Summerwood Village Retirement Residence

I have been deceived by [name removed] (Executive Director) of Summerwood after he informed me that I would be updated on my Mom’s health condition and hospital transfers. His original intentions are clearly evident in his communication with me where he previously stated, "I will add your contact info to the communication page (if it’s not already there) and inform the staff to let you know if your mom is transferred to hospital. Currently our mode of contact is a telephone call." [name removed] is now recanting his agreement and will no longer provide me with any important and necessary information pertaining to my Mom’s health and well-being. His incompetence, unaccountability and delinquency is undermining the credibility of Summerwood Retirement. I find this absurd and ridiculous that this facility refuses to provide critical health information to one of their resident's Son.

hi we did a tour and were just so impressed with the facility that we are seriously considering taking a unit for my mother. the receptionist (I want to say her name was [name removed] ?) was so friendly and polite which I have found to be a rare trait in alberta. [name removed] who gave us the tour was just outstanding she showed us the entire place and was able to answer every question we had. loved the way [name removed] interacted with residents during the tour even introducing us to residents to get their feedback, they really seem to like her a lot. we are in the middle of a property sale and once complete summerwood will be our first choice. thank you [name removed] and [name removed] (I hope that was here name lol).

We were less impressed with this location. They did not seem like to know we had an appointment but to their credit, they accommodated us. The home is more supportive than independent which my dad didn’t really care for. The staff were friendly and chatty with the residents who seemed happy in their environment. We noticed that The residents there were less mobile so it’s well suited for accessibility sensitive people. The suits are quite small and fully carpeted which my Dad did not like. They did have an intercom unit that you could check daily activities like you have on cruise ships which was kind of neat. There is a fee to add yourself to the waiting list so because this wasn’t what dad was looking for, he did not add himself to the list.

I really enjoyed the tour. I would really consider this place. Pricing is a little high but will not write it off. Depends on my sale of my property, Excellent staff, seems like lots of activities for the residents. Covers a lot for care of the resident.

Nice facility and services. Leasing manager was cold, disconnected and did not interact with residents.

Very similar to the Rutherford in looks, little more expensive. Location was too remote.