Pruneridge Residential Care Home

Brought mom here in Jan. 2020, took her out 5 weeks later. My mom is recovering from a stroke, need 5-10mins of stretching of her paralyzed side 2x a day, as well regular PT / OT. Was promised by the director and caregivers that the regular caregivers could do the 2x a day 5-10 min. stretches and hired another caregiver from the same company to do 1 hr exercises the days I couldn’t do so. Mom doesn’t speak much, but her memory is good and she let me know that none of the staff were helping her w/ either the 5min stretches, exercises and often even forgot to take out her dentures, brush her teeth or place her C-Pap machine on. Residents are taken to their bed as early as 5:30pm, staying in bed 14-16 hours at a time. Only meaningful activity is the ocasional Bingo game during the day, otherwise, all sitting in front of the TV for hours, zero conversation and often w/ out even water at their side. I was there often, and should have found mom a better alternative immediately when the second day there staff had given mom medication that was not hers. Once she tried getting out of bed and fell because she was so tired of calling out for help at night and not being attended to. The male staff even gave my mom the middle finger after she complained that she didn’t want him around when going to the bathroom. I spoke to the director on several occasions who assured me she would speak w/ staff, but nothing changed. She continues to defend and make excuses for her staff, when really she should be protecting her residents who are truly the ones who need advocacy and protection.

I like the facility. The people there seem caring.