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Mosaic Gardens Memory Care at Surprise

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16465 N Parkview Pl, Surprise, AZ 85374

24 reviews
Add review
5 star
54%
4 star
13%
3 star
0%
2 star
8%
1 star
25%
See all reviews
6.8
Review score
233 reviews
18 facilities
For pricing & availability:
(866) 374-4058
Mosaic Gardens Memory Care at Surprise
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Mosaic Gardens Memory Care at Surprise community exterior
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22 Floor plans available
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Jane
-
Family/friend
5.0
Love, love love Avenir
Love, love, love Avenir Memory Care of Surprise. My grandfather has lived here for 3 years and he gets the best care. So many activities. The food is great, fresh fruit daily and quality meals. I love the staff, so caring and attentive. I have no complaints, would highly recommend!

About the facility
Mosaic Gardens Memory Care at Surprise

Mosaic Gardens Memory Care at Surprise provides the highest quality of care and support to those with Alzheimer's disease and other memory impairments as well as their families.

Our specialized programming is an innovative and progressive approach to the care of dementia founded on more than a decade of research. Our programs are tailored to each individual's abilities. We focus on helping your loved one rediscover their remaining abilities, while encouraging them to connect with the things they can do creating success stories one small victory at a time.

Our community is divided into four (4) neighborhoods, separated by cognitive ability. This allows our residents to interact with peers that are at the same point in their journey giving them a higher quality of life. While memory impairment is a horrific disease, it does not have to be a horrific journey. Let us help!

Senior living options offered

Memory Care

Pricing
for Mosaic Gardens Memory Care at Surprise

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Mosaic Gardens Memory Care at Surprise

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Mosaic Gardens Memory Care at Surprise community exterior
Mosaic Gardens Memory Care at Surprise

16465 N Parkview Pl, Surprise, AZ 85374

Brookdale Camino del Sol indoor common area
Brookdale Camino del Sol

14001 West Meeker Boulevard, Sun City West, AZ 85375

Sun City West Assisted Living and Memory Care
Sun City West Assisted Living and Memory Care

13810 W Sandridge Dr, Sun City West, AZ 85375

Orchard Pointe at Surprise community exterior
Orchard Pointe at Surprise

15048 W Young St Bldg-B And Bldg-A, Surprise, AZ 85374

Review score not available
9.7
Review score
37 reviews
9.7
Review score
37 reviews
5 star
73%
4 star
19%
3 star
5%
2 star
3%
1 star
0%
9.5
Review score
100 reviews
9.5
Review score
100 reviews
5 star
71%
4 star
19%
3 star
6%
2 star
4%
1 star
0%
9.2
Review score
46 reviews
9.2
Review score
46 reviews
5 star
46%
4 star
43%
3 star
7%
2 star
2%
1 star
2%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
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1 bedroom
Starting at $X,XXX/mo
1 bedroom
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1 bedroom
Starting at $X,XXX/mo
1 bedroom
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2 bedrooms
--
2 bedrooms
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2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

Room Discount

Lowers your rent by a dollar amount or percentage.

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Amenities
at Mosaic Gardens Memory Care at Surprise

Healthcare Services

  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Diabetic Care
  • Memory Care
  • Medication Management
  • Incontinence Care

Meals & Dining

  • Meals Provided
  • Professional Chef

Room Amenities

  • Wheelchair Accessible Showers
  • Ground Floor Units
  • Respite or Short Term Stays Offered
  • Air Conditioned

Community Amenities

Pets

  • Dogs Allowed

Common areas

  • Outdoor Common Areas
  • Indoor Common Areas
  • Beauty Salon

Services

  • Beautician

Activities

  • Activities On-site
  • Stretching Classes
  • Holiday Parties
  • Trivia Games
  • Karaoke
  • Wii Bowling
  • Brain fitness / Dakim
  • Intergenerational Programs
  • Educational Speakers / Life Long Learning
  • Live Musical Performances
  • Reminiscence Programs
  • Day Trips and Outings
  • Pet-focused Programs
  • Birthday Parties
  • Yoga / Chair Yoga
  • Art Classes
  • Cooking Classes
  • Activities Off-site
  • Gardening Club

Reviews

for Mosaic Gardens Memory Care at Surprise

24 reviews
5 star
54%
4 star
13%
3 star
0%
2 star
8%
1 star
25%
Mosaic Management Inc
6.8
Review score233 reviews18 communities
Write a review
A Place for Mom has scored Mosaic Gardens Memory Care at Surprise with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Mosaic Gardens Memory Care at Surprise has 24 reviews with an average "overall experience" of 3.5 out of 5.
Overall Rating
3.5
Cleanliness
3.7
Friendliness
3.7
Care Services
3.5
Staff
Meals & Dining
Activities
3.6
Value for Cost
3.4
A Place for Mom has scored Mosaic Gardens Memory Care at Surprise with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Mosaic Gardens Memory Care at Surprise has 24 reviews with an average "overall experience" of 3.5 out of 5.
Parent company
Mosaic Management Inc
6.8
Review score233 reviews18 communities
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 24 reviews
Jane - Family/friend
Memory Care
July 1, 2020
5.0
Love, love love Avenir
Love, love, love Avenir Memory Care of Surprise. My grandfather has lived here for 3 years and he gets the best care. So many activities. The food is great, fresh fruit daily and quality meals. I love the staff, so caring and attentive. I have no complaints, would highly recommend!
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Akeson - Family/friend
Memory Care
August 20, 2019
5.0
Simply the best available
Excellent in every respect! From the initial meeting and tour of the facility I was impressed with the professionalism and thought that went into the whole operation. The building was designed for dementia/Alzheimer residents and it really works. My wife has dementia and is bi-polar so her care required an extra level of attention which was provided superbly. Her caregivers are of the highest level and I cannot say enough positive about them. The activities provided are exceptional, including having pictures of your loved one emailed after each event...amazing! The entire staff is deserving of praise for the way they perform. The food is excellent, the facility is spotless and well maintained, the residents medical needs are well covered, the caregivers are involved with each resident and provide outstanding care. The office staff is responsive, personable, professional and knowledgeable. If you are looking for the best possible care facility for a loved one then I would highly recommend Surprise Memory Care.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Kristina Cavnar - Family/friend
Memory Care
June 11, 2019
5.0
Best of the best!!
We had such a great experience at Surprise Memory Care. The staff there is amazing and truly assisted in making my Grandma's last few months comforting. A couple of stand out folks for us was The LPN's [name removed] and [name removed]. They were wonderful with my Grandma and with us family as well. All of the caregivers were fantastic really! We loved the activities director as well. She took my Grams to have yogurt and sent us pictures of it. We could not have chosen a better place for her. The Administration staff was also fantastic including [name removed] and [name removed]. We appreciate all the love and support they provided for us.
Cleanliness
5
Friendliness
5
Value for Cost
3.5
Care Services
5
Activities
5
Rene - Family/friend
Memory Care
April 26, 2019
0.5
Not the right place
Not a good choice, we are looking to move my grandma out right away. No care employees are there and gone so fast . No medical care . We were told there were Doctors . There aren’t any. Grandma is more since being there
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Rene - Family/friend
Memory Care
April 26, 2019
1.0
No
Employees in and out, stinks like urine. Poor care no doctors in this building . Moving my grandma soon as we are looking now. Do not bring your loved one here
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Travis - Family/friend
Memory Care
March 26, 2019
0.5
Don’t waste your money
Never enough medical staff. Hated this place moved my dad out in two months . His oxygen wasn’t encouraged when he needed it. Meds weren’t called in always waiting on a Doctor . Don’t waste your money
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
Carol W
Memory Care
March 26, 2019
1.0
No way
Not a good place , it’s not all that it’s cracked up to be. Always smell urine , over priced and lack of healthcare. Short staffed and my neighbor was sick several times in one month . No doctor comes in so she stayed in bed sick in her room
Cleanliness
1
Friendliness
3
Value for Cost
1
Care Services
2
Activities
2
Catherine Condon - Family/friend
Memory Care
October 18, 2018
0.5
Not recommended
While the facilities look beautiful, very clean and safe. I can tell you that looks are deceiving.
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Memory Care
June 9, 2018
1.0
Do NOT recommend for loved ones
My deceased mother lived only a few short months at Surprise Memory Care.
Cleanliness
2
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5
anonymous - Family/friend
Memory Care
December 11, 2017
5.0
Verified Review
This place is immaculate
Mom gets 24hr care and I really can’t complain because everything seems to be going well. The facility has their own medical team that comes in for any needs the residents may have. I’ve eaten with her several times and the food is really good. They serve a lot of fresh fruits and vegetables and there are a few options to choose from on the menu if you don’t want what’s being served. Usually the food is cut up, but if it isn’t then it’s easy to break apart or is soft. The staff gives her showers twice a week and they’ll take her to get her hair done once a week at the in-house beauty parlor. The cleanliness of the facility is exceptional and housekeeping comes by all the time. If she’s cold they’ll go in her room and give her a blanket, if she doesn’t already have one. It’s just constant care and they really try their best. They have activities every day and they really keep the residents engaged, memory wise, all day long. They even recommend not having TVs in the residents’ rooms so they can stay engaged. However, there is a big TV room where everyone can come by and watch programs together. I’m very pleased with this place and the care they’ve been giving my Mom.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Mosaic Gardens Memory Care at Surprise
January 15, 2018
On behalf of the entire team at Surprise Memory Care, we would like to thank you for your glowing review of our community!
anonymous - Toured community
Memory Care
November 2, 2017
2.0
Verified Review
Not Recommended
I toured Surprise Memory Care while looking for living options for my mother. I wasn’t really impressed with this community. Right when I walked in, I smelled an odor like dirty laundry to put it nicely. I would not recommend this community to others for that reason.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
Response from Mosaic Gardens Memory Care at Surprise
November 7, 2017
We are sorry that your visit with us was less than satisfactory. As I am sure you can appreciate, we are in the business of caring for seniors that have various issues along with their dementia. At times there are situations in which odors do occur and we address them as quickly as possible to protect the dignity of our residents. We as the owners and operators of Surprise Memory Care hold a high standard to the cleanliness and maintenance of our communities and hope that you would consider a second visit with us. To that end, we wish you the best in your search for the best place for your mother.
anonymous - Toured community
Memory Care
July 25, 2017
4.0
Verified Review
Very Expensive
I absolutely loved this place if I could have afforded it I would have placed by mom here but they were so expensive it wasn't an option. The community inside and out was just lovely. The staff was amazing very nice and answered all of our questions on the tour.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
anonymous - Toured community
Memory Care
April 30, 2017
5.0
Great tour,seemed happy and peaceful. One of the residencies we are considering for our mom.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Mosaic Gardens Memory Care at Surprise
May 4, 2017
Thank you for touring and reviewing our community! Your feedback helps us grow.
anonymous - Family/friend
Memory Care
April 30, 2017
5.0
Verified Review
Tough choice that so far looks right
Combination of things that led me to choice of admission for my wife and loving soulmate. It had become clear to me that, as primary caregiver, sustainability at our home carried risks & impacts that made me pursue options for change of direction. Frankly, EDM at SPMC was the difference maker. Real person, understanding, provided reasons why SPMC. So far (only been a month), the expectations set have been met or exceeded on, well, just about everything! What SPMC cannot do is fix a hole in my heart that my soulmate is no longer here with me 24X7, but on the flip side SPMC is keeping my "jewel" safe, giving me a chance to come back from living on 'PLUTO' for quit some time and wondering if I could make my way back to sanity, and without a doubt my/our goal to be able to continue to share "moments" together in the future looks bright and I cannot think of a better place where this wonderful wife of mine could be! Hats off to staff at SPMC, [Removed] was right, they are special! p.s. sreened close to 10 places, did deep dive analysis of 3.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Mosaic Gardens Memory Care at Surprise
May 4, 2017
Thank you for your review of Surprise Memory Care, we appreciate the challenge many families are faced with when making the decision to, and where to, place their loved ones. We thank you for your choice in allowing us to care for your precious "Jewel!”
anonymous - Family/friend
Memory Care
April 25, 2017
5.0
Verified Review
Mom's New Home
I like the care from this community for my mom. The community is very clean and we like the environment. The menu is appealing and she seems to like the variety. My mom likes the freedom of being able to adjust to her new surrounding. I'm happy to see that my mom's room is big and she is comfortable in this new environment. We recommend the care and value of this community to other families.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Mosaic Gardens Memory Care at Surprise
May 4, 2017
Thank you for your review of Surprise Memory Care, we appreciate all of your wonderful comments about our community!
LBW - Family/friend
Memory Care
April 12, 2017
2.0
Fails at respite care
Banner Del Webb hospital recommended surprise memory care for my mother's respite care.. Mom definitely has memory problems, but she was not as in need as most of the residents here. She was aware that we had to leave her to return to Georgia to prepare for her move. When I returned a week later to get her, I arrived around 4:30 in the afternoon. Her room was stifling hot. The stock photos were misleading. Mom's room was a twin bed, no TV, no art, and although she was expected to only a short time, there was no equipment on site for her to use. She weighed 120 pounds in the hospital, and a week later she was 115 fully clothed. She was dirty, some of her clothes were missing, the shelves with her supplies were in disarray, her personal hygiene was awful. I asked that afternoon for her to be showered for her flight the following morning. At 9 AM she was dressed in some of the clothes from the day before. And she smelled distressingly bad. I tried to follow up during her stay about her physical therapy. One person came out to evaluate her, but according to login charts, she never had any actual therapy. For the same $175 a day charge, her respite care in Georgia was 180° better with a full-size bed, places to sit, a small TV, a kitchenette, and a small balcony, and actual physical therapy. I spoke with the Surprise administrator who was surprisingly defensive. She said that scales will vary in accuracy and that she could do some follow up, but had a meeting the next day. She also said she would have the on-site nurse called me the next day. If I was called, no message was left. It's about a week later, and I'm too busy relocating my parents to follow up with phone calls, thus the lengthy review. I will agree that surprise memory care is a beautiful facility, very clean, and most of the staff seemed professional. It may be a fine place for long-term residents, however, they have a long way to go on respite care and I cannot recommend them.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
1
Care Services
1.5
Activities
2.5
Response from Mosaic Gardens Memory Care at Surprise
April 20, 2017
Surprise Memory Care would like to thank you for your feedback and we will be sure to look into each of your comments further. We strive to always exceed our residents expectations but know that there is always room to improve. If you would like to discuss further please contact us at [removed].
anonymous - Family/friend
Memory Care
April 3, 2017
4.5
Verified Review
My brother's happy home.
This is a excellant community for my brother. He is improving and I am very pleased. He is happy with being with other reside. The staff are always keeping me updated on his progress. The community is clean and the menu is outstanding. He is activie with the other residents. We would highly recommend this community for other famiies for the outstanding care and value of this community.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Mosaic Gardens Memory Care at Surprise
April 10, 2017
Thank you for your review of Surprise Memory Care, and for the opportunity to care for your brother. He has been such a joyful addition to our community. We are continually adding new activities to our program and appreciate your feedback!
anonymous
Memory Care
February 15, 2017
5.0
Verified Review
The Respite Experience
On my tour of other facilities I liked the way this was set up and looked. The community has different wings based on their stages. It looked more nice and it was clean. I thought the facility was great and the staff were great too. My stepdad was well taken care of during his respite.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Mosaic Gardens Memory Care at Surprise
February 21, 2017
Thank you for reviewing Surprise Memory Care. It was a pleasure to care for your Step Dad, and we look forward to future visits.
anonymous - Industry reviewer
Memory Care
January 26, 2017
5.0
Industry Professional
I have recently visited an event at Surprise Memory Care and saw the staff interaction with the residents. It is very refreshing to know there are people who truly love what they do and love serving our senior population. I would recommend Surprise Memory Care to anyone looking for a kind, compassionate, caring staff and clean, safe, warm atmosphere.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Response from Mosaic Gardens Memory Care at Surprise
February 2, 2017
Thank you for visiting, reviewing and recommending Surprise Memory Care! We do truly love our residents and enjoy each and every day with them. With each new resident added to our community, our home grows a little bigger.
anonymous - Toured community
Memory Care
January 23, 2017
4.5
Verified Review
One of my top Choices in Communities!!
I had taken a look at this community with my husband for my mother in law and it was defiantly one of our top choices for her. They had a beautiful dinning room and lots of space for all of the residents to fit comfortably. They also offered a great memory care program and had lots of caring staff that working for them in that department, This property was one of our favorite out all of the different places we had looked at it just did not work out for my mom to go there.
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5
Response from Mosaic Gardens Memory Care at Surprise
February 2, 2017
Thank you for touring and reviewing Surprise Memory Care. We value any feedback you can give to help us maintain the best care and environment for those needing Memory Care.
Viewing 1-20 out of 24 reviews

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Frequently Asked Questions
about Mosaic Gardens Memory Care at Surprise

Mosaic Gardens Memory Care at Surprise offers Semi-Private and 1 Bedroom. Learn more.

Call (623) 266-4999 to reach a resident at Mosaic Gardens Memory Care at Surprise.

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