Manor Lake Hiram

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The community is very neat and clean, and the staff is very friendly. The community just feels like a fancy hotel and real feels homey. I would recommend this community to others based on my experience. The food could be better and the portions are not big enough.

As of today, I would recommend the community. Some of the main problems I had was with the top administration and they resigned. recently

Our loved one is in memory care and they have had some turnovers with the staff members. The ones we really knew and felt comfortable with are now gone. However, we really liked the organizational and flow of this community. The landscaping is just gorgeous. Our loved ones room is very nice. They have recently changed chefs, so we would have to give the food a three out of five stars.

Manor Lake is relatively new, and the value for this community is great. The staff members give more quality care, they are excellent in every area. The care services are excellent. The executive staff very very honest with what we were going to expect when we moved our loved one in. They were true to their word and worked with us when we moved her in during COVID. They were exceptionally careful with her, and very personable. My mother loves bingo, and the other activities they have to offer. My mother is in love with the food. Her favorite is the crab salad and the crab cakes. She is very happy with the food. The rooms are beautiful, they are very spacious. There is a lot of natural light and she can open up the windows in her room. This community was very impressive when we walked in, we really like the proactive care Manor Lake has.

Great community - I feel very comfortable having my father there. He loves it!

Great facility, everyone works extremely hard to take care of all the residents and puts their whole heart into care. Memory care is top notch in my opinion and significantly better than any in the area. The rooms are extremely nice and everything is clean.

Beware of Manor Lake Hiram. It appears to be a decent place but the memory loss side is completely devoid of daily activities for the dementia patients. The food is not something you would feed elderly residents. One week they served spaghetti three times to the residents. That is a ridiculously cheap meal and unacceptable. They claim to be low salt but they serve potato chips and not the baked kind. The living area is just a few chairs arranged around a tv. It is rare that there is anyone leading an activity for the memory loss residents. When they wash the resident’s clothing, they just dump everything from that resident into a single load and the clothing comes out with little pills all over them. The clothes all look terrible after one wash. Just think twice before sending your loved one there-they will just vegetate there.

The Manor Lake assisted living side is gorgeous but the memory care side seemed like an after thought. The room layouts were the best of all the places I visited. The feel was more like a hospital cafeteria and waiting room with a few couches.