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Optalis Health And Rehab Of Sterling Heights

13921 Plumbrook Rd, Sterling Heights, MI 48312
1.0
Review Score
5 reviews

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About the facility Optalis Health And Rehab Of Sterling Heights

Optalis Health And Rehab Of Sterling Heights in Sterling Heights, Michigan is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

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Senior Living Options Offered

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Nursing Homes
Nursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.

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Amenities at Optalis Health And Rehab Of Sterling Heights

Health Care Services

High Acuity Care

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Reviews
for Optalis Health And Rehab Of Sterling Heights

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1.0
Review Score
5 reviews

Review Score

5 reviews
1.0

Out of 10


5 star

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4 star

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3 star

0%

2 star

0%

1 star

100%

A Place for Mom has scored Optalis Health And Rehab Of Sterling Heights with 1 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Optalis Health And Rehab Of Sterling Heights has 5 reviews with an average "overall experience" of 0.7 out of 5.

How we score communities
Cleanliness

2.1

Friendliness

0.8

Meals & Dining

1.0

Care Services

0.7

Activities

1.4

Staff

1.0

Value for Cost

0.7

Overall Experience
0
0
0
0
5
Date Submitted
0
1
1
Reviewer
0
4
0
0
Care Received
5
1-5 of 5 reviews
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1.0
Dianna M - Loved one of resident/client
Nursing Home
March 13, 2023
Need To Close Facility

I have had to leave my job because my mom have called me stating she have waiting foe someone for two hours to come in and clean her up. She had been sitting in poop for two hours. Staff throw each other under the bus. There are few that act like they want to be there and do their job but not many. This pass Saturday morning I received a call from mom stating how sick she was, had not ate anything in three days due to being sick and constantly throwing up. At this point I am sick of this place (ProMedica) that needs to be shut down or under a new administration because the one's there are not doing their jobs. I took my mom out AMA because she would have stayed t she may not be with living today. I took my mom to the E.R, she was admitted. I will be reporting this facility to the state today. While waiting for my son to wheel my mom out of the facility, there was a gentlemen and his dad waiting at the desk to speak to staff it was like a ghost town, no one to be found.

Cleanliness

5

Friendliness

1

Meals & Dining

1

Care Services

1

Activities

1

Staff

1

Value for Cost

1


1.0
C. E. N. - Loved one of resident/client
Nursing Home
August 30, 2019
LOOKS ARE DECEIVING...

This is a place where despite the lovely look of the facility, your beloved family member will be lucky if anyone looks in on them or cares for their needs. My father had multiple serious issues and no one came to see to his needs, change him, etc. We absolutely feared for him when he was there alone at night. Staff is outright dismissive and rude of any family questions or concerns regarding the low or lack of care given. Actually put the phone down and spoke derisively of my sister with a supervisor when she had called to ask about our father's status - didn't have the decency to actually put her on hold then hung up on her and when she called back and said she overheard the conversation they hung up on her again. ***This is a place where if your family member needs more attention than a sprained ankle they could easily die.

Cleanliness

2.5

Friendliness

1

Care Services

1

Activities

3

Value for Cost

1


0.5
Julie Strawn
Nursing Home
June 5, 2019
Horrible place

This place is horrible. The aides take forever to answer the call lights, they are more worried about sitting and talking or playing on their phones. Mom reported that the aides were rough with her and get mad if she peed in her brief because she couldn't wait any longer. The rehab kept trying to tell us she was fine and when my sister went to check on her she was super confused, unable to speak, had food in her mouth, was hunched over about falling out of the chair and in severe pain... They checked her over told my sister her vitals are fine and she was fine and didn't want her to go to the hospital. Thank god my sister took her anyway. She had over 400cc urine in her bladder, wouldn't respond appropriately to us, she has a urinary tract infection, her postassium level and her hemoglobin level is low. Mom is currently fighting for her life in the hospital and they had the nerve to tell us she was fine. We asked the facility over and over to monitor her I &O (input &output) and they refused to or to even try and get an order to. Our mom wasn't eating very well and they wouldnt even try to assist her or encourage her. The aides were so lazy they would just say we cant force her to eat. We would bring in food for her and they would steal it, there was no way mom could get to it with out any help and she would tell us she didnt have any of it. PLEASE advocate for your loved ones. I feel so bad for those that have no one to advocate for them. I will be contacting a lawyer and reporting the facility to the state for elder abuse and neglect. The place is beautiful and the rehab therapists are good but the rest if the care is horrible if you need any type of help with your daily needs. Shame on them.??

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


0.5
John - Loved one of resident/client
Nursing Home
August 6, 2018
Lack of training

They have a physician assistant an RN on duty and could not tell my mother was lacking oxygen. All the signs were their yet this went unchecked. I had to insist she be transported to the hospital for care. This on top of a untreated UTI. The staff is not trained well enough for the care of the elderly.

Cleanliness

2

Friendliness

1

Care Services

0.5

Activities

2

Value for Cost

0.5


0.5
Sonja Gardner - Loved one of resident/client
Nursing Home
June 15, 2017
Horrible place

Horrible place!!!!!! I wouldn't take my pets there even if they were dead!!!! My husband spent 2 days there they didn't give him his insulin, did not change his bandages, did not feed him! When he went back to Detroit Receiving Burn unit his blood sugar was 476?? Beware!!!!! Horrible place!!! SMG Shelby Township Michigan. I notified HAP insurance and they're going to investigate them!!!!!! I would give them a negative 100!!!!??

Cleanliness

0.5

Friendliness

0.5

Care Services

0.5

Activities

0.5

Value for Cost

0.5


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Frequently Asked Questions about Optalis Health And Rehab Of Sterling Heights

A Place for Mom has scored Optalis Health And Rehab Of Sterling Heights 1 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (586) 274-9044 to reach a resident at Optalis Health And Rehab Of Sterling Heights.

To reach a resident at Optalis Health And Rehab Of Sterling Heights call: (586) 274-9044



The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.