Pioneer Valley Lodge

My mother is enjoying her time here in this community. It is working out well, and we pleased. I do feel she is safe, and in good hands. The staff is good, and they are taking good care of her, and her needs. This is a community I would recommend to my family, and friends. It is working out well for us.

We could not have chosen a better place! He loves the well-balanced meals, plenty of vegetables. It's a very clean community. The staff is always available and friendly. There are numerous activities. They recently had a live orchestra, it was really entertaining. I feel he is safe and secure, plenty of staff in the day time, life alert for nighttime. The facility is locked at night. It really has a homey feel, you can decorate with your own things for a comfy touch, There are plenty of couches in the lobby to sit and visit. His room is on the ground floor for easy access.

THIS COMPANY [Removed] AND DOES NOT STAND BY WHAT THEY SAY. My mother was promised a guarantee of a "price lock" for life as an enticement to sign a rental contract at Pioneer Valley Lodge. Based on the rate lock promise, she signed the rental contract and was told that the "rate lock" would be handled later. She asked repeatedly to get the rate lock secured (it is a separate contract from a rental contract), but the company put her off, saying they would do it soon. In good faith, she gave up her condo and sold and gave away most of her furniture and household items to downsize for the move. After she had moved her things in, the company THEN gave her the rate lock contract--but the price was SUBSTANTIALLY more than what they had promised (by enough that her rent cap would far exceed her fixed income). The sales rep used high pressure and guilt tactics to get her to sign. Thankfully, my Mom refused to sign the higher-than-promised price and said she could not move in. But management refused to let her out of the rent/lease she had signed, EVEN THOUGH THEY FULLY KNEW THAT THE ONLY REASON SHE SIGNED IT WAS BECAUSE OF THEIR PROMISED RATE LOCK. These people have ZERO integrity and prey on the elderly. DO NOT TRUST A WORD THEY SAY, and DO NOT LET YOUR PARENTS DO ANYTHING THERE WITHOUT YOU AND A LAWYER PRESENT. [Removed], Pocatello ID .