Seagrass Village of Panama City Beach Memory Care

Seagrass Village provides good care, they try and engage residents in activities. for those with mobility and a willingness to participate, the activities would be a plus. this community is kept very clean with nicely sized and good looking rooms. i would like to see an increase in staffing, as to increase the amount of attendants who are with my loved one at a time.

Home Sweet Home ??????

Observations included neglect and verbal abuse. Neglect from nursing assistant staff, observed through responses to residents that indicate indifference. Eating utensils were unavailable for residents to utilize during meals, when a resident requested a utensil they were told that "We don't have any", Napkins were often unavailable during meals, when a resident would request a napkin they were simply told "We don't have any". Delayed or no response to resident requests. There are residents living here who would benefit from assistance with meals, that was not offered. I was once taught that Staff perform in a manner that reflect how they are valued. Nsg was observed to shout at residents in an aggressive manner in response to resident behaviors (due to dementia). Perhaps these nurses are overworked, management should be monitoring. There are some residents that would benefit from Skilled Nursing, as they were no longer appropriate for an Assistant Living Facility.

There is a lot of change and turnover going on with all of the staff members/management, they are short staffed.

When putting my clients wife into seagrass it was the best thing we've ever done. At first it started off great a lot of care but then it went downhill after that. [name removed] uses the bathroom by herself but the many many times that I've been out to the facility she has been pure wet and it's sad that I have to be the one to tell them to go change her. I believe a urinary tract infection had triggered another stroke and unfortunately we had to place her into the hospital and died 10 days later. I believe with a lot more care than just leaving her in the bed all day long and checking on her they could have done more for this family

Be Careful! Do Your Homework! Check it Out Thoroughly! The community wasn't able to provide the care that my loved one needed. The staff didn't inform me of my loved one not eating or them falling. We weren't able to get my loved one back to eating after my loved one stopped eating. Hospice was the only one that informed me of this. The community was beautiful. The sales person was wonderful. The activities director seemed to be more than willing to be part of the connection between the family and our family member. She didn't know about the care of my loved one. I was initially told that the nurse would be calling and they never did.

We chose Seagrass Village because of the value for the money as well as the location. They also took her in during covid. The staff members here have been a little slow with communication, their emails were going to our junk mail so it was a while until we had a lot of communication from them. Right now they are going through transition, they have had quite a bit of turnover with management and staffing. It has been difficult not being able to go inside the facility, but I think it is fairly nice place and the nurses have been helpful and friendly.