1-16 of 16 reviews
Short handed and inexperienced not attentive
anonymous - Spouse or partner of resident/client
After just a few days of having our loved one there we pulled her out immediately, there was no care there whatsoever. Our loved one was not bathed, put into new clothes, teeth brush or hair brushed during the few days. We got so caught up in the physical layout that we completely looked over the quality of care. They were short handed so they would hire new inexperienced staff who were very nice but had to knowledge on how to care for the elderly.
Response from Sunrise of MontereyOctober 22, 2021
We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at firstname.lastname@example.org so that we can learn more. –The Sunrise Team
Warm, Welcoming, Caring Community April M - Child of resident/client
I would recommend the community to others. I feel my loved one was well taken care of at the community. This is one of the higher rated communities in the area. I felt like they had good communication, made accommodations, and took care of my concerns. The food was really good. The staff seemed to really care for the residents.
Pleased with our experience
Lori L - Child of resident/client
We chose Sunrise of Monterey because I liked the proximity to her old home as well as her doctors offices and when I walked in it had a very warm, homey feel to it. The room sizes are pretty good, my mom has a studio and it has a view of the park and the pine trees. Some rooms have a view of the bay as well. It has a very roomy bathroom and roomy shower. The friendliness of the staff overall was great and they were so on top of safety during the pandemic. I would recommend them to others looking.
Dorothy's care at Sunrise of Monterey
Jane Wynn - Loved one of resident/client
My dear friend [name removed] died at Sunrise Senior Living in Monterey on Friday, March 2. She was 100 years old and moved into Sunrise at 99. She had all her marbles, as she would often say. I am writing to thank every staff member at Sunrise for their affection and care of [name removed]. I was there a lot with [name removed]. I was there when caregivers came and went from her room and brought her daily medications, when they took her to the dining room when they helped her with showering, and when they brought her beloved strawberry ice cream. I was there when she was failing and the nurse [name removed] did not leave her side in the dead of night and/or had other caregivers check on [name removed] every 30 minutes. [Name removed] loved it at Sunrise and told me often. ""Everyone is so nice here", she would say to me. I wish I could name all of you but there are so many good, hard working employees: [names removed], [name removed], "the drug lady", [names removed]. I am forgetting so many. If you have a loved one and you are looking at care facilities - Sunrise is your home. Thank you Sunrise for taking such good care of my dear, dear friend. I will never forget.
Just Okay anonymous - Toured community
I looked at Sunrise for my loved one, and I thought that the community was okay. The staff was very nice and helpful, but there just didn't seem to be that many amenities here, and the food wasn't very good. It's an older community, which is fine, but the apartments were a little small, and just didn't seem as nice as we were hoping.
Helpful and Nice Staff anonymous - Loved one of resident/client
My father seems to be doing well here at Sunrise. He is still adjusting with the transition into the community. The community is nice and very clean. The staff has been helpful and kind to us, and is really making the transition easy and helps my father out with everything. There are activities my father has yet to partake in, but I did notice there are good ones. The food is good and he seems to enjoys it. I am still experiencing the community, and so far its good.
Professional staff anonymous - Toured community
We toured and everything was nice, but we are not using them yet. The staff seems to be professional, friendly and helpful.
A good experience anonymous - Loved one of resident/client
The Sunrise of Monterey is a nice community. The only minor issues I have is that It's expensive. I would also prefer if my mom had more access to her supplements and medications when she wants. Overall, it has been a good experience. The facility itself is very clean. The staff is very friendly and nice. The care services are good. They offer a variety of activities for the residents. The value could be better.
They have been very accommodating. anonymous - Loved one of resident/client
It's going very well. They have been very accommodating. Our situation has proven challenging, and they have just been wonderful. The staff are excellent, just wonderful there. It's very clean and very nice. We are very pleased with them.
Rest Easy Now Rae Yuan - Loved one of resident/client
I had visited several Assisted Living facilities on the Peninsula and just could not imagine my Parents living there. Sunrise was the last place on my list and from the moment I stepped in I thought...........now this place is nice! Cheery, clean, upbeat people working there, nice music and plenty of events going on for those who want to join in. There was someone there to show me two available apartments. I loved how clean and brand new they felt. That very day I brought Mom and Paul over and they signed up. We have never looked back. You won't be sorry you've brought someone you care about to live there. Excellent, excellent, excellent!!!
Review of Sunrise Of Monterey William Farrell - Loved one of resident/client
Having a solid head administrator is a key to success. There was a short period where the head administrator was not on top of things. She was replaced very quickly and then everything was great.
I highly recommend Sunrise of Monterey. If fact, I have told my wife that if I ever needed a place, Sunrise is where I would want to be.
They do a very good job. Family Member - Loved one of resident/client
They do a very good job. The staff is very nice, sometimes I feel like the follow through isn't always there. Some of the little details and unique attentiveness can be overlooked, they have offered things that haven't happened. The food would be a four. I think it would be nice if they had some sort of on call masseuse, that would be nice. I wish they had more help with the psychological aspect. There should be some kind of mandatory adjustment counseling to deal with the massive change and the emotional stress that comes along with this kind of move. I think they feel like they got dumped off there, and they don't really address that. None of the communities do it. It would be nice to have someone to talk to that could maybe help them deal with the adjustment, as part of the process.
Consistent Team of Caregivers for Each Resident Happy With Our Choice - Industry reviewer
I did place a client in Sunrise but unfortunately she was only there for a very brief time. She went back home with hospice and has since passed away. I am familiar with the folks over at Sunrise though. I think it's an excellent place. I'm very impressed with their personalized approach to appointing a team of people to work with a resident because then they know the resident very well. So there's a consistency with the team that works with each resident.
Not Responsive AT ALL Anonymous - Loved one of resident/client
My mother used to live there and I didn't like it. They wouldn't return phone calls. They were not responsive. She was constantly getting injured there. It was just too big. The individuals were okay but there's not direct person to contact ever. Sometimes they'd answer their emails and sometimes the wouldn't. The director changed several times - it was a mess. They had a base price that was already high and then they would add on to it. It was a real rip off in my opinion.
Very impressive Customer - Toured community
Sunrise is a very impressive community that was filled with very friendly staff. The food is really good with a good variety. The management has developed a new plan of care which is equally as impressive as the community.
The facility is very nice looking. ... A Place For Mom Customer - Toured community
The facility is very nice looking. A big plus is the fact it is in Monterey. The attractiveness of this community - both the common areas and the units themselves - is a big plus. It didn't seem to me, however, that there was much of an outdoor area that was incorporated into the community itself. The other communities seemed to have more outdoor space that allowed residents to experience a garden.