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Fallbrook Glen of West Hills

6833 Fallbrook Avenue, West Hills, CA 91307

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Mitch - Loved one of resident/client
4.0
She's Happy

Our experience has been very good so far. The staff communication with the family has been very easy, and they have been receptive to the family's questions. There are different items for the residents to select from; however, there are not enough vegetarian selections to choose from and this would nice to see an improvement in.... Read more

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About the facility Fallbrook Glen of West Hills

Fallbrook Glen Senior Living is a California licensed Residential Care Facility for seniors providing services to the local community.

At Fallbrook Glen Senior Living, we offer an experienced, caring and compassionate staff that listens to and understands the needs of our residents on an individual basis.

We are located in the West Hills Neighborhood. We offer a variety of spacious, well-appointed living options.

Studio, one-bedroom or luxury suite.

Each room provides individual controls for heating and air conditioning, phone outlets, a 24-hour emergency call system and basic cable TV service. Some rooms feature balconies.

At Fallbrook Glen Senior Living, we recognize the need to understand each person's unique differences, preferences and level of independence.

We believe that activity, social interaction and learning are important to the emotional well-being of an individual. Because of this we offer a wide variety of meaningful recreational and learning activities, tailored to the needs of each resident.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
Fallbrook Glen of West Hills is a community within Northstar Senior Living properties. See all Northstar Senior Living communities.

Pricing for Fallbrook Glen of West Hills

Total monthly costs depend on room type, select services, and the level of care needed.

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Toursat Fallbrook Glen of West Hills

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Amenities at Fallbrook Glen of West Hills

Health Care Services

Memory Care
Ambulatory Care
Diabetic Care
Incontinence Care
Staffing & Ancillary Services
Medication Management

Meals & Dining

Meals Provided
Guest Meals
Restaurant Style Dining
Room Service

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Ground Floor Units
Cable or Satellite TV
Air Conditioned

Facility Amenities

Dining

Café or Bistro

Transportation & parking

Resident Parking Available
Complimentary Transportation
Transportation at Cost
Property Convenient to Public Transit

Pets

Weight limit 1-15lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Main Street Shops
Beauty Salon

Recreational areas

Game Room
Movie or Theater Room
Raised Garden Beds

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

English

Activities

Devotional Activities On-Site
Visiting Rabbi
Catholic Services
Jewish Services

Reviews

for Fallbrook Glen of West Hills
3.8(44 reviews)
Write a Review
Cleanliness

3.9

Friendliness

4.1

Meals & Dining

4.3

Care Services

3.8

Activities

3.9

Staff

4.7

Value for Cost

3.9

Overall Experience
17
14
8
3
2
Date Submitted
0
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8
Reviewer
3
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Care Received
7
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1-20 of 44 reviews
Sort by

3.0
Anonymous - Loved one of resident/client
Memory Care
September 20, 2022
Verified Review

We've had some issues, but have brought them to attention and things are getting better.

Cleanliness

3

Friendliness

5

Meals & Dining

5

Care Services

3

Activities

4

Staff

4

Value for Cost

4

Response from Fallbrook Glen of West Hills

October 24, 2022

Although we appreciate feedback from all families, this is not typical of us to hear. We welcome the opportunity to meet with you further to discuss your concerns soon. Please contact our Executive Director directly by phone at 818-883-4123 so we can address your concerns. Thank you.


4.0
Mitch - Loved one of resident/client
Assisted Living
August 1, 2022
Verified Review
She's Happy

Our experience has been very good so far. The staff communication with the family has been very easy, and they have been receptive to the family's questions. There are different items for the residents to select from; however, there are not enough vegetarian selections to choose from and this would nice to see an improvement in.

Cleanliness

4

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5

Response from Fallbrook Glen of West Hills

August 7, 2022

We are always grateful to receive positive comments about our facility and everything we have to offer. Respectful, courteous, and professional care is what we aim to provide at Fallbrook Glen of West Hills!


4.5
Christina L - Loved one of resident/client
Assisted Living
January 26, 2022
Verified Review
They do a fantastic job given all the circumstances - covid, communication with families, doctors, etc

We really enjoy the amount of space they have inside and outside of the community. We like how the kitchen has a ton of windows that brings in that natural bright light, never depressing looking. All in all our loved one enjoys the meals aside from a few, and we so far have had a great experience.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

4

Activities

5

Staff

5

Value for Cost

5

Response from Fallbrook Glen of West Hills

February 7, 2022

Hi Christina, thank you for your amazing feedback. We are elated to know that you get all the comfort and positivity at Fallbrook Glen of West Hills. We hope you have a wonderful day!


5.0
B Wisler - Loved one of resident/client
Assisted Living
January 24, 2022
Verified Review
Compassionate, Caring, and Helpful

My loved one was there for a short amount of time and paid in advance for the months they were planning on being there. I'm still waiting on a refund for the outstanding amount. The staff was very good at assisting my loved one. The food was very good at Fallbrook. Several of the residents were very kind to me. The staff would greet me by name each time I visited my loved one, and this was impressive to me.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

No data collected

Response from Fallbrook Glen of West Hills

January 31, 2022

Thank you so much for your review of Fallbrook Glen of West Hills! We truly appreciate the feedback and hope to hear from you again.


2.0
anonymous - Toured community
Assisted Living
December 21, 2021
Verified Review
Tour of Fallbrook Glen

We were disappointed with our experience from the start. The person who was supposed to give us the tour never showed up and did not call to let us know she would not be there.

Response from Fallbrook Glen of West Hills

December 23, 2021

We are sorry we let you down. This is unusual of us, as we aim to provide our guests with attentive and courteous service. We hope you will allow us the chance to talk to you about your experience and what we can do to make it right. We encourage you to reach out to Lilit Chaparyar at lchaparyar@northstarsl.com when you can. Take care.


4.0
TH - Resident/client
Assisted Living
May 13, 2021
A great place

I moved to Fallbrook Glen Dec. 2, 2020 from another nearby but inferior Assisted living. Fallbrook Glen is 100 times better! Fallbrook has delicious food, caring staff, a beautiful garden, civil, friendly residents, a variety of activities and cool nightly movies. Sometimes the wait staff are inefficient or the menu cheesey. I wish communications were better but that’s one of my pet peeves. My room is large and quiet but I do pay a bit more. COVID was handled well here by management and we are COVID free. Overall I would give Fallbrook Glen Assisted Living a high rating. T. H., resident.

Cleanliness

4

Friendliness

4

Meals & Dining

3

Care Services

4

Activities

4

Staff

4

Value for Cost

4

Response from Fallbrook Glen of West Hills

June 22, 2021

Wow, thank you for the incredibly thoughtful review about our senior living community and services! We are so pleased to hear that your experience here has already been so much better with our delicious food, variety of activities, and friendly atmosphere. Our team is dedicated to providing the best home environment for our residents. It's very helpful to hear detailed feedback like yours. Thank you again for supporting Fallbrook Glen of West Hills with the amazing review!


5.0
K. S. - Loved one of resident/client
Assisted Living
April 20, 2021
Verified Review
This Place has Been Good for My Father-in-Law So Far

So far, they have been great. My loved one seems to be happy here currently. The staff is fabulous and the communication is good so far. The food seems to be good for my loved one. Some residents are still having meals delivered to their rooms.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

5

Response from Fallbrook Glen of West Hills

April 21, 2021

Thank you for taking the time to review our community! It's great to hear that your loved one is happy with their stay thus far. We strive to provide excellent service and care to our residents, and we will continue to work to provide a great home atmosphere during these difficult times.


5.0
Nicholl S - Loved one of resident/client
Assisted Living
April 12, 2021
Thank you!

Fallbrook Glen of West Hills is amazing! I am so happy we initially picked this place for dad to stay. It's clean and the staff was kind and caring, not only to residents but to visiting family as well. I have spoken highly of you all to many of my friends and acquaintances in the community and will continue to do so. Definitely one of the best senior living communities just like senior center which is where he was a resident for the remaining of his years. I will always be grateful and appreciative of how well he was taken care of at both facilities. Thank you!

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

4

Response from Fallbrook Glen of West Hills

April 16, 2021

Thank you so much, Nicholl! We appreciate your kind feedback and are happy to hear that you consider Fallbrook Glen of West Hills a clean and caring community for your dad. Our team aims to provide a positive environment for all of our residents, and we're grateful for your feedback. We wish your family all the best!


1.0
anonymous - Loved one of resident/client
Memory Care
March 29, 2020
Beware

My brother lived here for four years through two different management teams and had to leave due to a critical lack of care. Although some of the staff are caring and helpful, they are consistently understaffed and as a result, the residents do not get the care they need. I know the management has changed again since he left last year so I am hopeful that this team has a better approach. The last team was all about making money and not about caring for residents. There was a consistent lack of response to family member questions and requests. We have since found a wonderful living situation and his health has made dramatic improvements. I would not recommend this place for anyone needing assistance and caring connections.

Cleanliness

1

Friendliness

1

Care Services

1

Activities

1

Value for Cost

1


3.0
A daughter - Loved one of resident/client
Memory Care
June 6, 2019
Not for everyone

We had to bring my mother back home after only a few months. They're understaffed for someone with her needs. The caregivers were very kind to her, but there are just not enough of them. Their care was rushed and they didn't have time to notice things. e.g., my mother completely ran out of towels and no one noticed. I washed my hands and there was nothing in the room to dry them. (One would think whoever got her up and dressed her would have noticed.) Another time she ran out of soap, and no one had checked the medicine cabinet for a new bar. Her lower toilet seat was soiled for at least three days, but I guess they were waiting for housekeeping to clean it - and housekeeping is only there once a week. She had bad falls on three occasions because the caregivers didn't come soon enough and she grew impatient. On two separate occasions while I was there, it took them 1/2 hour to answer the call button. (Other times they were there within 10 minutes.) I don't fault them, they have too many residents to look after. They had problems with her oxygen at first (more than once we found both portable tanks were empty) and we finally gave up on expecting them to change batteries in the hearing aids. The laundry staff has no system - I guess. Three nightgowns, two dresses disappeared in the last month she was there, along with bedding and other articles of clothing - all marked. I found a bath mat in her room CLEARLY marked with someone else's room number and name - neither of which were even close to my mother's room number or name. (I took the bath mat back myself.) I don't know if HQ is keeping them on too short a string in terms of funds, but their money is clearly not being spent on caregiving staff and training. If I had a parent who was still pretty independent, it would be another matter. I liked everyone there personally, but for someone who's in between assisted living and memory care, it's just not the right place. I hate to write a bad review, because I really did LIKE everyone, but I was so disappointed in our experience that I had to say something. I earnestly hope they can correct these issues.

Cleanliness

4

Friendliness

5

Care Services

2

Activities

5

Value for Cost

3


4.0
MomsDaughter - Loved one of resident/client
Memory Care
April 11, 2019
Overall happy with care

Overall, they do a good job of taking care of my mother. My frustration is with the time they took figuring out how to handle her oxygen (I went to visit a couple of times where both her portable tanks were empty so she couldn't leave her room). There are still problems changing her hearing aid batteries. They appear to be short-staffed on caregivers (sometimes it takes them a long time to answer the call button), but 99% of the caregivers they have are wonderful with her. They're very good about keeping me informed when they have a concern. Mother's not always crazy about the food, but then she complained about everything I cooked, too. Other residents seem happy and well-cared for. The outside garden area is lovely.

Cleanliness

5

Friendliness

4.5

Care Services

4

Activities

5

Value for Cost

4


1.5
anonymous - Loved one of resident/client
Memory Care
April 11, 2019
Quality has declined.

My brother has lived at Fallbrook Glen for three years. In the past year, they have had new management and the staff has been cut. The quality of care is suffering. Caregivers are short with residents and management is unresponsive to calls from family members. We are looking for a new home for my brother.

Cleanliness

1.5

Friendliness

1.5

Care Services

1.5

Activities

1.5

Value for Cost

1.5


4.0
anonymous - Resident/client
Memory Care
November 1, 2017
Verified Review
Meridian of West Hills

Overall, I’ve been very pleased with Meridian of West Hills. It’s a nice quiet place, and everyone here is nice. It’s an older place, but I like it. Really, all I want is a nice place, with good people who keep their promises. I do wish that they has a 24 hour coffee service. Otherwise, I’ve very satisfied, and I would recommend Meridian to others.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
anonymous - Toured community
Memory Care
September 20, 2017
Verified Review
A quick visit

I visited this community during an open house and I was not impressed. When I went into the lobby I saw the residents just sitting around it was depressing and I just walked out. I did not think this community would work for my loved one.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

2

Value for Cost

3


5.0
anonymous - Toured community
Memory Care
August 6, 2017

Liked the administrators and facility, plus it's close to us for ease of visits...hoping this works out as well as we would like it to.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


3.5
anonymous - Toured community
Memory Care
August 2, 2017
Verified Review
Great Place!!

I have no complaints of how things went for my tour of this community for my loved one . The staff where very professional throughout our visit and made sure to answer any questions I had for them in detail. The property was nicely presented and was very clean in my opinion. I thought they had a great activity program available for all of the residents as well as other amenities . It was just not the right fit in the end decision for my father.

Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


3.0
anonymous - Toured community
Memory Care
June 21, 2017
Verified Review
Seeing Another Option

I had a tour at this community. They only showed us the memory section and my father-in-law is not ready for that. He is able to a lot of things on his own.

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


4.0
anonymous - Toured community
Memory Care
June 12, 2017
Verified Review
A good experience!!

I also had a wonderful tour of Meridian of West Hills. The facility was very clean and in good shape. The person who took me around was friendly and able to answer all of my questions. It was a good experience to tour.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


4.0
anonymous - Toured community
Memory Care
April 13, 2017
Verified Review
Care for mom

This is a large community then what we wanted. It was clean but too big for her to feel comfortable. We wanted a family feeling and this was not what we could find for her. We liked the tour and the staff was nice. Families need to tour this community for the care of a loved one.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
anonymous - Toured community
Memory Care
March 30, 2017
Verified Review
We Didn't Feel Like The Connections

They were excellent and really great. On the tour I saw that it didn't fit our needs and didn't feel like home. The community itself was comfortable and the staff were wonderful too.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


Viewing 1-20 out of 44 reviews

Neighborhood around Fallbrook Glen of West Hills

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Frequently Asked Questions about Fallbrook Glen of West Hills

Fallbrook Glen of West Hills offers Studio, 1 Bedroom and Semi-Private. Learn more.

Fallbrook Glen of West Hills has received an average review rating of 3.8 based on 44 reviews. See all reviews.

Call (818) 883-4123 to reach a resident at Fallbrook Glen of West Hills.

To reach a resident at Fallbrook Glen of West Hills call: (818) 883-4123



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.