Sunrise of Claremont

I continue to be very pleased with all of the staff, facilities and programs Sunrise has in caring for my brother. My only concern is that his laundry fairly frequently does not get done weekly as expected. I live 1,200 miles away so do not personally see this, however, have been advised that this is the case. Overall, I continue to rate Sunrise of Claremont EXCELLENT!

Went on a tour a while back; the sales girl was nice but seemed too young and inexperienced. Although the place was very beautiful the price is way too high for what you get. They seem to sell how well cared for the patients are but when I came in there were residents sitting around looking bored, no activities or entertainment was happening.

Good community, not the right fit for my loved one.

Sunrise of Claremont needs a major face lift. They had extremely friendly staff. But the facility looks like what you would think a nursing home would look like. It wasn't clean. And those things were reflected in the cheaper price.

Our family had an in person tour experience and it was okay, nothing really stood out to us in a wow factor. It was a bit pricier then what we were looking for and there is only assisted living and memory care and our loved one wasn't quite ready for either of those.

[name removed] is awesome. She is very professional and doing her best to help us arrange the transfer to her facility. The current facility where our grandmother is are very unhelpful and stalling our transfer. But hopefully with. Stevie’s assistance she will be relocated soon. [name removed] nurse on staff went above my expectations by stopping by with an arrange visit with [name removed] to see grandma and evaluate her.

Sunrise was our second choice, we really liked this facility. The staff members here were warm and friendly but the care was not as personalized which is what we were looking for. If my mom was more ambulatory and did not need the amount of care that she did, it would have been a great fit.

Really the only negative experience we had was their Covid practices were a bit inconsistent. They said there would only be window visits, and the first two visits we had they actually wanted us to go inside the room so they didn't have to move our loved one. On move-in day, they had us going in and out without any extra precautions other than face masks. Then 10 minutes later when we came back they wanted us in full protective gear. That seemed a little odd. Also on move-in day, there was no staff there to guide us - they were busy doing other things. But other than that first day, the staff has been great, very helpful and informative. They really have kept us informed about what's going on with our loved one. They were very responsive to any questions we had.

The people here are so kind and caring. Food is variable. Lived here 7 years and feels like home. Also feels like a nice hotel.

Room is very comfortable. Plenty of room for living. Also with my cat. Food is great, service is great, people who work here are great and helpful. Would recommend this community to anyone needing a place to enjoy living well.

Lovely place to live. I look out my window and see the foothills of Mt. Blady. The staff and team members are committed to helping and keeping residents safe and cared for. They show love and respect.

During the short period of time our loved ones were there, this was the best place they could of been. The community was very clean and very nice. The staff members were exceptional, we could not say enough good thing about the care services and the care givers. The dining service was really nice, and the care takers stayed with the residents while they ate. The food itself was not very good, and it was expensive but for what we got it was well worth it.

This community has given me a new look on life after my husband died in Oct. 2007 they brought me here. My apartment is not large but all I need and pretty. The staff and wait staff fix problems pretty quickly and the food is great. Gets better every week.

Sunrise of Claremont is a very friendly community. My mom thinks the food is really good. From a pricing standpoint they are not the cheapest and not the most expensive, I feel they are a good value. I trust them.

I found that the initial visits and the work of the facilitator were very caring and helpful. However, when it became time for my husband to actually move in (two/three days in advance), I suddenly had two very lengthy meetings that really were not scheduled (supposed to be kind of check in kind of meetings) and was not prepared in advance and I felt rather overwhelmed by these kind of unscheduled vital meetings. One involved going over the very detailed treatment plans and one that was primarily money related and also not scheduled with the subject in advance. Once my husband entered, they did keep in touch, but, of course, the coronavirus situation vastly complicated things. I feel they were conscientious and caring, but since we could not visit (the initial waiting for adjustment period and then the virus), I really felt a little out of touch. Overall I would have appreciated if the two IMPORTANT MEETINGS had been handled differently and in my son's presence as well.

The nursing staff and the food are good, but it is very expensive to live there. The average cost for my mother to live there now is $7,000 per month. Sometimes it’s closer to $8,000 per month. It all depends on her care level. When she doesn’t feel well her care level goes up. My mom has been living at Sunrise of Claremont for ten months and the cost keeps going up. In September I was billed $17, 068.18. I don’t know what those charges are for. She wasn’t even sick in September. I am currently disputing those charges. Those charges only include her rent, meals, and the care services she receives. Anything extra, like incontinent supplies, haircuts, guess meals, tray services to her room, laundry services, etc. are added to your monthly bill. You must also provide your own hygiene and linen supplies. They will provide transportation to some doctor appointments, depending on the scheduling, but a family member has to accompany the resident to the appointment. They will not provide transportation to regular medical appointments like dialysis. There are weekly site seeing outings that are free, but outings to restaurants are added to your monthly bill. They also have exercise classes, bingo, and weekly church activities.

My mother has been living at Sunrise of Claremont for four months and she loves it there. Everything is taken care of for her. It was a hard adjustment, leaving her house, and the staff at Sunset helped with that adjustment. When we did have complaints they were immediately taken care of. From the moment you walk into the Sunset you're greeted with open arms from the staff. The facility is well-maintained and does not look like a nursing facility. It looks more like a small four star hotel. My mother feels very safe there and the care that is provided is excellent. All staff, including administration, CNAs, nursing, social workers, down to the kitchen staff is amazing. [Name removed], [name removed], [name removed], and [name removed] provide exceptional care. If there are any questions or concerns about her care, they were always answered to our satisfaction. I would like to add my gratitude to the staff at Sunset. The new Administrator, [name removed], is involved and especially attentive. She is always glad to help. They take excellent care of my mother and whenever we are there to visit the staff is warm and friendly. After a fall in January we were unable to give her the care she needs. We toured several homes for her. Sunset of Claremont is the next best place to having her at home. My family is reassured knowing that our mother is in a safe and healthy environment. The last thing I'd like to mention is that they really care about their residents. They have decorated holiday events and families are always invited. They have exercise classes and other activities. They have scenic outings, restaurant and shopping trips, and museum visits. Residents do not just sit in their rooms, unless they want to. I highly recommend this retirement home.

This is a great place for seniors. We had such a hard time finding a place for our mother. In my opinion, Sunrise is a good place because it is a smaller living center, so their residents get more attentive care. The employees know all the residents first names, and they get to know their personalities, which allows them to give each resident the personal care they need. The food is good. They have exercise classes, bingo, scenic drive outings, shopping trips, restaurant and museum trips, holiday parties, etc. Residents do not just sit in their rooms all day. If residents do have any problems they do have someone who advocates for them. When I did complain, about a few occurrences, my concerns were taken care of right away. I felt better knowing that they did not just acknowledge and just ignore the problems. They resolved and corrected the problems immediately. I wish I could remove my last review.

The food is good. It takes a long time for someone to respond to the call buttons. Some of the CNAs are not happy with their jobs and it shows. We've had to complain a few times. Now we find that several items were missing from my mom's room, including a purse with money in it. I hope they find out who is doing this. If not, we will be looking for a new place for Mom.

Sunrise is very clean and the employees are very friendly. We had a 9:00 am appointment with [name removed]. However, he was not available and his replacement, [name removed], was late. [Name removed] did a great job showing us all available options and answering all of our questions.