New Perspective Senior Living Sun Prairie

I would say it is overall a good place to send your loved ones. Like other facilities they are affected by staffing shortage. They have a variety of activities/trips and meals are good. Cleanliness is also a plus. Large library, salon and happy hour too .

New Perspectives in Sun Prairie has its pluses and minuses. They have a lovely facility and many activities for the non-memory care. The food is generally pretty good and they keep the facility relatively clean. I can’t speak to the regular assisted living but the “Memory Care Assisted Living” lacks trained employees. I would say CNA’s but they informed me that they don’t usually have CNA’s since it’s not a nursing unit. It is “Assisted Living Memory Care” and I use “assisted” lightly since the staff seem oblivious to the residents many of the times. There are several aids who really care but they are rare. There are no supervisors’ offices in the unit so oversight is random. The supervisors do come in the unit several times a day but other than that the staff are on their own with no team leads. There are few regular checks (at least during the day) on my parent and at dinner they are oblivious to the fact that some foods need cut up (like pork chops) and I notice that some don’t eat because of that. They are not cognitively able to communicate those kinds of needs. They do have some activities for Memory Care on Wednesdays and Friday from 9 to 11 and every other Monday. On the remainder of the days, they have nothing to help them pass the time. That’s Tuesday, Wednesday, Saturday and Sunday that there are no activities (maybe on occasion). There are behavior issues as in any Memory care unit but I feel that if they had more activities and staff that engage the residents there would be less behavior issues. Communication with senior staff is almost nonexistent so if you have an issue, you often get no answer unless you can catch them in the hall.

My mom has been here for about a year. We love that she can change from independent to assisted living while staying in the same unit. She has a nice apartment, with one bedroom, a den, full kitchen and a private patio. It's a beautiful building and she likes her place. The activities are great and the grounds are really nice. Residents and staff are friendly. Overall, we're very happy with the community. There are a few drawbacks. Communication with management is difficult. While they're friendly and professional, it takes a long time to get a response. Some issues (errors in billing, ongoing problems with appliances) can require multiple follow-ups. Services like housekeeping are inconsistent, sometimes they don't show up or don't do a lot of cleaning. When she moved in, they didn't provide an orientation so we had to figure out many things on our own. A "welcome buddy" would be a nice service to offer. We can overlook these things though because of all of the other benefits.

That I'm glad that I found a place. And it is perfect for my mom. My mom is in assisted living here. And she actually has more freedom here than she did in her own home with 24 hour care. She feels independent and has a purpose. She is happy. And I feel she is in good hands.It does not feel like an assisted living complex. It has two places to dine. It has a swimming pool.It's been good. They get back to me if they can't answer the phone or email right away. But they do get back to me.

Staff are Friendly and attentive. They call you by name. Know your preferences in dining area. Activities are there if you want. Can use my name. OT and PT are in house. There is a small warm water pool.

My loved one really enjoys it here. There has been good interaction with the staff. My loved one is satisfied with the activities. It's good value for the money. We picked this community, because it was recommended, it was clean, and felt like it was a really nice place for my loved one. They are short staffed, so it would be nice if they could clean the rooms more often. Overall, I would recommend to other families.

New Perspective Senior Living is a newer community that is closer location for our family and it has great amenities. There are a lot of people here but they do try their best to be attentive, especially the nursing staff - they give great care and really helped make the transition for our loved one much easier. There are plenty of different activities for the residents to do. We do go on a daily basis and the meals always looked well prepared and they seem delicious.

I toured this community and it was nice! It felt like being in a fancy hotel. It was significantly more expensive than other facilities in the area. It also seemed geared more towards Independent Living and residents that need very little to no assistance.

We chose New Perspective because of immediate availability and it seemed like it was a nice facility with a lot of amenities to offer. Some of it has not panned out exactly as they said. They have been short on staff but I know that is a worldwide issue. Overall I would recommend this facility to others

I toured New Perspective Senior Living Sun Prairie and it was like a five star hotel. The tour was excellent and the people I met were very nice and cordial. The community itself was clean and upscale. It was above and beyond everything you could imagine; and that's fine for those who still have their faculties, but my MIL (who needs memory care) wouldn't be able to use what they had to offer. It was a bit over the top for what we needed and I would rather put money into personal care, rather than chandeliers and mahogany. We chose another community because we didn't want to pay for the environment, and my MIL wouldn't be able to enjoy or take advantage of New Perspective.

We chose New Perspective because of the convenient location as well as the smaller more intimate size of the facility. The apartment sizes are really nice and she is very happy with her choice. I would recommend them to others.

The food is great and they have an extensive variety on the menu. They do go out of their way to make sure residents get what they want which is great. They offer a lot of activities, dad goes to swimming, happy hour, and bible study. It is a great value for the money especially for what is offered, but I do know that prices are about to go up. I would highly recommend them to other families looking.

My mother has had a wonderful experience at New Perspective. After a fall breaking her leg at home she needed a place with rehab and could accommodate her living needs. I am thankful to say that after several months she is ready to go home and travel again. She can't say enough about the staff and residents making many new friends. The therapy was way more beneficial than the other place. She said if she ever needs any care later in life not to look anywhere else, NPSL is where she is going! Thank you [name removed] and ALL the Staff

The community has been wonderful so far, it is always kept very clean and the staff members are so friendly. Our loved one only eats the evening meals and she has been very satisfied. It is taking our loved one awhile to fully adjust so she isn't participate in all the activities but what they have to offer are great. Her speech therapist and occupational therapist are really encouraging her to get out and enjoy the exercise classes, the happy hour and get to know new people.

The community is very open and helpful. It made the transition for my loved one and our family so much easier. I would recommend this community to others based on my experience

Great place, modern, clean. Staff are all friendly and know each resident by name and something about them. While a bit on the higher end for cost, probably worth the staff attentiveness and amenities as well

This facility offers an age in place concept, but independent living residents are just that, independent. The independent living residents receive no help. The first step of assisted living can be purchased at a rate of $1600 or more per month. There are no services available in between at reduced rates. Covid-19 has brought out their true colors. The facility has exceeded and maintained visitor restrictions above and beyond the CDC guidelines for independent seniors. They will not allow a screened and healthy family member with a face covering to enter the facility for minor and quick assistance to an elderly independent resident who is not incapacitated enough to require spending the extra $1600/month fee for baseline services. This base level assisted living is suggested if an inquiry is made to allow help to an independent senior in their facility. They do not care how harmful their draconian rules are, they would prefer to make extra money at the detriment of the resident's financial status. They would not allow an independent senior being picked up by a family member to be taken to the Emergency Room to have assistance getting their belongings together for a hospital stay. They stood by their rules and let a weak, sick elderly woman walk breathless around the facility trying to get help after she was told the family member driving her to the ER was not allowed to help her. An independent resident returning from a hospital stay (non-covid related) in a weakened state, must be dropped off at the front door and left on their own with no assistance to settle back in. When does someone coming home from a hospital stay get treated like that? I would suggest careful analysis before considering this facility for a loved one.

Great staff, clean modern facility, lots of activities. I would have given 5 stars but the food is often over or undercooked (dry pork, carrots that were hardly warm). With that said there are options other than whatever the nightly special is. It’s a really great place overall!

I've been very happy since moving here seven months ago. The staff is friendly and helpful. While management struggles with typical issues trying to hire and maintain above average staff, they do appear committed to providing excellent service with a smile. I'd highly recommend New Perspective Sun Prairie to anyone looking for a supportive home.

We enjoyed this location the best so far and believe it has the best options for my best comparatively. Unfortunately, they do not have availability in the CBRF portion of the facility, and we agreed my dad would not be a suitable candidate for assisted living. We are hoping something opens up here, as we would be inclined to move forward with this facility.