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HarborChase of Wellington Crossing - ECC

8785 Lake Worth Rd, Wellington, FL 33467

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HarborChase of Wellington Crossing - ECC community exterior
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anonymous - Loved one of resident/client
4.0
Ask more questions

I would say to modify your expectations. It is bright and shiny and looks really great from the outside but really needs to be considered is the level of care. There are a lot of staffing shortages and communication is not always the best especially when you first move in they do not tell you a lot of the details that you need to know. Getting services started was a challenge and unless you hire a private care partner then your loved one is not going to get a lot of personal care. If your loved one is not self sufficient then you want to hire a care person to care for them due to the small number of staff in the community. I feel that my parents are in a safe environment and I am not completely dissatisfied and with all of the shortages alll other places are comparable at the time just go in with your eyes open.... Read more

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About the facility HarborChase of Wellington Crossing - ECC

Live your best life at HarborChase of Wellington Crossing — a community offering assisted living and memory care services in Wellington, Florida. Our grand, resort-style community is surrounded by gorgeous nature preserves and lush scenery and is only a few miles away from the sandy shores of Palm Beach. Residents can socialize in our stunning courtyard, or chat with their loved ones in our spacious, open-concept common areas featuring large windows, allowing for an abundance of natural light. At HarborChase of Wellington Crossing, we are here to help you live your best day every day.

Community Services and Amenities

At HarborChase of Wellington Crossing, you don’t have to worry about maintaining a household. Our professional and considerate associates offer regular housekeeping, laundry, and maintenance services, so your apartment stays in excellent condition. Experience delicious, gourmet dining in our chic dining hall, where our professional chef and team serves a variety of delectable menu options.

Rest easy knowing that experienced caregivers are on-site 24 hours a day, seven days a week and are always ready to provide assisted living and memory care services. We offer medication management and assistance with daily living activities, such as dressing and grooming. We also provide ambulatory, diabetic, and...

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Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
HarborChase of Wellington Crossing - ECC is a community within Harbor Retirement Associates LLC properties. See all Harbor Retirement Associates LLC communities.

Pricing for HarborChase of Wellington Crossing - ECC

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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1 Bedroom
Starting at
$XXXX
/mo
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2 Bedrooms
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$XXXX
/mo
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Semi-Private
Starting at
$XXXX
/mo
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Studio
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Amenities at HarborChase of Wellington Crossing - ECC

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
High Acuity Care
Medication Management

Meals & Dining

Meals Provided
Guest Meals
International Cuisine
Professional Chef

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Kitchenette
Ground Floor Units
Handicap Accessible

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Resident Parking Available
Complimentary Transportation
Uncovered Parking

Pets

Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Main Street Shops
Indoor Atrium

Recreational areas

Arts and Crafts Center
Billiards Lounge
Fitness Center
Game Room

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Memory Care Only Community
Enclosed Courtyard

Languages spoken

French
Spanish

Activities

Devotional Activities Offsite
Visiting Chaplain or Priest
Visiting Rabbi
Art Classes

Reviews

for HarborChase of Wellington Crossing - ECC
3.7(27 reviews)
Write a Review

Cleanliness

4.4

Friendliness

4.0

Meals & Dining

4.0

Care Services

3.7

Activities

4.1

Staff

3.9

Value for Cost

3.7

Overall Experience
12
6
3
1
5
Date Submitted
4
12
20
Reviewer
1
19
6
1
Care Received
16
11
1-20 of 27 reviews
Sort by

3.0
Kimberly - Toured community
Assisted Living
November 10, 2022
Verified Review
I Toured This Community

Conveniently located to our home, however our time there we just didn’t get the homey feeling we wanted for our loved one.


3.5
Anonymous - Loved one of resident/client
Assisted Living
September 28, 2022
Verified Review
Review for HarborChase

Management is super friendly and responsive but the CNA's is not as friendly. The food is okay. The value for the money is average but expensive.

Cleanliness

4.5

Friendliness

2.5

Meals & Dining

3

Care Services

No data collected

Activities

No data collected

Staff

No data collected

Value for Cost

3


3.0
anonymous - Loved one of resident/client
Assisted Living
August 30, 2022
Verified Review
Look a little deeper.

We're not particularly happy with them. Our biggest concern is the health aides, which they call care partners. We pay extra for additional services. Their base price is basically independent living, and you pay extra for assistance. The care partners aren't showing up half the time to help our loved one with showering, dressing, or going to bed. Which is hard on my loved one, who then doesn't know what to do. I've discussed it with the head nurse and the director, and it's still happening. Another concern is that the care partners don't have any bedside manner or communication skills. Residents like my loved one with mild dementia need a greeting and/or introduction when a person enters into their home. Often they don't say anything when they come in. Sometimes they ask her if she needs anything instead of just helping her with the pre-determined task. If she says she's not sure, they just leave. And these aren't isolated incidents. As far as recreation goes, the recreation director is very nice, and I think he tries to do a good job. But activities have been very inconsistent. When they're not happening as posted, there is no communication. When activities are on the schedule, it's not indicated where in the facility they will be taking place. When she asks the concierge, they don't know. And often activities are cancelled because nobody is showing up. So she has pretty much given up on trying to attend. Meals are one of the highlights. The dining room staff is a little friendlier. They know everyone by name, and ask the residents what they would like to eat at each meal. They could speak up a little though, since many of the residents are hard of hearing. But everything I've tried has been good. They serve dessert every day, and they serve the crispiest bacon I've ever had. The menu has good variety. The concierge staff is also very friendly, as well as housekeeping. It's a beautiful facility - bright and shiny and new. The tour was wonderful, but it doesn't live up to the hype. It's the care partners that we have a problem with - their lack of bedside manner and inconsistency of care, which we are paying a premium for. I also wish they had online availability for families to see the activities schedule so I could prompt her to participate. Additionally, there is no way to check meal balances, which don't roll over, unless you contact the chef. So it's hard to plan for the month. Basically there is no online visibility for families, and there's no excuse for that in this tech day and age. For the residents without family there to advocate for them, I would be concerned.

Cleanliness

4

Friendliness

3

Meals & Dining

4

Care Services

2

Activities

3

Staff

3

Value for Cost

3


1.0
Fern - Resident/client
Memory Care
June 13, 2022
Zero stars

This was one of the most traumatic experiences I've had as of late. The director disparaged us because my parent is on Medicaid (then don't accept Medicaid if you think we're beneath you) and we were misled and did not end up moving in. I have a credible witness who can attest to this. The executive team was no better. They treated us like they were doing us a favor and seemed to forget who their bread and butter is. It's all about the money imho. They even had an attorney from out of state try and silence me but that's what actually spurred me to write this review. This experience has really left me concerned about putting my parent in any community. Look past the beautiful facade.

Cleanliness

5

Friendliness

No data collected

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

1

Value for Cost

2


5.0
Susan - Toured community
Assisted Living
June 1, 2022
Verified Review
Tour experience

HarborChase of Wellington Crossing is a brand new and beautiful facility, they are opening another location as well. The staff were all so accommodating. My loved one is at home but in the future if he needs more care, we are keeping them in mind.


4.0
anonymous - Loved one of resident/client
Assisted Living
May 3, 2022
Verified Review
Ask more questions

I would say to modify your expectations. It is bright and shiny and looks really great from the outside but really needs to be considered is the level of care. There are a lot of staffing shortages and communication is not always the best especially when you first move in they do not tell you a lot of the details that you need to know. Getting services started was a challenge and unless you hire a private care partner then your loved one is not going to get a lot of personal care. If your loved one is not self sufficient then you want to hire a care person to care for them due to the small number of staff in the community. I feel that my parents are in a safe environment and I am not completely dissatisfied and with all of the shortages alll other places are comparable at the time just go in with your eyes open.

Cleanliness

3.5

Friendliness

4

Meals & Dining

4.5

Care Services

3

Activities

4

Staff

4

Value for Cost

4


5.0
Pam M - Loved one of resident/client
Memory Care
April 21, 2022
Aunt in the memory side

My aunt moved in a little over a year ago. They treat like family and whenever I go to visit I feel so welcomed and I am greeted by first name. [name removed] at the front desk is so nice. I havent seen my aunt so happy since before my uncle passed. Thank you HarborChase of Wellington. The aids care so much and couldnt have asked for a better place. Highly recommend, worth every dime. I couldnt imagine a better place

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


1.0
Susan - Loved one of resident/client
Assisted Living
March 12, 2022
Terrible

I was in the process of moving my mother into memory care. This facility withdrew money from my account that was not justified. It took over 3 months for them to provide a statement justifying the amount of the withdrawal, and there was over $5800 in charges that were not authorized. The executive director [name removed] promised to refund a partial amount in December, but it never happened. The sales director [name removed] promised me a complete refund in August. It has been over 7 months and I have not been refunded any of the money. The staff at HarborChase has stopped responding to emails and phone calls. They are only prompt with responses when they are trying to sell you something. I have heard multiple stories form other residents who were also overcharged and not reimbursed.

Cleanliness

1

Friendliness

1

Meals & Dining

2

Care Services

3

Activities

No data collected

Staff

1

Value for Cost

1


5.0
Estelle G - Loved one of resident/client
Assisted Living
January 6, 2022
Great Place

What a great community! Amazing hospitality. My mom has been in this community for two years. She is thriving, listen nothing is perfect but they are always available to listen to you. The staff is like family. Look no further 1000 stars if I could. This place saved my sanity.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Paul S - Industry reviewer
Assisted Living
January 5, 2022
Great communtiy!

best place around

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Kelly L - Loved one of resident/client
Assisted Living
January 4, 2022
They CARE

My parents moved in back in the summer last year and it has been the best experience for them. He fought me pretty hard on moving out of their house. It was a PROCESS, but the team at HarborChase made it so much less stressful. My mom is in their memory side and finding a good memory care was our first priority. Harborchase was just so bright and the activity girls were so good at making all the residents happy and involved. The bathrooms are so big and spacious. Once my dad was able to see how good my mom was doing he was able to agree to moving in. I have never seen him so happy with his "happy hour group". Every night he goes for happy hour and plays dominos during the day. He has even gotten involved in their exercise groups. If you are wondering which place is right for your family, give HarborChase a try. Nothing is perfect and not every day is going to be best but they try and never stop trying. All I can ask for is that my parents are happy, and that Harborchase CARES

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Elizabeth G - Loved one of resident/client
Assisted Living
January 4, 2022
Best place for my mom

I wanted to wait a month or so to make my review so my mom could have the full experience here. My siblings and I toured many communities in Palm Beach county and we kept landing on HarborChase whenever comparing. We made sure to try lunch at our top choices and the team here blew is out of the water in comparison. Since moving in over a month ago, my mom has done so much better. She did require alot more care when she first got there (came from Rehab) and the aids were just so kind to her. Although my mom can be "a little" needy, the aids are so patient. Whenever I call the front desk, they greet me like I am family now, I think I call too much. Wanted to recognize [name removed] too, always keeping her included in the games and art classes

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
anonymous - Loved one of resident/client
Assisted Living
October 29, 2021
Verified Review
I would recommend HarborChase of Wellington Crossing

We chose HarborChase of Wellington Crossing because they had the highest standard license, it is very well run, and it is a more established community with a lot of residents. The only reason I gave a 4 was just because sometimes when she pushes her button it is difficult to get staff to come right away to help her. The staff are very friendly and take her to the activities she wants to go to. The dining room is superb, she is always sitting with other people. The environment is fabulous, it is bright and cheery and feels like you are walking into a hotel. I think she is very happy here and I would recommend them to others who are looking.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

4

Activities

5

Staff

5

Value for Cost

5


1.0
Marie W - Loved one of resident/client
Assisted Living
September 20, 2021
Stay away!

Not enough room here to detail the incompetence of this place. Don't let looks fool you. While on vacation there, I witnessed the incompetence first hand. In short: ridiculous wait times for meals; aides response time from 30 minutes (illegal) to never; mom left on toilet to fend for herself while aide "went out for a minute", mom fell twice trying to go to the bathroom by herself because no one came to help her; although a few of the aides were very nice, most were unfriendly/not engaging/sometimes rough, skipped showers, unchanged bed sheets, clothes thrown here and there (soiled underwear in the shower), laundry was not put away (despite us putting signs all over the place) and sometimes came back damp, picked up for breakfast one day at 9:45am and that was after we searched the halls for help...on and on. Despite meeting with the Director, nothing was accomplished. Our sweet mom would call up crying because no one would come for her. We were out of there in three months. Stay away!

Cleanliness

5

Friendliness

3

Meals & Dining

2

Care Services

1

Activities

2

Staff

2

Value for Cost

1


4.0
anonymous - Loved one of resident/client
Memory Care
September 17, 2021
Verified Review
HarborChase of Wellington Crossing - ECC review

It is a little pricey but the biggest thing that stood out to us was the cleanliness and the memory care staff. HarborChase is not like other communities we looked at, instead of gathering the memory care residents and sitting them in front of the nursing station to sing songs all day, they actually integrate the residents with the assisted living. They take them around the community to use different equipment and even take them on trips. The memory care is just outstanding.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

5

Staff

5

Value for Cost

4

Response from HarborChase of Wellington Crossing - ECC

September 21, 2021

Thank you so much for sharing your experience! We appreciate your wonderful review and your kind words about our cleanliness and memory care services. We look forward to serving you and your loved one for many years to come!


1.0
Liz - Loved one of resident/client
Assisted Living
August 30, 2021
A terrible place for mom

After two and a half months I transferred my mother to a new facility. The service was horrendous. Some aides were down right incompetent and cruel. After speaking with management quite a few times nothing was resolved. Complaints fall on deaf ears! this whole experience was very traumatic for my mother and a huge undertaking and inconvenience to us. In lieu of this I am requesting a refund of the community fee.

Cleanliness

3

Friendliness

2

Meals & Dining

3

Care Services

1

Activities

2

Staff

2

Value for Cost

1

Response from HarborChase of Wellington Crossing - ECC

August 30, 2021

At HarborChase of Wellington Crossing, the safety, security, health and well-being of all our residents is always our top priority. We take all of our reviews seriously and we are more than happy to privately discuss your experience.


5.0
Arthur - Loved one of resident/client
Assisted Living
July 29, 2021
Verified Review
The front office sales experience was the most pleasant.

Also the food is unparalleled compared to the other eight properties we visited. That was the determining factor for my dad. The chef is from the Ritz Carlton, and there's a regular sit-down, order from a menu experience at each dinner. It's phenomenal. Most of the the food we tried at the other places was cafeteria quality. For my mom, it was all about the activities that were available. And they deliver on both fronts.

Response from HarborChase of Wellington Crossing - ECC

August 30, 2021

Thank you for the kind words! We appreciate you taking the time to review our HarborChase of Wellington Crossing community. Make sure to connect with us on social media to stay in touch. We look forward to serving you and your family for many years to come!


4.0
anonymous - Loved one of resident/client
Memory Care
July 8, 2021
Verified Review
my review of HarborChase of Wellington Crossing

The community is open to feedback and has addressed any issues we have had. The community is clean and neat, and the staff is very friendly. Overall we are very happy and blessed that we can spend so much time with our loved one. The activities are very engaging and they really try to get people engaged.

Cleanliness

5

Friendliness

5

Meals & Dining

3.5

Care Services

4

Activities

3

Staff

5

Value for Cost

4

Response from HarborChase of Wellington Crossing - ECC

August 30, 2021

Thank you so much for taking the time to rate us. We are glad that you and your loved one have a great time in our community and happy that our associates were able to address any issues. Make sure to connect with us on social media to stay in touch!


4.0
Kenneth I - Loved one of resident/client
Assisted Living
February 23, 2021
Verified Review
Initial assessment of HarborChase in the first three months

The rooms at the community are adequate in size, we have no complaints, however we are having some issues with the overall rates.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

4


1.0
Jay - Loved one of resident/client
Assisted Living
February 1, 2021
We thought they cared about people. We were wrong. Its a business first

Will be following up with a review shortly.


Viewing 1-20 out of 27 reviews

Neighborhood around HarborChase of Wellington Crossing - ECC

See what the neighborhood has to offer and what’s nearby:

Frequently Asked Questions about HarborChase of Wellington Crossing - ECC

HarborChase of Wellington Crossing - ECC offers 1 Bedroom, 2 Bedrooms, Semi-Private and Studio. Learn more.

HarborChase of Wellington Crossing - ECC has received an average review rating of 3.7 based on 27 reviews. See all reviews.

Call (561) 320-4500 to reach a resident at HarborChase of Wellington Crossing - ECC.

To reach a resident at HarborChase of Wellington Crossing - ECC call: (561) 320-4500



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.