Savannah Court of Lake Wales

Our mother needed assistance in daily living so we decided to check out SC giving up her home of 20 plus yrs wasn't an easy decision. The facility person for lack of a better word she wasn't the administrator but took care of admitting was so kind and friendly and reassuring that our mother would never have to worry about leaving this would be her forever home , mother was feeling very unsure and insecure having to leave her home . I was trying so hard to make this transition as perfect as possible . Mom moved in and was actually adjusting and starting to get comfortable, Long story short after only 3 months something changed ! The administration said she'd have to move out to another facility farther away or share a room , my mother had never shared a room in her adult life and the sister facility I'd heard wasn't so nice . This was not what we'd agreed plus the cost was shooting up by 600 a month they suggested we pay or have a church pay !!!! No way could we pay this ! I was so upset my mother was distraught along with her physical illnesses just seem to compound it all !!! I was livid ! Who wouldn't have been. That's not all !!!! I get a call from my sister that this [Removed] had called and said all was good mom could stay at the rate we first agreed !!! They'd worked it out !!! So I paid the next months rent !!! Well just a few days later I received a letter saying no go !!!!( they wanted the rent ) I had to find another assisted living i did in Winterhaven, it was nice and the closest they were great However my mother never was comfortable she always had it in her mind she'd be asked to move at any given moment. It breaks my heart to look back on this ordeal !!!! I recieved an apology via fb messenger stating she knew SC was wrong in how they treated our mothers situation but she had to do what they said to do . I've never once received a letter from corporate. The day after I had words with the administrator I go in the office and they are all in shredding papers ! What was done to my mother was horrible and every time I see an article on how wonderful they are I cringe !!!!!!! And it takes me back !!!!! Had they been honest from the start things would have been different. This [Removed] person happened to have a mutual friend that stops by my sisters home , she tells my sister if you knew who I was you'd not let me in your house my sister wasn't familiar with her in person so she blew it off . I'll end this review with if I could do this all over again I'd never have darted in your doors and allowed my sweet mother to be put through that ordeal! I don't have mother anymore so all I can hope is this will help someone else who's trying to find assisted living they can count on ! This is all true not one untrue statement! What a nightmare!!!!

I want to thank each and every one of you for everything that you did for my mother, Hester Modlin, while she was there. She felt happy to be a resident there while she was well, and insisted that she return there when they placed her in hospice care. During the time of her residency there, she assure me that she had made the right decision with her move to Savannah Court. I was impressed with the level of care and attentiveness given by the staff. Accommodations and adjustments were made by supervisory level employees that displayed a genuine concern for my Mom's welfare, rather than focusing solely of the bottom line profit margin. With care like this, Savannah Court will always have an outstanding reputation with people eager to become residents there. The frontline staff that cares for each resident always performed with professionalism and care. Not only did they help my Mom, but they made it a point to include me, by keeping me informed as to mom's status as she slipped away from us. They were in her room on a regular basis, without being summoned. It seems as though every staff member would make it a point to touch my shoulder, give me a comforting smile, or even a hug, when they would come by. This sort of thing comes from the core of the person and not a corporate directive. It is a sincere measure of empathy for what the resident's family is going through. It is my desire to express to the staff of savannah Court my appreciation and respect. You must realize that there are many of us that know you do whatwhat you do because it is calling. You might not become "rich and famous", but you are promised to be remembered. Thank each and every one of you, including maintenance, kitchen staff, and volunteers. With sincerity, love, and best wishes

My uncle has been in Savannah Court since May of 2013. We have found the staff to be very caring and helpful and we visit often. The facility is clean and never has "that smell." My uncle does not take advantage of all of the activities, but they are available if he so chooses, so that explains our 3.5 star on the activities. This facility is a pleasant homey, pleasant environment.