Sunrise of Blue Bell

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

I would tell others that if you can't keep your loved one at home then this would be a good place to take your loved one. [name removed] was great at helping my loved one make calls, otherwise the staff was intermittent at helping my loved one make calls to me.

Our loved one is a very picky eater so they are not to crazy about the food, however we had eaten a couple meals there and we think the food is just fine. The activities are getting better and better and our loved one is really starting to participate which is great. We also think the value for cost is good.

We chose Sunrise of Blue Bell because they needed respite care since their care taker was out of town. The biggest issue they had was with the food is she says there is not a lot variety on the menu to choose from. It is hard because we were not able to go inside the facility due to quarantine.

ratings above

The Sunrise is a good place. The room is good for our loved one. They are allowing brief visits with our loved one as well.

This community was kept clean most of the time, but sometimes it would have a distinct smell that was not good. Most of the staff was great, others were just okay it just depended on who you talked to. Our loved one only needed a few of the care services that were provided. Some activities they had were sing-a-longs, a piano player, arts and crafts. There was something for the residents to do every day. From our understanding the food was okay, it just depended on who you talked to.

Very nice place, clean and well staffed. A bit pricey, but will shop around to other facilities.

Sunrise was a beautiful place and there was a paved walking path. Much of it overlooks a golf course. Mom could transition from Personal care to memory care. The rooms were nice and they have a shared room options. Their costs are very reasonable.

Overall, I'd give Sunrise of Blue Bell a B, maybe a B+. The staff was caring and competent overall. The place also was clean and well-maintained. There were, however, some glitches like Staff not reading emails while out of town and medicines not being administered as a consequence. Although the issue wasn't life-threatening, I had to scramble to get the prescription filled and administered in time for a dentist appointment. There also were billing and accounting problems that didn't get sorted out for a couple months and their online payment system didn't allow for automatic payments up to a certain amount while making other payments manually. Also levels of care were upgraded (with resulting additional charges) without prior consultation. Although this ultimately was corrected, it was annoying and showed inadequate training and/or attention to detail. Communication with the medical personnel who visited the facility routinely was spotty and those people were unfamiliar and unable to comply with our desire to keep our father's medical records in the cloud for shared access by all concerned. Lastly, specific directions for choice of hospital weren't followed, although it is not clear if that was the facility's or the ambulance's fault.

I had a wonderful experience.The building was being renovated. This made me feel that they take pride in keeping their property up. The staff greeted me so warmly. [Name removed] was friendly and professional. It was evident that [name removed] was knowledgeable about the plight of the elderly and their caretakers. I left the building realizing that my aunt would thrive at Sunrise of Blue Bell. I felt a since of relief as a result.