellar experience with anyone. All this and the price for their memory care was lower than others we had looked at in the area. I would recommend this location to anyone!

Works with Group Adult Foster Care. I think the income cutoff for GAFC is $1148 per month. There are 130 units in all.