Lakewood Reserve, A Juniper Senior Living Community

Our family had an in person tour and we were not very impressed at all, there was just a lot of residents wandering around and no staff to really redirect them anywhere. It was during covid and it seemed like they had no limitations on visitors - people coming and going without getting their temperature checked or signing in/out. We just did not get that warm feeling.

This is a great place for your parents to live. Thanks everyone.

Great place for my dad

We chose the community for dad because it was highly occupied, there was a bigger community feel to it and we wanted to make sure that he had a lot of people around him. The care staff has been great and management is keeping me updated on COVID management within the community. The housekeeping and laundry services are good. The activity schedule is packed, he finds them entertaining and people been really good with him. He likes everyone working in dining and they have a variety offered on the menu. Overall, he feels safe, comfortable and the move-in process went good.

So far the management has been professional, helpful, and accomodating. My parents love the food and the servers have been an absolute delight to them when delivering their meals to their room. Maintenance has been very responsive and made sure their TV and pictures got hung during the move in. The care team is also good. They are always accessible and deliver my parents medication in a timely manner. Overall, the value cannot be beat at other communities in the area and we did our research before moving them here.

They've just been unbelievable there. I completely trust the management and they're making very good decisions, including with the way they navigated COVID and what surprises that brought, and I'm just so impressed with them. And the executive director knows my mom. She's just not a name; she knows her. So that's very impressive. The food has been great too. They've done an incredible job with the dining. They've had to manage getting meals to every single resident three times a day. I don't know how they're doing it but it's amazing. With regard to the activities, during the intense lock downs the activities staff make a point of going to my mom's room and chatting with her and getting her involved in things. They're just doing a great job with the staff they have chosen. I feel like I trust everyone, and I don't worry about how my mom is being treated when I can't see her. It's really pretty astounding. All in all, I definitely recommend it.

The biggest issue that we had while my loved one was here was that they were understaffed. They had a very high rate of staff turnover as well.

At that time, a lot of tours were virtual, including our tour at Lakewood Reserve. At the same time, another place we ended up choosing allowed in-person tours. Even through a virtual tour, I could see that Lakewod Reserve was an older facility and not as nice. The people leading the tour seemed like typical salespeople, nice, but the language they used made you keenly aware they’re trying to sell you something.

[name removed] and team over at Lakewood Reserve are wonderful. Well deserving of 5 stars. They are responsive, organized, and COVID compliant. Dedicated to serving their community day in and day out and we very much appreciate their service and support!

My dad was on Hospice and they were wonderful and I'm so glad they took care of my dad. I would definitely recommend this community to others.

Last month, I began the overwhelming search for an assisted living facility for my aging parent. After speaking to [name removed] at Lakewood Reserve, I knew I’d found the best fit for my Dad. [name removed] spent a great deal of time on a virtual tour with myself and my husband. She answered countless questions and maintained open lines of communication amidst the roadblocks presented by the pandemic (even on her days off). [name removed] is organized, knowledgeable, friendly and extremely professional. She has been a delight to work with and has helped alleviate a great deal of my stress. Each of my interactions with the staff at Lakewood Reserve have been wonderful and I cannot say enough nice things about this team. It is evident that they not only enjoy their jobs, they also truly love the residents.

Everything at Lakewood Reserve is great, even during this time they are doing a wonderful job. When we were able to go visit everything was very comforting and everyone was very nice. We were able to eat a few meals and it was nice, i enjoyed it!

I find Lakewood Reserve to be a warm and caring place to live. Activities that bring us together to get us to know one another are my favorite. Bus excursions are my favorite too.

I would like less spicy food. It doesn't agree with my stomach. I am thankful that the staff is vigilant in caring for us. Thank you. Less chicken, more seafood.

We are being kept safe and sound (well protected) only on death from viruses! Food needs some improvement. Lots of complaints to me (resident president).

Ok. Been here 11 months. Lockdown not fun but staff is good. Glad some activities starting again.

They have taken us through the virus safety this far. Great community and a beautiful building.

All is good. I get 3 meals a day.

Staff tries real hard to take care of everyone. Good place to be.

Husband of 53 years passed away of Alzheimer's disease on [date removed] here with me in our apartment. Our 2 adult daughters and grandson live nearby. So I am well cared for during the pandemic and feel blessed!