1-7 of 7 reviews
Diane A - Spouse or partner of resident/client
My spouse is in the memory care side. For the most part things are handled well although the food at mealtime is at best lukewarm if not cold. Not sure what the issue is with that. Could also do a better job on making sure the bathroom is stocked with the necessary products. The level of activities is also really poor at this point. He is often bored.
Response from Grace Assisted Living at Caldwell
November 17, 2021Hi Diane - thank you for your review and bringing your concerns to our attention. I will address these with the management team, as we continue to strive to provide the best experience for our Grace residents and families. Thanks again and have a wonderful day!
Just N - Child of resident/client
My parent is here. Unfortunately I can’t relocate them. Constant staff turn over. Why? Clearly bad management. Manager never returns calls. Uneducated support staff. Always short staffed. Raised rates for stupid reason. Lack of professionalism. Facilities are very nice but the rest is just unacceptable.
Response from Grace Assisted Living at Caldwell
November 17, 2021Hi Just N - Thank you for sharing your concerns with me. I will be certain to pass this feedback along to our owners and management team. There have been recent nationwide staff shortages, however, please rest assured that Grace is doing everything we can to retain quality staff and hire quality staff. Rates are increased only to keep up with the booming market and to retain our staff. Thanks again and kind regards.
anonymous - Spouse or partner of resident/client Communication between the staff and our family is not the best. There has been an issue with medication not being administered. I would like to see healthier options for meals that include more fruits and veggies. I would not recommend this community to others based on my experience.
Response from Grace Assisted Living at Caldwell
November 17, 2021Hello and thank you for your review. This is feedback that I will pass along to our ownership and management teams for further review and consideration. We are always striving to improve and provide the best experience for our residents and their families here at Grace. Thanks again and kind regards.
anonymous - Resident/client I think the Grace Assisted living needs a lot of improvement, but my experience was horrible. When i first got there in June the only restriction was not have no visitors. They had to take away all the activities and the bus transportation. The meals were pretty good but they were pretty heavy with carbohydrates. Some of the staff were very nice and easy to get a long with, i did have quite a lot of friends within the staff. However, there was a pretty high turnover rate.
Response from Grace Assisted Living at Caldwell
November 17, 2021Thank you for your review. We are continuing to improve our processes and staff during these unprecedented times. While some things are out of our control, I will be certain to pass along your feedback to the respective teams. Thanks again and have a good day!
Paul - Loved one of resident/client My mom is really happy there. The community is very organized, tidy, and clean . It's a nice place and I am glad she wound up there. She is very well taken care of there. We chose this community because it was newer, there are a few of them located here, they got good reviews, and most of all, my mom liked it. She felt comfortable when we visited. My mom has never complained about the food. She looks forward to the dining experiences there. She enjoys the exercise classes. She has made friends and is perfectly content there. She is 91 and walks a few miles a day. She is safe there.
Response from Grace Assisted Living at Caldwell
November 17, 2021Hi Paul - thanks for your wonderful review of Grace! The ownership and management teams have done a great job of creating an inviting community based on residents' and families' care needs. We are so excited to hear that your loved one enjoys living at Grace and feels safe with us. Thanks again and have a great day!
J - Loved one of resident/client
This place is horrible. I wouldn’t recommend putting a family member in here. My grandmother was in their facility for only 3 months and my mom had to be the one to bathe her and change her bedding. She was found face down on the floor twice. After a hospital stay we moved her to a much better facility. They also don’t feed their memory care patients enough food.
Response from Grace Assisted Living at Caldwell
May 13, 2019Hello J,
I'm sorry to hear your disappointment with our community. Looking at your synopsis I am trying to determine what areas we can improve upon.
1. From your perspective was the resident was not receiving cares with bathing and laundry?
2. What aspect of the two (2) resident falls were you concerned with? Did the facility communicate what interventions had been implemented to prevent future falls from occurring?
3. Where you aware that residents may always request more food for meals?
Please let me know if there are any other items you would like to discuss.
Thank you!
Grace Assisted Living Management Team
Sandy Riddle - Loved one of resident/client
Do not be fooled by the nice facility.... terrible management
Response from Grace Assisted Living at Caldwell
May 13, 2019Hello Sandy,
Apologies for the delayed response from this prior review.
We are disappointed to hear your dissatisfaction with the facility management.
Were there certain aspects of facility management that could use improvement.
Thanks for your input!
Grace Assisted Living Management Team
