Serenity House Assisted Living Portland Drive

Pleasantly surprised by this facility, the staff, the size, the family-like atmosphere. For the right individual who does well in a smaller setting, this could be a perfect fit. The cost is lower than the larger facilities, the care likely more direct and probably a better setting for those with dementia, who would see the same faces every day.

It has been an extremely fabulous experience. I feel like a lot of weight is lifted from my shoulders because I know my mom is in good care. It's just a really good place. I had a bad experience with her last place and Serenity House is nothing like that. I have a lot of peace of mind and I'm glad she is there.

They did a fine job while we were there. There were no concerns over the staff or the cleanliness or anything else. We had hospice there, and our stay wasn't very long, but the community was fine, we didn't have any issues.

My 100-year-old mother has lived in the Serenity House on Portland Drive for almost a year. She receives individualized attention to all aspects of her life. For example, her medications are regularly and accurately dispensed according to her doctor's orders, her nutritional needs are met appetizingly and there are friendly and compassionate people with whom to socialize. Her personal needs are met with warmth, care and tenderness. Her bedding is changed and laundry is washed at regular intervals or when there is a need. There are regular in and out-of-house activities that are fun and lively. The 24-hour on-scene house managers are qualified to quickly evaluate urgent medical situations and determine the best way to address them. And they have the same care, patience and concern for all the residents. The managers are like family. There is open communication with them and, if there is one, every question is answered satisfactorily. The house is clean and welcoming. There is no better place for my mother.

I will write this review but do not want my name attached. First of all, my mother is 95 years old and has many serious issues so she requires a lot of extra attention. She is at the Serenity House located at 5286 W Portland Dr., Littleton, Co. I am not familiar with any of the other locations. She is heavily medicated so does not participate in any of the activities the caregivers plan for the residents. The monthly rent is $4,200 which I think is too high. There are seven or eight residents at this location. The bathroom situation is less than ideal -- I understand there are three bathrooms but only two are functional. (This is what my mother has told me, I do not know first-hand.) The third bathroom does not work but I don't know the reason. The bathroom my mother uses is only for the women and often times my mother has to wait to get into it -- especially in the evening when she is getting ready for bed -- she often messes herself because she could not wait for the person(s) in there to finish. The caregivers have a heavy accent (Asian) and hard for my mother to understand what they say to her. Visa versa -- they often do not understand her; so a lot of time she goes without their help. The caregivers are very good to her but will only do extra care for her from doctor's orders, i.e., help her with support stockings and getting dressed. They also prepare Asian food, which is good food, but my mother isn't used to the vegetables and spices they use. They do the best they can on the budget allowed for food. Since my mother is heavily medicated she sleeps during the day and often complains about the noise in the rest of the house. I do not think it is excessive, but the noise often keeps her awake during the day. That is all I have to say for now. Thank you.