Madison Heights

They took care of my husband and gave me a much needed break with no worries. I picked this community, because it was the only one I could afford.

We picked this community because of the availability, staff, and facility. It's a great place. I would definitely recommend.

Excellent staff keeps me well informed. Management needs to do better about getting initial facts correct. Needs to have a process to assist family's to prevent falls. Needs to work better on yard appearance. Hedges and dead items need replaced. Needs to better train staff on doing laundry. Cloths come back pilled. Staff works well with all my family members.

This facility was all inclusive compared to others. No additional cost for level of care. As far as improvement(s), suggest updated appliances (refrigerator/freezer) in kitchen, new dining furniture, and new flooring in building where my loved one resides. The permanent day staff and early evening staff are wonderful! I appreciate the staff keeping me informed. They do provide activities, monthly newsletter with pics & updated events, housekeeping, and they decorate the facility per holidays. Overall, it's a wonderful place. My loved one is very happy and comfortable at Madison Heights.

The staff are what stick out the most, they truly care about the residents and are awesome. They are divided pods and there are only 12 residents per pods so it is more personalized attention. They get her up for every meal and help her walk to the table. I have eaten with her a couple of times and the food is very good. It is a very safe environment and she is doing much better here. I would and already have recommended Madison Heights to others I know.

Madison Heights was wonderful. They are a great group of people. The executive director, the wellness director, and the sales director were all awesome and willing to work with us. They answered any questions we had and took phone calls as needed any time. They were very quick to respond to us. With extenuating circumstance with my father, they were very accommodating. They were very caring and made every effort for him to be able to come back to them. The care staff were very good as well. They were well trained, and they were really good about redirecting residents with dementia and trying to do other things before medicating a person, which meant a lot to us. My dad wasn't there long term, just a couple of months, but they were willing to take him back after his stay at a nursing home and to coordinate his care with hospice. They were amazing for us.

My husband has been at Madison Heights for 2 months when he started losing weight. I kept asking what's the problem and why? They said he was just not eating, and they can't force him to. They said he'll says he's hungry, but he just won't eat. It turned out that the meals were kind of too fancy and they were serving things that he wasn't used to. I spoke to the nurse who asked what he liked to eat and I told them some things he's used to and the things he doesn't care for. She agreed to change his diet and give him the things he likes, and that has greatly improved. He's gained some of the weight back and she said she'd make sure he gets some Ensure or Boost to make sure he's getting enough nutrients and so forth. I also bought a case of Ensure to keep there to make sure he's eating enough, and that seemed to solve the problem. However, I was a little mystified and disappointed that they didn't notice it, as he had lost 40 pounds. When I brought it to their attention, they did take steps to fix it. I would tell others to talk to them as much as you can and share your concerns right away. If one person doesn't give you a satisfactory answer, go to someone else because I have not heard anything from them without me having to ask the questions first. They don't share what's really going on with him unless I'm asking about it first. There are some very excellent caring staff and people there. I have always received a very quick response from my initial contact [name removed], the Marketing Director. He has always been very responsive to whatever it is I've said. [name removed], who has since been promoted, she always went out of her way to be helpful. Overall I'm really happy that Madison Heights is where my husband is.

We had a great experience with Madison Heights. The staff were very informative and they always kept us up to date with everything that was going on, the communication with families was wonderful. I would highly recommend this facility, it is a great place.

Madison Heights is very clean. I'm pleased with the staff. They are very friendly and very approachable. My loved one enjoys the food. The activities are great. Kelly, the activities director, is on the ball all the time. They're constantly doing things. They've gone to the museum, they do crafts all the time, and they post pictures on their Facebook page. I did not realize they were so limited on what they could do for her as far as care. They pretty much feed the residents and give them their medications. I have not been happy with the bathing situation. They say they give them three baths a week, but she was only getting maybe two. We have hospice coming in now, and hospice is doing it three times a week, so now Madison Heights has stopped bathing her at all. She is in depends and has accidents, so we had hoped she would be bathed every day. Also, it's the night shift that gives the baths, and she was used to taking hers in the morning. So it's not all we thought it would be, but we're pleased with it overall. She enjoys the social aspect of talking with he other patients. It's just the bathing situation where there's room for improvement. And they don't necessarily recognize when something is amiss or take it upon themselves to correct it. It has always been hospice who has called us when issues arise.

I think my loved one is doing well. The food is good, and she's gaining some weight. She seems to get good care. They have good activities. And l like that they post their activities every day on Facebook, so if you're not able to visit that day you can go to Facebook and see pictures. Their cost is about the same as other places. Really the only issue is there's consistently an odor when you walk in.

I think it's been a very good experience. I like the fact that it's for memory care only, and the buildings have a small number of residents - only twelve in each building. The administrative staff is very compassionate, empathetic, and helpful. The meals look really good and are well balanced. They're serving a light meal in the evening, and a bigger meal in the middle of the day, which I think is better. And my loved one eats the food and loves it. I think cleanliness has been less of a priority because they're busy taking care of people. So I just bring my own cleaning things there, and it's no bother to me to occasionally do a little cleaning in his room. And the offices, kitchen, and common areas are all very clean.

The most expensive mistake we ever made

Madison Heights has been so good for my mom. She absolutely loves it there and they do arts and crafts with them and has different activities for whatever holiday it is. The staff is amazing and treats the residents like family.

The rooms at Madison Heights community would be a five out of five, and the food they serve is very good. We would recommend this community to others if they are not far along in their Alzheimer's stages.

I would highly recommend them. One of the main reasons I would recommend them, is because they taught me how to care for an Alzheimer's patient. The staff works with the patient to contact their family by phone. My father-in-law was there for nine months, and it was the best nine months we had with him.

Facility was way too cold for residents! Staff didn’t seem to care!

This is the place for my Mom. [Name removed] did a fantastic job. She was very informative and helpful. I will be back in touch with [Name removed] soon.

The care at this community is great. The staff are always attentive and caring to her needs. The community is clean and maintained like knowing that she is participating in a lot of the activities. The menu is offered with healthy choices. This is a community with a lot of positive care and we would recommend that other families tour this community for the care of a loved one.

Madison Heights is definitely the right fit for my mother-in-law. My Dad is finally ready to admit she needs to have special care, memory care. We have toured and we are going to place my mother-in-law as soon as we finish all the details transferred here. She will be getting good quality care. The place is very clean. The staff is great, they show great compassion. It is safe and secure and close to my home. All inclusive with their care. They might change their rates once a year, but a very subtle change. Madison Heights comes highly recommended by my other friends and family.

This facility is close to our home, and I believe they have a good concept. Our tour guide was very nice and knowledgeable, but we overheard a comment from one of the staff that she was supposed to be on break when she was asked a question. The rooms are smaller than in the other facilities that we toured, and I don't think our Mom could get but about half of her bedroom suit in the room. The hallways were very narrow and the eating areas were only large enough to accommodate a row of tables. There was also a slight odor. I think this would be good for someone who's dementia has progressed a little more than our Mom's. We are eliminating this option from our search.