Harmony at Reynolds Mountain

We had an excellent tour of Harmony with [name removed]. Her enthusiastic and professional personality along with the beauty of Harmony convinced us that should be our future home. Harmony is lucky to have [name removed].

My loved one looks better and feels safe there. My only concern is they are short staffed. The staff is excellent , always willing to work with residents, and seem to be very accomodating. My loved one is very pleased with the food We hired additional help, in which they take my love done to dinner and activities. It is expensive, but it's a clean environment, and my loved one is very happy.

Harmony seems to do a great job with marketing-- they are persistent and really build up the service and experience they offer. Once my mom became a resident, however, I have had minimal communication from the staff. Every time I have tried to bring up my concerns, I have been told that they are understaffed. It also seems like they are ill-equipped to handle someone with my mom's particular needs. She is very physically functional, but has early to moderate stage dementia. Since she is able to bathe, feed, dress and toilet herself, she is apparently very low on the priority scale. I expected much more guidance and support for her while getting acclimated to the community, helping her to get to meals and scheduled activities, and a general positive environment. I don't feel like there is any of that. All I can say is that she is safe, fed and medicated, but she is not thriving. Which is far less than I would expect, especially for the high monthly costs.

We really like everything about this community, the nursing staff and the director [name removed] really helped us during a difficult and getting our loved one adjusted. All of the staff are so friendly, the community is clean and it just has a good atmosphere it does not feel like your typical nursing home. Our loved one does not always participate the activities, but we appreciate that they have plenty of things to do there for residents to take advantage of.

I highly recommend the community. My mom is the happiest she has been in years. We have had a good experience. Since, my mom has been there the food has been really wonderful along with the dining room service team.

We chose Harmony at Reynolds because it was the most attractive, clean, and pretty facility. We met with the sales person [name removed] and she was amazing. T[name removed] at the front desk is super sweet and does what she can. All of the ladies in the cafeteria are awesome and personable. I love her apartment size, the bathroom especially is a great size and the kitchen is to die for. I wish they had easier card games for residents to play, my mother in law is really missing that from her previous facility. I would absolutely recommend them without a doubt.

This is generally a good place to live. Everyone is friendly including the staff and residents. They are very welcoming. The activities are more for non-mobile residents. There aren't a lot of activates for those that are more active.

Our loved one is still adjusting but she does think the meals and dining service is very good. The issues see is having is with the staff and even some people at the front desk. She was unaware that there was a curfew and ended up getting locked out of the community after from home from a later dinner. She has asked many times for a list that has the rules listed out and things that are even off limits and not off limits and still has not received that. She also has asked for a small list of some of the staff members numbers - front desk - management office - as a just in case and still has not received that list. So there is just some lack of communication and organization withing the management team. However it is a beauty facility.

Resident care requirements in a Memory Care Unit are very high due to residents needing help with everyday activities. This unit is understaffed. Turnover is high in both management and at the resident aide level. Understaffing leads to lack of basic care. Complaints about issues to upper management seem to fall on deaf ears. I have been told that their staffing exceeds state requirements, yet it clearly does not meet the requirements of the residents. There are very few activities for the residents. They spend the majority of their time watching TV. There is no staff member in charge of activities for these residents. Many of the aides that are there are very dedicated and hard-working, but they cannot keep up with work and entertain the residents as well.

Great place. New, nice facilities, really flexible even if mom needs support while in independent living.

The community is nice and beautiful. The staff is friendly and helpful. The food is not plain food and is more on the imaginative side.. The way it is served is not appetizing. I wouldn't change a thing about the community.

Hotel style, nice activities and great floor plans. Not as homey.

The food there is horrible, but the activities are slowly starting to come back. Our loved one is a fall risk and they do not call us when our loved one falls, or if they do it is way later. They have good intentions just like other places and do have some amazing staff, but to us they seem to be stretched thin and just not enough staff.

The communication of the community could be better and their covid plan could be better also. When we needed some help with my loved one we were not able to get it due to my loved one having covid. I would have liked to see some type of a plan to assist residents that had covid. I would recommend this community to others

The CNA's are great, but I don't see them wearing masks as they are supposed to. I have not met the nursing director yet, and it doesn't seem like a welcome to our family type of deal.