1-17 of 17 reviews
Tour of Royal Estates
anonymous - Toured community
We did a virtual tour with Royal Estates and it was a good tour, but the location was too far for my dad. He still drives and did not feel comfortable with that area or having to drive that far.
Review of Royal Estates of El Paso Shelley Anderson - Resident/client
Very happy here. Important thing — very safe and secure.
Response from Royal Estates of El PasoMay 14, 2021
Thank you for taking the time to provide feedback for our community. We are so glad to hear you are enjoying the experience at Royal Estates of El Paso
Review of Royal Estates of El Paso Isabel V. Champion - Resident/client
Meets all my needs. Employees are all friendly and helpful.
Review of Royal Estates of El Paso Margaret Rood - Resident/client
This senior facility - apt proves fine care. I have been here 20 years. All the help and support they provide is sincerely appreciated. The 24-hour security and availability is so welcomed.
Review of Royal Estates of El Paso Robbie Rosie - Loved one of resident/client
Overall I think [name removed] has done a great job of trying to keep residents safe and healthy. We are not always happy with the decisions, but he tries to be firm and fair. Food is sometimes not the best. I think if he reopens the dining room everyone will be much happier. This is one of my biggest complaints.
Review of Royal Estates of El Paso Isidro Garcia - Resident/client
Pretty good. Everybody is helpful. Responds to any problem I might have and quickly. [name removed] from activities is great!
Review of Royal Estates of El Paso Leo A. Duran, SR. - Loved one of resident/client
The staff and management are the greatest asset that makes this community just outstanding.
Needs some improvements! anonymous - Toured community
Since my loved one moved in, he has mentioned a couple of things that have been concerning him. He has complained about the meals and the food service. I have also heard other residents complain about it and publish it in their little newsletter they have there. The place is quite nice, I like it so far but my loved one is not generally a happy person.
Response from Royal Estates of El PasoJune 6, 2017
We appreciate your feedback, and were sorry to hear that your loved one's time at Royal Estates has not been a five-star experience. We practice an open-door policy, and would love to hear any additional thoughts or comments you may have. Please feel free to reach out to our Executive Director at our community phone number. Thanks!
Very pleased Naomi S - Loved one of resident/client
My mother has been part of the Royal Estates community for nearly 2 months. Her transition has been difficult at times because she has missed her home of 50 years. Yet, my siblings and I, have been very pleased with her life at Royal Estates. She too, is thankful for a good new home. She is safe, well cared for, and is surrounded by kind people.
The staff at RE has been exceptional and worked hard to make my mothers transition and stay a positive experience.
We appreciate the nice accommodations, the good meals, plentiful activities, and the attentive staff. I only wish we had found this place earlier.
I am extremely happy with the staff at Royal Estates!!! anonymous - Loved one of resident/client
I wish I could move into Royal Estates of El Paso. My uncle is settling in very well. He is not very social so it may take a while for him to be involved more in the community. I am not sure about the activities they offer as I am not there very often. I have tried the food and it was wonderful. The community is nice and I would recommend this community.
Staff not well trained anonymous - Loved one of resident/client
The staff here is okay and they are friendly, but they are not very well trained and they are not attentive enough to the residents here. The food is just okay, and the maintenance crew just does not do a good enough job of keeping the place clean.
Response from Royal Estates of El PasoDecember 23, 2015
At Royal Estates of El Paso and Senior Lifestyle Corporation, we always strive to providethe best service for our residents and guest. And unfortunately on this occasion, we did not exceed your basic expectations asked of us. I can only image the disappointment that you must have felt with our staff when your needs were not attended to properly. I completely understand your concerns and would feel the exact way if I was in your shoes. I am sorry that we did not meet your expectations and will address all your concerns with our employees and management team. We will be providing additional training to ensure that we provide exceptional service in our community for all our residents and guest. I am available to discuss your concerns and ask you to give me the opportunity to meet with you, feel free to contact me at [removed] or via email at [removed].
anonymous - Resident/client
My Doctor told me he didn't want me here. Now I know why. The food is not diabetic friendly, or low salt, although they said " it would be when I moved In." The maintenance is shoddy work at best. That is considering if you can get someone to come to your apt. If you have medicine or a ups package delivered to the desk, they forget to give it to you, or even tell you about it. The staff for the most part are rude and not helpful. There are very few activities. In all this is not a place I would recommend.
Response from Royal Estates of El PasoOctober 8, 2015
Thank you for taking the time to review our community. I am truly sorry that your experience living at Royal Estates Of El Paso has not been a pleasant one. Our community does offer a variety of menu choices apart from our two main choices. In an effort to improve on the variety of dietary and low salt meal choices I will be requesting the assistance from our Regional Director of Dining Services. I would love to speak with you further about this. Please free to visit us or contact me directly.
anonymous - Resident/client
The food here is tasteless and not a balanced meal. They serve mixed vegetables everyday which is mostly carrots. Not diabetic friendly, even though they have sugarless desserts. Maintenance is horrible. When you can get somebody to fix something, it is done in a haphazard manner.
We did not like it from the minute we walked in. anonymous - Toured community
This was not a place for our loved one, since we did not like it from the minute we walked in. It seemed that there were too many people there at the time of the visit. I didn't like that and it gave us a bad feeling when we walked in. The public restroom was not kept up and it was dirty. The staff were good with the residents. The repairs done in the community, in the bathroom of the room we were showed as a model, looked like they were done by an unskilled and untrained person. I'm not sure if they were trying to save money or what, but it's not something to do in a show room, where folks are making decisions on placement. There seemed to be a lot of activity going on and great interaction with the residents.
friendly place, need more activities anonymous - Resident/client
They really need to have more activities at Royal Estates of El Paso. They do not have too many. That is the main thing that I would like to see them improve on. It is a pretty nice facility and the people there are friendly though.
Excellent Leadership and Staff Jeffry Chavez - Loved one of resident/client
Royal Estates takes the lead over other facilities due to it's on site leadership and the staff. Every individual we have met, or watched relate to the residents, truly appears to enjoy their work and wants to work there. They strive to be courtious and responsive.
The facility is very clean and well taken care of. We are very comfortable with choosing Royal Estates for our mother.
No complaints Anonymous - Loved one of resident/client
Truly fabulous staff members! Great food served in lovely dining areas. Sparkling, clean facility. Entire place is very, very positive and upbeat. I have no complaints. Both my mother-in-law and father-in-law are living at Royal Estates in a well laid out apartment.