Mountainbrook Assisted Living LLC

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13 Reviews

• (8)

  A Place For Mom

• (5)

  SeniorAdvisor.com

Don't go here, when I initially met the director he was very nice, but I found out the director was not a nice person. It's not the facility or the staff was great. They threatened to throw out my loved one and I was disappointed in the coldness of the director. I would not recommend this community

This is a terrible place. They called me and wanted to kick my father in law out because he had cat hair on his shirt at the dining hall. Remind you he is disable and this assisted living and “ no one could help him change his shirt?” Which by the way was black and he has a white cat. They made him leave the dining hall and embarrassed him in front of other residents. The real reason is because he voiced his concerns about the cleanliness of the Kitchen. The manager goes in and eats from the pots hanging her long hair over the pots with no hair net and the owner also eating from the pots with his muscle shirts and his extremely long under arm hairs hanging over the food that the residents pay for. They also tried to kick him out again because they said he didn’t work with the nurses for wound care. I contacted the nurse the same day and she stated she had been there that day and he was glad to see her. I drove up to make sure he was ok and he had fresh wrappings on his wounds. Every month the owner and the manager contacted us and told us to get him out. We finally found suitable housing for him in Knoxville and they told me if I got everything out by [date removed] they would return his deposit. They were so glad that he was moving they had someone else in mind for his apartment. Then they said they couldn’t return his deposit till he gave them his cable box which was turned into the cable company who installed it and I had to confirm this and they finally released the deposit as promised. Now four months later they sent him to collections for breaking the lease. He is a retired Dr. and They treated him like trash the whole time he lived there and begged us to get him out even agreeing to return his deposit if I got him by [date removed] then they turned around and sent him to collections. The guard there drives the property in a golf cart with a rifle on the seat. He leaves the rifle unchecked in the golf cart when he goes in and out of the buildings. They allow ducks to roam the Kitchen. But most importantly they are not nice to elderly people like my father in law and they lie and try to double dip on apartment rent by kicking one out and moving one in and then trying to collect for the whole term of the lease after evicting you. I talked with the manager and she stated she has “ her own records” of interactions with us when they tried to kick him out in June, September, November and she had no explanation for why they gave us the deposit back and asked to have him out by the [date removed] and then sent to collections. I asked to speak with her supervisor and she said the supervisor is the owner and he will agree whole heartedly with her. I tried to explain that we did everything they asked in a timely manner. She said she was not going to argue with me and hung up on me. She refused to let me talk with the owner and told me to let the lawyers take care of it because her boss supports her 100 percent. Therefore there is no professionalism and there is not accountability for her actions. I would never put anyone I loved there. I wouldn’t send a dog there. They are Scammer because they kicked him out and now want to collect for the entire lease even though he moved out and they replaced him with someone else and he did everything they asked. They are trying to collect rent from two people for the same apartment. They just thought they could take advantage of him being old and disabled. Please think twice before going there. There were no red flags ahead of time and I thought I was doing the right thing when we choose to move our precious father there. It was very sad to visit him when he was being ostracized and neglected by the staff. The owner was also very likable in the beginning until we signed the lease then he was cold cruel and manipulative. This is an elderly retired Dr. who has never been sent to collections for anything and they wanted to extort money from him knowing he fears owing money to anyone. Also the manager laugh at me over the phone and said I couldn’t prove he was evicted by them because they didn’t send anything in writing. I tried to explain before she hung up that they verbally evicted him and I have conversations with [name removed] as I begged to be able to find a place before they evicted him. The very sad part is that my father in law didn’t know why he was sent to collections and was trying to get a high interest loan to clear his credit.

We liked the facility a lot. Our tour person [name removed] was more than helpful.