Regency Grand of West Covina

We are happy with the facility and staff. Very nice environment. Food needs improvement. Served cold Does not appear to be freshly served if you are not first at table. Elevators go down periodically. Many organized activities , throughout the day on site as well as community excursions around the area. Shopping, banking , restaurant trips etc. Overall I would recommend this facility. Meals are a big downside.

We picked this community, because of the staff, the room was really nice, they were willing to work with us, and made sure things was taken care of. They are working on improving the food. They are good with communicating and responding. I would recommend to other families.

My loved one likes the food. We picked this community because, of the close location from my house, and it was recommended to us.

In memory care and what I've seen on the outside of the community, someone has taken some great thought about bringing nature indoors. They have a pleasant environment for the residents, and successfully keeping staff happy here. The community is helping with dressing and undressing, hygiene assistance, and more. There are meals and entertainment provided to the residents. The residents will also receive snacks along with meals. They even provide a refrigerator for the residents to pull snacks from. The staff is long term and this tells me that they are happy, well paid for, and more. It appears they have a good work culture. The staff are friendly. Some of the activities they have are puzzles, games, a locked courtyard with seating for residents to use, and more for the residents to choose from. The bedrooms are locked and the residents are not allowed to be unsupervised in their room. They have to be in a group with other residents socializing. The staff to resident ratio is roughly 1 staff member per 7 residents. This allows proper cleaning of doorknobs and more due to the pandemic. There is a resident's dog allowed in the community, and birds in birdcages to allow beautiful sounds of nature for the residents to hear. There are murals on the walls, and helps the resident navigate the hallways. This is so thoughtful and bright. This is a very secure area for the residents.

Regency Grand is a great option for your relative. My dad chose the community because he wanted to stay in West Covina area and this community was near his home. The food was great. The communication was good. However, he isn't living there anymore.

Grand is right. The complex is huge. Lots of things to see and do, but it is way above my budget... still looking

My mom entered the Memory Care unit in July 2019. The facility is nice, the staff is very attentive. My mom loves the access to the outdoor patio and the resident cat that walks around. There is also a bird cage in the hall that brings my mom joy. It was a very difficult decision to place my mom once we came to terms with her inability to live at home.... we looked at many places but knew immediately that the Regency felt the best for her. The location works well for family to visit my mom. ?? PS- I gave 4 stars for care because my moms glasses have gone missing but they were found in a few days.

Love it. Very clean and nice.

great place,from top to bottom. I hope that I am fortunate enough to get my father a place there

We loved this place and have decided this is the one.

I had a really nice tour of this community and thought the staff did a great job at providing my loved one with lots of great information. We did not feel rushed or pressured which I was really thankful for. They had a nice floor plan that was easy for us to navigate through with lots of great amenities. Overall we have no complaints and would defiantly recommend this place

Very nice good size rooms on a very busy street and they charge for parking. Dog pee in front of elevator and air/heater looked old and it could be loud

This community was really pretty and very clean. I was taken on the tour and the person that took me answered all my questions and was very helpful. This just was not the place for me. I would recommend it though.

I noticed during our tour of this community I noticed how well maintained and clean the staff have kept it. The bedrooms they had to offer had a lot of space and offered great amenities to there residents. The only thing I did not care for is they wanted to place my dad into the memory care unit and I did not feel that was the right fit for him.

Very nice! I like it because they have private shower in the resident's room, unlike the other facilities that I have visited which has them in the hallway. They do not have opening!

Very nice living area. Concerns over additional costs for care mom may need. Need place that provides more one-on-one care.

This is a fine community with a great staff. My father is doing well here. We do an extra care giver for him, because we are hoping an apartment on the memory care side opens up soon. It is a nice and clean facility, they do a good job with keeping everything nice and clean. I'am pleased with everything they have done for us.

My mother really likes this community and she seems to have adjusted very well to it. The place is wonderful, everything is nice and clean. The staff is great they are very helpful and sweet. We are very pleased with everything they have done for us. My mother is happy and comfortable at this community.

I am really pleased with everything this community has done for us. They are caring for my mother very well here. The staff has been nothing but helpful and kind to us. This community is really a nice one, it looks amazing and very clean. The food at this community is excellent. There is always something for her do, they offer many activities here. It has been a great experience and we are very pleased.

This facility was exactly where I would love to live. It is spacious. It is the newest facility in West Covina I believe. It is well lit. The common areas are well kept and spacious. There was a children choir from a local school preforming for the residents. All the residents were dressed and appeared happy. Since it was the end of the month they did not have an activity flyer available but I will be sent one. I enjoyed the visit very much and Leah was able to answer all my questions easily. Additional there is a respite period also available on a daily charge if one has no one to care for them immediately after a hospital stay since there is access to medical help 24/7.