Otterbein Retirement Living Community

Overall I am pleased with this community. The community is neat and clean and the staff is very friendly. The food is really good and they have started backup activities for the residence. I would highly recommend this community to others.

Our father loves to participate in their arts and craft classes and the exercise classes. They also have a hair salon on site that our mother likes to use, and we would recommend this community to others.

My experience was just before COVID. We chose Otterbein Retirement Living because of the value and what they had to offer in terms of activities. The apartment sizes here seem to be adequate. Overall, my brother likes a lot of the food, but there are some meals that he doesn't like. I would want others to know that they have a variety of levels of quality in terms of apartments. If you have more money, you are able to get a newer, nicer place. My brother moved into one of the older apartments but they were still fixed up very nice. I would definitely recommend.

We really liked the different levels of activities that were available as well as the accessibility of various levels of services. This seemed to be a very close knit community. The rooms they offer for the residents are extremely nice, well thought out and it is not to much and not to small.

My mother was in nursing for a month. Not enough help. Was not pleased at all with her care. For a retirement facility of this stature, nursing was the worst. Brought her home. Would rather pay for good care instead of payout money for awful care.

Our move in was not without problems. Our storage area was filled with bins we have no idea who they belonged to. However we were allowed to move them to another area so that we could use ours. Our guest room (where we stayed the first night) smelled very strongly of "dog". The previous guests evidently had a pet there and the cleaning people did not clean properly. It took forever to get someone to respond to our issues. 1. Additional shelves for storage, 2. light bulbs that were burnt out. Since we've been here almost three months now, things have smoothed out and we have resolved all of our issues.

Beautiful facility and location is nice if you want to stay in Ohio...... we don’t think we will because of the weather.

Came in for a broken leg rehab. Got great help and the upmost respect.Everyone helped me to recover in a friendly atmosphere. The nurses and help know what is happening. Rehab people were kind and help me get back to moving around better than I was before. Thank you Otterbein Senior Life of Lebanon for a job well done

Otterbein was a well kept, clean and bright facility in the main building where my sister and I were looking for my mother's next home. The activities for independent living were impressive. The rooms were clean and bright.

My family is so pleased with the choice of Otterbein Center for our 92 year old mother. She loves it there! She feels safe and loved. I only wish we had made the decision of moving her there years ago.

My family is so pleased with the choice of Otterbein Center for our 92 year old mother. She loves it there! She feels safe and loved. I only wish we had made the decision of moving her there years ago.

No one was there. We drove around the community and we liked the outside of the patio homes and ranches, but do not have any additional information. The inside of the area where the nursing/assisted living had odors. A few staff around that were friendly enough; we saw very few residents.

We toured this community for care. We did not like the room would have been on a higher level. They did not have the care that was needed for my mom.The staff were nice and answered the questions. We wanted another lever of care for mom. We would recommend that others tour the community for the options of care that are available.

I am very happy that I moved into this community for care. I like that they are keeping the environment clean and offer a lot of activities. they offer me healthy meals and the staff are willing to be very helpful to my needs. I would recommend others to this community for care.

So far feels the least like a nursing home. No move in scheduled yet. With the "rule" plan seems to be the best deal financially too. Have your own washer and dryer.

Very nice. Prices seem doable for mom & dad

Took a while for someone to return my call. They have no 1 bedroom apartments for Assisted Living, they are all studio style.

Mom likes the availability of everything on site. They have a large dining room, country store and a bank. The independent accommodations are wonderful and the maintenance is quick to respond. They have a large variety of activities. Mom's apartment is beautiful and the memory care unit staff are fantastic. The entire staff is positive and upbeat. The nurses take good care of my parents. They kept all their promises and the value is better than at any other community we looked at.

There is a aid on nights on Newcomers Hall that is very round and heavy ([Removed]) is her name I think, She talks to the residents like [Removed], I was in there friday night 4-07-17 and she was screaming at a resident awful. She has been reported a number of times and they just don't care. Half of the time my mother n law never had an aid. You are better off putting your family some where else.

I really like this community. the staff are nice and treat you with respect and kindness. The attitude here is very positive and cheerful. I like that They serve really good meals. They have excellent activities for everyone. they have everything you could need. They had a great dance on New year's eve that everyone really enjoyed. I highly recommend this for great care and a great value to other families.