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435 S Mesa Hills Dr, El Paso, TX 79912
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Margaret Rood
-
Resident/client
5.0
Review of Royal Estates of El Paso
This senior facility - apt proves fine care. I have been here 20 years. All the help and support they provide is sincerely appreciated. The 24-hour security and availability is so welcomed.
About the facility Royal Estates of El Paso
Royal Estates of El Paso is a pet-friendly senior living community with beautiful mountain views. The community is located in El Paso, Texas, and is within driving distance of a veterans hospital and a general hospital.
Whether residents are in need of independent living or assisted living, Royal Estates of El Paso offers quality care and living accommodations for both. Residents receive individualized care and supervision provided by round-the-clock caregivers and are overseen by a licensed nurse. Additionally, residents have access to physical therapy and home health visits. Caregivers in assisted living also help seniors coordinate medical appointments. Care at Royal Estates of El Paso is provided while seniors reside in a spacious studio, one-bedroom, or two-bedroom apartment. All living accommodations include emergency response systems, as well as convenient services like cleaning and laundry.
In addition to convenience, the community offers on-site amenities and a fully-scheduled activity calendar. Featured in the community is a restaurant-style dining area, where seniors can socialize during chef-prepared meals. Seniors can also bond during various pastimes, including Wii games, puzzles, exercises, trivia hours, religious services, and more.
Maintain a level of independence while receiving quality care in the stimulating environment of Royal Estates of El Paso.
State licensing information
To...
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Senior living options offered
Assisted Living
Independent Living
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Amenities at Royal Estates of El Paso
Healthcare Services
- Medication Management
- Staffing & Ancillary Services
- Incontinence Care
- Diabetic Care
- Memory Care
- Non-Ambulatory Care
Meals & Dining
- No Sugar
- Low / No Sodium
- Guest Meals
- Meals Provided
- Gluten-free
- Restaurant Style Dining
- Room Service
- Professional Chef
Room Amenities
- Ground Floor Units
- Kitchenette
- Air Conditioned
- Wi-Fi/high-speed internet
- Wheelchair Accessible Showers
- Full kitchen
Community Amenities
On-site dining options
- Private Dining Room
- Bar or Pub
Transportation & parking
- Resident Parking Available
- Uncovered Parking
- Transportation at Cost
- Property Convenient to Public Transit
- Complimentary Transportation
Pets
- Cats Allowed
- Dogs Allowed
- Pet Care Available
- Weight Limit (lbs)
Common areas
- Library
- Barber Shop
- Indoor Atrium
- TV Lounge
- Computer or Media Center
- Beauty Salon
- Outdoor Common Areas
- Outside Patio
- Indoor Common Areas
Recreational areas
- Piano or Organ
- Fitness Center
- Movie or Theater Room
- Game Room
- Arts and Crafts Center
Services
- Housekeeping
- Laundry Service / Drycleaning
- Beautician
- Grocery Shopping and Errands
Languages spoken
- Spanish
- English
Activities
- BBQs or Picnics
- Devotional Activities On-Site
- Bible Study Group
- Cards / Pinochle Club
- Live Well Programs
- Stretching Classes
- Catholic Services
- Trivia Games
- Day Trips and Outings
- Protestant Services
- Activities On-site
- Bridge Club
- Intergenerational Programs
- Brain fitness / Dakim
- Art Classes
- Activities Off-site
- Educational Speakers / Life Long Learning
- Dances
- Cooking Classes
- Choir / Singing Club
- Walking Club
- Wii Bowling
- Live Dance or Theater Performances
- Community Service Programs
- Christian Services
- Birthday Parties
- Wine Tasting
- Book Club
- Live Musical Performances
- Devotional Activities Offsite
- Happy Hour
- Other Religious Services
- Visiting Chaplain or Priest
- Holiday Parties
Compare
Royal Estates of El Paso
435 S Mesa Hills Dr, El Paso, TX 79912
GoodLife Senior Living El Paso
10400 Railroad, El Paso, TX 79924
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1.5
Review score
20 reviews
1.5
Review score
20 reviews
5 star
40%
4 star
20%
3 star
15%
2 star
5%
1 star
20%
9.8
Review score
36 reviews
9.8
Review score
36 reviews
5 star
80%
4 star
14%
3 star
6%
2 star
0%
1 star
0%
9.5
Review score
65 reviews
9.5
Review score
65 reviews
5 star
93%
4 star
5%
3 star
2%
2 star
0%
1 star
0%
7.7
Review score
7 reviews
7.7
Review score
7 reviews
5 star
72%
4 star
14%
3 star
0%
2 star
0%
1 star
14%
Studio
--Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
--2 bedrooms
--2 bedrooms
--2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Reviews
for Royal Estates of El Paso
Write a review
A Place for Mom has scored Royal Estates of El Paso with 1.5 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Royal Estates of El Paso has 20 reviews with an average "overall experience" of 3.4 out of 5.
Overall Rating
3.4
Cleanliness
3.5
Friendliness
3.7
Care Services
3.4
Staff
1.5
Meals & Dining
2.0
Activities
3.5
Value for Cost
3.4
A Place for Mom has scored Royal Estates of El Paso with 1.5 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Royal Estates of El Paso has 20 reviews with an average "overall experience" of 3.4 out of 5.
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1-20 of 20 reviews
Anonymous - Family/friend
Assisted Living
November 27, 2023
Do not place your loved one at Royal Estates of El Paso
I do NOT recommend placing your loved one at Royal Estates of El Paso! I removed my mother due to: they lost her medications, have lost multiple clothing items, have ignored assisting her with bowel and urine training, have left her unattended in the bathroom for prolonged periods of time, have ignored a doctors order when ensuring a specific diet, they have ignored emails, text messages and have not returned calls, when asked repeatedly to call back, failed to get her to scheduled appointments away from the facility on time, failed to communicate with her Medical Power of Attorney, about countless issues as it relates to her care, her hygiene, her diet, her medications and her wellbeing. This facility lacks leadership, staff members are unmotivated, refuse to provide the care that both the facility and the family has paid for, and quite frankly don't care about their residents. Pure unadulterated negligence! It's being managed by executive staff members from Florida. Really?
G S - Family/friend
Assisted Living
July 29, 2023
Do not recommend this place
Please do not put your loved one(s) in this place if they need assistance. They do not care about the residents, the med techs are not properly trained, and the head nurse is terrible! Independent living might be ok but if you need assisted living this is not the place for you.
Anonymous - Family/friend
Assisted Living
June 8, 2022
Don't Put Your Loved One in Royal Estates
I would hesitate to recommend Royal Estates of El Paso. I don't believe they provided the care to necessary for my loved one. I don't think they had enough staff to provide the care either. They painted a pretty picture during the tour, and made promises that didn't come true.
The nurse of staff was very kind and caring; however, she stated that there was a scheduling mix up and it would be looked at. However, it was never truly address to fix the issue at hand with the care.
Response from Royal Estates of El Paso
June 9, 2022
We are sorry to hear about your experience at our community. We pride ourselves on providing the best possible care and services to our residents. We invite you to reach out and speak to the Executive Director of the community about your concerns. Thank you again for being a valuable member of the Royal Estates family.
anonymous - Toured community
Independent Living
October 14, 2021
Tour of Royal Estates
We did a virtual tour with Royal Estates and it was a good tour, but the location was too far for my dad. He still drives and did not feel comfortable with that area or having to drive that far.
Shelley Anderson - Resident/client
Independent Living
November 5, 2020
Review of Royal Estates of El Paso
Very happy here. Important thing — very safe and secure.
Response from Royal Estates of El Paso
May 14, 2021
Thank you for taking the time to provide feedback for our community. We are so glad to hear you are enjoying the experience at Royal Estates of El Paso
Isabel V. Champion - Resident/client
Independent Living
November 5, 2020
Review of Royal Estates of El Paso
Meets all my needs. Employees are all friendly and helpful.
Margaret Rood - Resident/client
Independent Living
November 5, 2020
Review of Royal Estates of El Paso
This senior facility - apt proves fine care. I have been here 20 years. All the help and support they provide is sincerely appreciated. The 24-hour security and availability is so welcomed.
Robbie Rosie - Family/friend
Independent Living
November 5, 2020
Review of Royal Estates of El Paso
Overall I think [name removed] has done a great job of trying to keep residents safe and healthy. We are not always happy with the decisions, but he tries to be firm and fair. Food is sometimes not the best. I think if he reopens the dining room everyone will be much happier. This is one of my biggest complaints.
Isidro Garcia - Resident/client
Independent Living
November 5, 2020
Review of Royal Estates of El Paso
Pretty good. Everybody is helpful. Responds to any problem I might have and quickly. [name removed] from activities is great!
Leo A. Duran, SR. - Family/friend
Independent Living
November 5, 2020
Review of Royal Estates of El Paso
The staff and management are the greatest asset that makes this community just outstanding.
anonymous - Toured community
Independent Living
May 3, 2017
Needs some improvements!
Since my loved one moved in, he has mentioned a couple of things that have been concerning him. He has complained about the meals and the food service. I have also heard other residents complain about it and publish it in their little newsletter they have there. The place is quite nice, I like it so far but my loved one is not generally a happy person.
Response from Royal Estates of El Paso
June 6, 2017
We appreciate your feedback, and were sorry to hear that your loved one's time at Royal Estates has not been a five-star experience. We practice an open-door policy, and would love to hear any additional thoughts or comments you may have. Please feel free to reach out to our Executive Director at our community phone number. Thanks!
Naomi S - Family/friend
Independent Living
August 4, 2016
Very pleased
My mother has been part of the Royal Estates community for nearly 2 months. Her transition has been difficult at times because she has missed her home of 50 years. Yet, my siblings and I, have been very pleased with her life at Royal Estates. She too, is thankful for a good new home. She is safe, well cared for, and is surrounded by kind people.
The staff at RE has been exceptional and worked hard to make my mothers transition and stay a positive experience.
We appreciate the nice accommodations, the good meals, plentiful activities, and the attentive staff. I only wish we had found this place earlier.
anonymous - Family/friend
Independent Living
May 26, 2016
I am extremely happy with the staff at Royal Estates!!!
I wish I could move into Royal Estates of El Paso. My uncle is settling in very well. He is not very social so it may take a while for him to be involved more in the community. I am not sure about the activities they offer as I am not there very often. I have tried the food and it was wonderful. The community is nice and I would recommend this community.
anonymous - Family/friend
Independent Living
December 9, 2015
Staff not well trained
The staff here is okay and they are friendly, but they are not very well trained and they are not attentive enough to the residents here. The food is just okay, and the maintenance crew just does not do a good enough job of keeping the place clean.
Response from Royal Estates of El Paso
December 23, 2015
At Royal Estates of El Paso and Senior Lifestyle Corporation, we always strive to providethe best service for our residents and guest. And unfortunately on this occasion, we did not exceed your basic expectations asked of us. I can only image the disappointment that you must have felt with our staff when your needs were not attended to properly. I completely understand your concerns and would feel the exact way if I was in your shoes. I am sorry that we did not meet your expectations and will address all your concerns with our employees and management team. We will be providing additional training to ensure that we provide exceptional service in our community for all our residents and guest. I am available to discuss your concerns and ask you to give me the opportunity to meet with you, feel free to contact me at [removed] or via email at [removed].
anonymous - Resident/client
Independent Living
September 23, 2015
Disappointment
My Doctor told me he didn't want me here. Now I know why. The food is not diabetic friendly, or low salt, although they said " it would be when I moved In." The maintenance is shoddy work at best. That is considering if you can get someone to come to your apt. If you have medicine or a ups package delivered to the desk, they forget to give it to you, or even tell you about it. The staff for the most part are rude and not helpful. There are very few activities. In all this is not a place I would recommend.
Response from Royal Estates of El Paso
October 8, 2015
Thank you for taking the time to review our community. I am truly sorry that your experience living at Royal Estates Of El Paso has not been a pleasant one. Our community does offer a variety of menu choices apart from our two main choices. In an effort to improve on the variety of dietary and low salt meal choices I will be requesting the assistance from our Regional Director of Dining Services. I would love to speak with you further about this. Please free to visit us or contact me directly.
Anita Luna
Executive Director
anonymous - Resident/client
Independent Living
April 14, 2015
The food here is tasteless and not a balanced meal. They serve mixed vegetables everyday which is mostly carrots. Not diabetic friendly, even though they have sugarless desserts. Maintenance is horrible. When you can get somebody to fix something, it is done in a haphazard manner.
anonymous - Toured community
Independent Living
April 2, 2015
We did not like it from the minute we walked in.
This was not a place for our loved one, since we did not like it from the minute we walked in. It seemed that there were too many people there at the time of the visit. I didn't like that and it gave us a bad feeling when we walked in. The public restroom was not kept up and it was dirty. The staff were good with the residents. The repairs done in the community, in the bathroom of the room we were showed as a model, looked like they were done by an unskilled and untrained person. I'm not sure if they were trying to save money or what, but it's not something to do in a show room, where folks are making decisions on placement. There seemed to be a lot of activity going on and great interaction with the residents.
anonymous - Resident/client
Independent Living
December 16, 2014
friendly place, need more activities
They really need to have more activities at Royal Estates of El Paso. They do not have too many. That is the main thing that I would like to see them improve on. It is a pretty nice facility and the people there are friendly though.
Jeffry Chavez - Family/friend
Independent Living
March 17, 2014
Excellent Leadership and Staff
Royal Estates takes the lead over other facilities due to it's on site leadership and the staff. Every individual we have met, or watched relate to the residents, truly appears to enjoy their work and wants to work there. They strive to be courtious and responsive.
The facility is very clean and well taken care of. We are very comfortable with choosing Royal Estates for our mother.
Anonymous - Family/friend
Independent Living
January 30, 2014
No complaints
Truly fabulous staff members! Great food served in lovely dining areas. Sparkling, clean facility. Entire place is very, very positive and upbeat. I have no complaints. Both my mother-in-law and father-in-law are living at Royal Estates in a well laid out apartment.
Viewing 1-20 out of 20 reviews
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Frequently Asked Questions about Royal Estates of El Paso
Royal Estates of El Paso offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Royal Estates of El Paso 1.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (915) 833-3332 to reach a resident at Royal Estates of El Paso.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
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If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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