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Sunshine Home and Companion Care, LLC - Winter Haven, FL

410 Thomas Ave, Winter Haven, FL 33880

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anonymous - Loved one of resident/client
4.0
could work on communication

Communication with the management team could be much better. When we initial met with the home care services we advised that our loved one had pets, so their team was aware and to send someone that was okay with pets. On the first day the set a care taker that had a pet allergy and did not have care for that entire first weekend. Then, they tried to charge us for that even though our loved one did not have a care taker for that weekend.... Read more

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Senior Living Options Offered

Home Care
Home Care
Home care relies on trained aides to provide companionship and non-medical care for seniors living at home.

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Amenities at Sunshine Home and Companion Care, LLC - Winter Haven, FL


Reviews for Sunshine Home and Companion Care, LLC - Winter Haven, FL

4.4

(8 reviews)

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Cleanliness

5.0

Care services

4.6

Staff

4.3

Meals & dining

5.0

Activities

4.5

Value for cost

4.2

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1-8 of 8 reviews
5.0
April 4, 2022
Joann P & Steve S

very efficient organization. [name removed] operates a great home care organization, always on call and available for questions and help. her workers are the best, well trained. we highly recommend their agency.

Response from Sunshine Home and Companion Care, LLC - Winter Haven, FL

April 8, 2022

Thank you for the kind words. We were happy to be of assistance to you. It was a pleasure and relationships were built and that is a blessing. Thank you for the opportunity to be a part of your care plan and we are grateful to be there for you. Blessings


4.0
February 22, 2022
anonymous - Loved one of resident/client
Verified Review
could work on communication

Communication with the management team could be much better. When we initial met with the home care services we advised that our loved one had pets, so their team was aware and to send someone that was okay with pets. On the first day the set a care taker that had a pet allergy and did not have care for that entire first weekend. Then, they tried to charge us for that even though our loved one did not have a care taker for that weekend.

Response from Sunshine Home and Companion Care, LLC - Winter Haven, FL

February 28, 2022

While we appreciate and respect all of our clients and their families, we welcome any chance to grow and right any wrongs. We are open to hear from our clients at all times and have an open communication policy for each of them. In regards to this client, the discussion of pets did come up in the initial interview and we did send a caregiver out that is allergic to animals. It was an oversight on our part and we have implemented a program to be sure that this does not happen again. In regards to the charge, even though the caregiver was allergic, she did stay and the client did receive care for a short time. However we did give credit for that time because clients happiness is important. Management has answered every email and communication from the client and has not neglected the communication piece of the work relationship. But we know that they have received exceptional care and the senior loved one is happy. That is valuable to us. Thank you for your review and we appreciate all feedback.


4.0
November 19, 2021
L M M - Loved one of resident/client
Verified Review
So So

Once I had someone it was good but follow up was poor.

Response from Sunshine Home and Companion Care, LLC - Winter Haven, FL

April 8, 2022

Thank you for your review we really appreciate it. It is always our goal to be sure that all clients are paired with the right fit in terms of caregivers that are assigned to them. It can be a process that takes careful planning and consideration. At times it can be a slow start getting things implemented but that is only because we aim to place a good fit by way of character, personality and experience. It is definitely difficult times right now to find staff and particularly staff that is a good fit for us as a company of caregivers. It is never our goal to just place a person just to place a person but to find a fit and someone that is right for that particular client. We are grateful to be of service to you.


5.0
November 17, 2021
Katina D - Loved one of resident/client
Is loving caring compassionate safe

Sunshine home and companion care And see only one you wanna call. [name removed] and her team are fabulous they are carrying loving treat every client as their own family. She cared for our family our aunt and Uncle As if they were her own family. We don't live near them and [name removed] and her team kept us informed on how they were doing talking to us daily is daily on there well being. My aunt and Uncle love her dearly. The day we moved them [name removed] was there to help us with the transition . For us if we had to do it all over again we definitely would call sunshine companion care care if you'd love your family you'll do the same


5.0
September 30, 2021
Henry A - Resident/client
Verified Review
Excellent service

All the staff was great for my needs, I would highly recommend. The staff are trained very well and know what they are doing.

Response from Sunshine Home and Companion Care, LLC - Winter Haven, FL

October 5, 2021

Mr A, It was truly a pleasure to be of service to you and your wife so that you could be safe and your wife could be assured that you were ok while she was gone. All of the staff enjoyed caring for you and it was a pleasure for all of them. Thank you for trusting Sunshine Home and Companion Care with your in-home care needs. We truly appreciate you.


3.0
September 2, 2021
Anonymous - Loved one of resident/client
Verified Review

I would tell others that you never know which care provider will show up. You will need to watch the billing cycles as they are irregular and that you may receive multiple bills and phone calls to pay for the bill.

Response from Sunshine Home and Companion Care, LLC - Winter Haven, FL

September 15, 2021

Thank you for your review. However, our staff has been proficient and highly welcomed. We always encourage a call from the client and/or family if there is ever a problem with any facet of the care or service that they are receiving. It is always our goal to be sure that the whole care process is exemplary and beneficial to all involved. As for our billing cycles, we do customize the billing cycles to the clients needs. Some like monthly billing, some like biweekly and some even weekly. Also we have never had reason to call a client for payment unless they asked us to call because they may have a question. We a Sunshine Home and Companion Care would like the opportunity to right any wrongs, as long as we know of them.


4.0
March 16, 2021
Laurie C - Loved one of resident/client
Verified Review
Friendly service

Our experience with the Sunshine Home and Companion Care services was wonderful, we have absolutely no complaints. They were professional, always on time, they were responsible and had great communication.


5.0
March 1, 2021
Maria S - Loved one of resident/client
Verified Review
They are very reliable

Anytime that we needed help they would answer immediately and come over right away, they are very friendly and our experience with them as been such a positive one so far.


Frequently Asked Questions about Sunshine Home and Companion Care, LLC - Winter Haven, FL

Sunshine Home and Companion Care, LLC - Winter Haven, FL has received an average review rating of 4.4 based on 8 reviews. See all reviews.

Call (863) 944-3349 to reach a resident at Sunshine Home and Companion Care, LLC - Winter Haven, FL.

To reach a resident at Sunshine Home and Companion Care, LLC - Winter Haven, FL call: (863) 944-3349



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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.