Palms of Lake Spivey

Excellent Professional Staff especially[name removed] who bends over backwards to assist in anyway!!5 star facility top knotch everything. We picked this community because of the price and area. It's an excellent community.

I absolutely love it here. The staff is awesome. I would like to thank the activity staff especially [name removed] for always going above to make sure we have plenty to do. !!!!!!!!!!!! Thank you for all that you do

Very nice. The apartment was very dirty. Not only construction dust and dirt but food residue in the cabinets and in the fridge. The floors and light fixtures we grimy and dusty from construction. There was a card from the person that cleaned it but she had not touched it. I only tell this because I happened to be there to get my brother and his wife moved in. Thank goodness they weren't Moving within no one looking after them. The dishwasher and some lights are still not working- even thought we have asked many times. They say the dishwasher is new and under warranty- it doesn't clean. The dirt is still in the bottom of the dishwasher after the heavy cycle has finished. My family likes it there and they feel safe. Also security isn't very tight. Many people walk the halls that are not residents. That is concerning as I live 3 hours away. My brother has not used a lot of the services. Hopefully I can get them more involved in the community this spring. I would recommend the Palms. Just don't like that they haven't addressed some of the initial issues since December.

The living space is fine. The building itself needs some updating or work done. They have a gym, hair stylist, and meals. There is breakfast and dinner included in the rent. Lunch is on the resident's own in independent living. There is housekeeping included if the resident would like. There is a full kitchen and washer and dryer in the apartment for the residents to use. The staff communication with the family it is good. The maintenance team communication could be better with the family, and requests could be responsive.

This community is pretty pricey. The staff are very friendly, the community is very nice. I feel that my loved one if fairly well taken care of. They have activities like bingo and more for the residents to do to stay busy.

They have a lot of activities going on and our first impression right on the bat was just how friendly the staff and residents are.

I chose Palms of Lake because of the location as well as the value for the money. The apartment sizes here are really good. The location of the facility is great and there is a large number of apartments avilable. I would recommend to others looking.

It is pretty expensive, but most of the staff members have been very friendly. The activities are still pretty restricted and our loved one does say the food can be salty, bland and a lot of fried food. However, we would still recommend this community to others.

Mother did like this community. [name removed] was accommodating and answered all questions. After we view a few more properties we know that Palms of Lake Spivey is an option. For sure. You know you never get a 2nd chance to make a first impression. Well the receptionist was Mother's first impression. She did not greet Mother as she entered. Did not say one word. Not one. She checked temperatures of others. Not mother. So a rude unprofessional receptionist was our first impression. Yet beyond her... we were pleased.

The community gives me peace of mind and I know my mother in law is safe. They have a great job with their covid plan. I would recommend this community to others.

Would rate this place a 10 out of 10. It is a remarkable community, the food is great, they have a full size pool. And make fresh cookies, and fresh fruit, and fresh lemonade everyday. The location is absolutely amazing, its breathtaking. The staff is absolutely wonderful. They have great activities, such as bingo, they celebrate veterans day and birthdays. They have a happy hour once a week! They have church service. Its absolutely remarkable.

My mother in law is doing very well since her move to this community. We do feel comfortable with her move here. We know she is safe, and in good hands. The only concern we have had is the cleaning lady's that come to clean her apartment. I feel they should just jump right in, and do the cleaning without asking what needs to be done. Other than that issue the staff is fine. There are nice activities offered for the residents. We are satisfied with this community, and we would recommend it.

Very nice, and upscale community!

I was totally impressed with Palms gardens the Sales Rep [Removed] was outstanding. Not only did she follow up she walked me through the registration process. My Mother has a room the closest to the dinning room and is getting excellent medical care. Everything they promised and more has been delivered. The staff is very attentive. Love the place. daughter of Ann

The staff here has been real good to me. I like that they offer transportation to where I need to go. They also have many activities that I enjoy like the art class and the bingo that they do. The food is good for the most part. The community and my apartment are always clean.

I would recommend this community. The staff at this community is unbelievable. Everyone has been so nice to us and we could not have asked for nicer people. I do not care for the food though. The community is clean and the housekeeping does a beautiful job with my apartment. There is always something to do at Palms as it is a very active community.

Our tour of this facility was a good one. We really enjoyed the cheerful atmosphere this community has. The staff was welcoming and very happy. This community was just a little to far for our families. Other than that issue, everything went great. We enjoyed our toured.

This is an excellent facility for loved ones ! Our family is thrilled with it and our Mom is happy!

We have only been at The Palms at Lake Spivey a few months but we already love it. We really hope it continues this way. We have heard the food is excellent. The only thing that needs improvement is the facility is not handicap accessible enough. There are stairs everywhere and this makes it difficult for many residents to get around safely. Adding more ramps would be very beneficial to an already excellent place.