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MorningStar Assisted Living & Memory Care at Arcadia

3200 E Glenrosa Avenue, Phoenix, AZ 85018

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About the community

Assisted Living

For our Assisted Living residents, MorningStar offers four levels of help with the activities of daily living: minimal; moderate; more frequent and intensive; and extensive. In all cases, around-the-clock Care Managers ensure your safety and meet your needs.

It is our staff's responsibility to remember you prefer coffee with cream, or that you hail from Youngstown, Ohio. It is our pleasure to help you choose a dress for church or dinner out. It is our gift to respond to you with thoughtfulness, to instill confidence in all that you are.

Memory Care

For residents with Alzheimer's disease and other dementia-related conditions, we offer a gentle home in our secure Reflections Neighborhood situated within many of our communities. Whether your loved one is in the onset of this disease or in advanced, potentially self-injurious phases, we can help. Through a resident-directed approach, our staff use multi-sensory cues (including aromatherapy) to calm and to awaken memories, to support capabilities and, above all, to affirm dignity and value.

  • Staff specially trained in therapeutic approaches to care
  • Recreational and purposeful activities, including music, life skills, art, entertainers and exercise
  • Scheduled outings and special events
  • Daily health...

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Senior Housing Types

Assisted living
Memory care

Pricing at MorningStar Assisted Living & Memory Care at Arcadia

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

Studio
Starting at
$XXXX
/mo
1 Bedroom
Starting at
$XXXX
/mo
2 Bedrooms
Starting at
$XXXX
/mo
Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities

Health Care Services

Memory care
Diabetic care
Incontinence care
Medication management

Staffing & ancillary services

Hospice available on-site
Nurse
Podiatrist
Dentist
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(877) 345-1716

Meals & Dining

Meals provided
Anytime dining
Guest meals
Professional chef

Room Amenities

Wheelchair accessible showers
Respite or short term stays offered
Wi-fi/high-speed internet
Kitchenette
Ground floor units
Private patio, deck, or balcony

Community Amenities

On-site dining options

Café or bistro
Private dining room

Transportation & parking

Resident parking available
Complimentary transportation
Transportation at cost
Property convenient to public transit

Pets

Dogs allowed
Cats allowed

Common areas

Outdoor common areas
Indoor common areas
Barber shop
Beauty salon

Recreational areas

Arts and crafts center
Billiards lounge
Fitness center
Game room

Services

Housekeeping
Beautician
Grocery shopping and errands
Laundry service / drycleaning

Memory care services

Secured community
Designed specifically to accommodate memory loss
Enclosed courtyard
Indoor walking paths

Languages spoken

Spanish

Primary language spoken by staff

English

Activities

Devotional activities on-site
Devotional activities offsite
Visiting chaplain or priest
Visiting rabbi

Reviews

4

(12 reviews)

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November 15, 2016
Chris Thompson - My loved one(s) live(s) or lived in this community
Poor leadership leads to poor service

Below is a note I sent to the VP of Operations for the South West Region of MorningStar. We have yet to speak, and she has not returned my phone call. Ms Espxxxxx, The purpose of this note is to thank you for taking care of my father and to provide you with some constructive criticism on your operations. I found it surprisingly difficult to get contact information for any of the senior leadership team at Morningstar. The website does not provide any phone or email contacts. First some praise. There was a genuine care exuding from the original staff for the tenants. We knew them by name and you could tell they were invested and genuine in their interests in tenants and their family. The facility looked great because everything was new and clean. The newness of everything helped us get over the continuous sewer gas smell, but it looks like you have resolved that problem. In fact we liked the facility enough that my teenaged daughter volunteered her time and worked there for many months. As a quick summary we were one of the first people to put money down as pre registered customers for your community called Morningstar at Arcadia back in late 2013. My father OET moved into your facility in March of 2014. He started off in assisted living and quickly was asked to move into Memory Care due to his Dementia, and has lived there ever since. My family was very active and involved in the community in the beginning, and we knew most of your staff by name. But there has been a continuous turnover of the leadership team at the facility, and that is where my constructive criticism will focus. From my notes this is the turnover for just two positions, but it appears that nearly all senior leadership positions have regularly turned over. Executive Directors [Removed] build out to 5/2014 I understand she had a baby and might have wanted a different lifestyle [Removed] 6/2014 to 12/2014 [Removed] 1/2015 to 11/2015 [Removed] 12/2015 to present Memory Care coordinators [Removed] Opening to 11/2014 [Removed] 12/2014 to 3/2015 designated Interim [Removed] ?/2015 to 8/2016 [Removed] 8/2016 to present This seems like a substantial amount of turnover at the leadership level, and makes it hard to deliver a consistent level of service. I think that your team can do the following better: Better leadership fosters continuous improvement in service levels I have had some discussions with the line staff and many have expressed concerns with how the facility is being run, but are afraid to push their concerns to hard fearing that they will be fired. I have been in leadership of manufacturing plants and understand that you can’t please all employees, but creating an environment of fear will prevent the leaders from creating a culture of continuous improvement. Most of the high value improvements come from line level people not management, because they are too far removed from the actual work. Better communicating the leadership changes to the people who are paying the bills. Give us the courtesy to give some content as to why a change is needed and set the new person up for success by highlighting their qualifications. Julie in Memory Care was in the position the longest and had a good relationship with me and other tenants, and then one day she was gone and I still have not heard from the new person. Voice of the Customer team I think that you would be well served to form a small group of tenant family members to meet with your leadership team on some regular basis (quarterly?). This is a tried and true component of customer driven organizations the world over. This will ensure that the voice of the customer is included in the teams discussion, and might prevent misunderstandings from snowballing. For example, If I was in such a meeting and found out there was going to be a leadership change I would have suggest sending out an email communicating it to the family members. Plant & equipment improvements. I have begun to notice that much of the furniture is looking very shabby. I see blood stains and other bodily fluids on furniture fabric (in the main entry way as well as the memory care floor), and can imagine that this will not pass hygiene tests by the city. I also see trash on the balconies that no one seems to pick up. I think that you would agree this is a corporate culture set from the top. If the top person lets that stuff slide then all the way down to the cleaners they all let it slide. If the top person takes the facility seriously then everyone below them will know that it is important. As a corporate executive this becomes a red flag to me that you are hiring the wrong people at leadership levels. Here is another example of the lack of leadership or the proper corporate culture. My daughter found a dead mouse in a half eaten bag of chips in the kitchen cabinet inside my fathers room. The mouse had been there long enough that it was fully desiccated. How did this mouse get into my fathers room and then die in a bag of chips? How did it sit there for who knows how many months before my daughter found it? What is the cleaning crew cleaning, and how did they not smell it? Tenants are paying for services and when this happens to me, it makes me feel like I need to start supervising your staff to ensure that I am getting the value that I am paying for. But why should I supervise your staff that is what your leadership team gets paid to do? This type of situation erodes trust and confidence between your team and the customer. I brought this to the attention of Julie and the executive director, but not sure what changes were made to ensure it does not happen again. I should have escalated this when it happened because I did not get a good feeling that anything was going to change. I knew this was the sort of incident that might get people fired, and wanted to give them a chance to turn the negative into a positive by taking visible corrective actions. I was not informed of any corrective actions that were implemented as a result of my fathers dead mouse and the obvious fact that his room was not being sufficiently cleaned on a consistent basis. In summary, we were VERY excited to put my father into your facility when it opened. We liked the facility, liked the staff, and loved the location. Over the past 2 years the facility has become shabby and far less appealing on the memory care floor, the only people I interact with now are the line level staff. If things do not improve then I will begin to investigate other facilities as a back up plan. Thank you in advance for reading and thinking about my comments.

Response from MorningStar Assisted Living & Memory Care at Arcadia

January 5, 2017

Thank you for your candid feedback and for bringing these points to our attention. Please know how deeply we value the trust your family has bestowed on MorningStar in the care of your father. As you know, we are attempting to reach you offline so as to have a direct conversation about all these matters and anything else you deem important. Listening to our families and responding quickly is one of the hallmarks of MorningStar. Please call Melissa, our Executive Director, at your next earliest convenience.

Reviewed on A Place For Mom

October 12, 2020
Very impressed!

From our understanding the care services and activities they offer are good. We really liked how friendly the people are at this community, especially the front desk workers. The gave us immediate attention and were very thorough with explaining to us what this community had to offer. We were very impressed by that and the overall cleanliness and friendliness of this community. The rooms are very good, and adequate.

Response from MorningStar Assisted Living & Memory Care at Arcadia

October 22, 2020

Thank you so much for the kind words.  We never tire of hearing evidence that we have met and exceeded expectations.

Reviewed on A Place For Mom

June 24, 2019
Gretchen - My loved one(s) live(s) or lived in this community
Blessed at Morning Star

My family and i have been so pleased with the care my dad is recieving in Memory Care at Morning Star. The entire staff is friendly, knowledgable, kind and helpful. It is such a blessing to know he is safe and well cared for!

Reviewed on A Place For Mom
See all reviews and more unlock all reviews
*Additional reviews gathered from Senior Advisor

Frequently asked questions about MorningStar Assisted Living & Memory Care at Arcadia

MorningStar Assisted Living & Memory Care at Arcadia offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.

MorningStar Assisted Living & Memory Care at Arcadia has received an average review rating of 4.04 based on 5 reviews. See all reviews.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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