Sun City West Assisted Living & Memory Care

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

I would tell others that the community does a great job at keeping my loved one going. We were eventually able to see our loved one after COVID protocols were lifted. My loved one is thriving in the assisted living unit. I would recommend the community to others, and it is clean. The community works well with hospice. There is bingo, puzzles, and more available as activities for the residents.

No one in front to welcome me except a friend that I knew emptying her mother's apt. Director came with only a notepad. Later brought a menu and pricing with brochure. Didn't seem like as much resident activity. Still seating solo in dining room - choices on menu with chef there for 20+ years. Studio shown was on 3rd floor, seemed smaller than others but had a nice view of mountains, bath bench in shower. They had an activity room and having bingo soon there, also a beauty parlor. They were in process of doing some renovating and painting.

We chose Sun City because it was recommended to us and I felt that this one was the best fit for her. It seems like it is a very nice facility but we have not been able to go inside. We have had no issues at all and the staff seem very friendly and cooperative. They have just started opening up to where we are able to visit outside with appointments only. I would recommend to others looking.

We toured this community and all of their residence were out and about and that concerned me with covid. The atmosphere was not very upbeat and it really didn't fit our needs.

I think they've opened up a little bit since my loved one was here. I feel like we missed out on a lot of the community feel of families being included, since we were there during Covid times, with phone conferences only at first. And then we got to visit in a designated patio space outside, and I was actually able to see her everyday which was nice. The staff was very good. I never had questions I felt went unanswered. I always felt I had their cooperation. My loved one was very happy with her individual room. When we moved to memory care, there were a lot more staff watching. We got to know them and felt they did a great job. They were always looking out for her and making sure she was taken care of. They did a great job of posting photos on Facebook of the residents participating in activities. It looked like our loved one was having a good time. In visiting with her myself, I'd say that was accurate. They were limited in what they could do, but they tried to do internal activities that maintained resident safety.

When we first moved in, we were granted compassionate care visits. We felt very comfortable when we left at the end of the day that our loved one was in the best care. The caregivers we dealt with were very caring, compassionate people. Wonderful people there, I wish I could give them a 10. Overall the room was clean, and they came in to clean once a week They were very accommodating with meals - including blending the food to make it easier to eat.

With my severse sight challenges, [names removed] on our maintenance team are always so willing to help me with anything to make it easier to navigate in my apartment. And they do it with a smile. Also, since chef [name removed] has been allowed more input into the resident menus, I can definitely taste the improvement in the food. We are so lucky to have him!

I have lived here for 2 years and it has been good. My daughter found when I was in the hospital.

The dining room is run very efficiently. The food is medium - very repetitious. The wellness is very good. They have paid a lot of attention to my needs. The transportation is excellent. Housekeeping does a stellar job. The while staff are friendly and helpful.

This is a wonderful home for both of us. Wonderful are and people. Everyone has a smile to help. Couldn't be better - wonderful, friendly.