Forest Heights Senior Living Community

Do not put your loved one there unless you are staying with them around the clock. There are not enough CNAs to care for the residents. My loved one was left sitting in a chair all day long, not changed or cared for. If I asked the staff to do anything , it was a hateful response or they said "you will have to wait your turn". They did have great activities offered for mobile residents. I would not recommend this place to anyone under any circumstances.

My father started out in assisted living but moved to memory care after a week. Overall I am pleased except for the housekeeping in memory care. I have been told there will be dedicated full time staff for this unit soon. I know memory care is expensive and my father currently shares a room but the space is really small in my opinion for how much pay per month. I hope to move him to a private room when one is available. I am pleased with the staff and feel have good communication. I would like to have had more spaces outside his room to visit but that is limited in this memory care area. I would advice if your family member needs physical therapy check your insurance first - the PT that is offered by the Five Star Community on site was not in network and I did not realize it and got stuck with a large bill. I found another company that comes to this community that is in network and my dad is just as happy. In general my dad’s health is much better because he is getting his meds on time and eating 3 times a day - all of which he was forgetting at home by himself.

If you are considering placing a loved one(s) at this facility, I beg you to reconsider! This property is part of 5 Star Senior Living, but there is nothing 5 star about this place. My grandparents have lived here since [date removed], in those 3 years, there has been at least 3-4 different executive directors. Each time, promises of improvement and changes to come are said, and then either the ED is reassigned or leaves, and the poor work culture returns. My grandparents have received rude and intimidating treatment from staff on a consistent basis. It costs a considerable amount of money to live at this facility and yet, in spite of this, oftentimes residents are only given small or half portions of food and leave the dining room hungry. The quality of the food that is prepared is less than appealing. In addition to rude staff, there are often medication errors in dispensing my grandparents medications. My family has repeatedly had conversations with the executive directors and even to the company’s corporate office and that has fallen on deaf ears. There are some very loving and wonderful staff members that my grandparents and my family dearly love, had it not been for them, it would have been completely unbearable here. Unfortunately, their good deeds get overshadowed by the substandard treatment and poor performance of job duties by some staff. I shared this same review on google. I want to ensure that the word gets out to the community on the extensive problems at this facility and the poor company culture that exists here as well as at its corporate. These are Unacceptable conditions for my grandparents and fellow seniors, many of whom are military vets to have to endure! If President Trump could see this place he would say, “Drain the Swamp!”