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Our experience has been very good so far. The staff communication with the family has been very easy, and they have been receptive to the family's questions. There are different items for the residents to select from; however, there are not enough vegetarian selections to choose from and this would nice to see an improvement in.... Read more
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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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We've had some issues, but have brought them to attention and things are getting better.
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Response from Fallbrook Glen of West Hills
October 24, 2022Although we appreciate feedback from all families, this is not typical of us to hear. We welcome the opportunity to meet with you further to discuss your concerns soon. Please contact our Executive Director directly by phone at 818-883-4123 so we can address your concerns. Thank you.
Our experience has been very good so far. The staff communication with the family has been very easy, and they have been receptive to the family's questions. There are different items for the residents to select from; however, there are not enough vegetarian selections to choose from and this would nice to see an improvement in.
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Response from Fallbrook Glen of West Hills
August 7, 2022We are always grateful to receive positive comments about our facility and everything we have to offer. Respectful, courteous, and professional care is what we aim to provide at Fallbrook Glen of West Hills!
We really enjoy the amount of space they have inside and outside of the community. We like how the kitchen has a ton of windows that brings in that natural bright light, never depressing looking. All in all our loved one enjoys the meals aside from a few, and we so far have had a great experience.
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Response from Fallbrook Glen of West Hills
February 7, 2022Hi Christina, thank you for your amazing feedback. We are elated to know that you get all the comfort and positivity at Fallbrook Glen of West Hills. We hope you have a wonderful day!
My loved one was there for a short amount of time and paid in advance for the months they were planning on being there. I'm still waiting on a refund for the outstanding amount. The staff was very good at assisting my loved one. The food was very good at Fallbrook. Several of the residents were very kind to me. The staff would greet me by name each time I visited my loved one, and this was impressive to me.
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Response from Fallbrook Glen of West Hills
January 31, 2022Thank you so much for your review of Fallbrook Glen of West Hills! We truly appreciate the feedback and hope to hear from you again.
We were disappointed with our experience from the start. The person who was supposed to give us the tour never showed up and did not call to let us know she would not be there.
Response from Fallbrook Glen of West Hills
December 23, 2021We are sorry we let you down. This is unusual of us, as we aim to provide our guests with attentive and courteous service. We hope you will allow us the chance to talk to you about your experience and what we can do to make it right. We encourage you to reach out to Lilit Chaparyar at lchaparyar@northstarsl.com when you can. Take care.
I moved to Fallbrook Glen Dec. 2, 2020 from another nearby but inferior Assisted living. Fallbrook Glen is 100 times better! Fallbrook has delicious food, caring staff, a beautiful garden, civil, friendly residents, a variety of activities and cool nightly movies. Sometimes the wait staff are inefficient or the menu cheesey. I wish communications were better but that’s one of my pet peeves. My room is large and quiet but I do pay a bit more. COVID was handled well here by management and we are COVID free. Overall I would give Fallbrook Glen Assisted Living a high rating. T. H., resident.
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Response from Fallbrook Glen of West Hills
June 22, 2021Wow, thank you for the incredibly thoughtful review about our senior living community and services! We are so pleased to hear that your experience here has already been so much better with our delicious food, variety of activities, and friendly atmosphere. Our team is dedicated to providing the best home environment for our residents. It's very helpful to hear detailed feedback like yours. Thank you again for supporting Fallbrook Glen of West Hills with the amazing review!
So far, they have been great. My loved one seems to be happy here currently. The staff is fabulous and the communication is good so far. The food seems to be good for my loved one. Some residents are still having meals delivered to their rooms.
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Response from Fallbrook Glen of West Hills
April 21, 2021Thank you for taking the time to review our community! It's great to hear that your loved one is happy with their stay thus far. We strive to provide excellent service and care to our residents, and we will continue to work to provide a great home atmosphere during these difficult times.
Fallbrook Glen of West Hills is amazing! I am so happy we initially picked this place for dad to stay. It's clean and the staff was kind and caring, not only to residents but to visiting family as well. I have spoken highly of you all to many of my friends and acquaintances in the community and will continue to do so. Definitely one of the best senior living communities just like senior center which is where he was a resident for the remaining of his years. I will always be grateful and appreciative of how well he was taken care of at both facilities. Thank you!
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Response from Fallbrook Glen of West Hills
April 16, 2021Thank you so much, Nicholl! We appreciate your kind feedback and are happy to hear that you consider Fallbrook Glen of West Hills a clean and caring community for your dad. Our team aims to provide a positive environment for all of our residents, and we're grateful for your feedback. We wish your family all the best!
My brother lived here for four years through two different management teams and had to leave due to a critical lack of care. Although some of the staff are caring and helpful, they are consistently understaffed and as a result, the residents do not get the care they need. I know the management has changed again since he left last year so I am hopeful that this team has a better approach. The last team was all about making money and not about caring for residents. There was a consistent lack of response to family member questions and requests. We have since found a wonderful living situation and his health has made dramatic improvements. I would not recommend this place for anyone needing assistance and caring connections.
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We had to bring my mother back home after only a few months. They're understaffed for someone with her needs. The caregivers were very kind to her, but there are just not enough of them. Their care was rushed and they didn't have time to notice things. e.g., my mother completely ran out of towels and no one noticed. I washed my hands and there was nothing in the room to dry them. (One would think whoever got her up and dressed her would have noticed.) Another time she ran out of soap, and no one had checked the medicine cabinet for a new bar. Her lower toilet seat was soiled for at least three days, but I guess they were waiting for housekeeping to clean it - and housekeeping is only there once a week. She had bad falls on three occasions because the caregivers didn't come soon enough and she grew impatient. On two separate occasions while I was there, it took them 1/2 hour to answer the call button. (Other times they were there within 10 minutes.) I don't fault them, they have too many residents to look after. They had problems with her oxygen at first (more than once we found both portable tanks were empty) and we finally gave up on expecting them to change batteries in the hearing aids. The laundry staff has no system - I guess. Three nightgowns, two dresses disappeared in the last month she was there, along with bedding and other articles of clothing - all marked. I found a bath mat in her room CLEARLY marked with someone else's room number and name - neither of which were even close to my mother's room number or name. (I took the bath mat back myself.) I don't know if HQ is keeping them on too short a string in terms of funds, but their money is clearly not being spent on caregiving staff and training. If I had a parent who was still pretty independent, it would be another matter. I liked everyone there personally, but for someone who's in between assisted living and memory care, it's just not the right place. I hate to write a bad review, because I really did LIKE everyone, but I was so disappointed in our experience that I had to say something. I earnestly hope they can correct these issues.
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Overall, they do a good job of taking care of my mother. My frustration is with the time they took figuring out how to handle her oxygen (I went to visit a couple of times where both her portable tanks were empty so she couldn't leave her room). There are still problems changing her hearing aid batteries. They appear to be short-staffed on caregivers (sometimes it takes them a long time to answer the call button), but 99% of the caregivers they have are wonderful with her. They're very good about keeping me informed when they have a concern. Mother's not always crazy about the food, but then she complained about everything I cooked, too. Other residents seem happy and well-cared for. The outside garden area is lovely.
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My brother has lived at Fallbrook Glen for three years. In the past year, they have had new management and the staff has been cut. The quality of care is suffering. Caregivers are short with residents and management is unresponsive to calls from family members. We are looking for a new home for my brother.
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Overall, I’ve been very pleased with Meridian of West Hills. It’s a nice quiet place, and everyone here is nice. It’s an older place, but I like it. Really, all I want is a nice place, with good people who keep their promises. I do wish that they has a 24 hour coffee service. Otherwise, I’ve very satisfied, and I would recommend Meridian to others.
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I visited this community during an open house and I was not impressed. When I went into the lobby I saw the residents just sitting around it was depressing and I just walked out. I did not think this community would work for my loved one.
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Liked the administrators and facility, plus it's close to us for ease of visits...hoping this works out as well as we would like it to.
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I have no complaints of how things went for my tour of this community for my loved one . The staff where very professional throughout our visit and made sure to answer any questions I had for them in detail. The property was nicely presented and was very clean in my opinion. I thought they had a great activity program available for all of the residents as well as other amenities . It was just not the right fit in the end decision for my father.
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I had a tour at this community. They only showed us the memory section and my father-in-law is not ready for that. He is able to a lot of things on his own.
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I also had a wonderful tour of Meridian of West Hills. The facility was very clean and in good shape. The person who took me around was friendly and able to answer all of my questions. It was a good experience to tour.
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This is a large community then what we wanted. It was clean but too big for her to feel comfortable. We wanted a family feeling and this was not what we could find for her. We liked the tour and the staff was nice. Families need to tour this community for the care of a loved one.
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They were excellent and really great. On the tour I saw that it didn't fit our needs and didn't feel like home. The community itself was comfortable and the staff were wonderful too.
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See what the neighborhood has to offer and what’s nearby:
Fallbrook Glen of West Hills offers Studio, 1 Bedroom and Semi-Private. Learn more.
Fallbrook Glen of West Hills has received an average review rating of 3.8 based on 44 reviews. See all reviews.
Call (818) 883-4123 to reach a resident at Fallbrook Glen of West Hills.
To reach a resident at Fallbrook Glen of West Hills call: (818) 883-4123
4.6
(143 reviews)Studio, 1bd, 2bd, Semi-Private
Welcome to The Gardens at Park Balboa(G.P.B), an Independent, Assisted Living and Memory Care residence in Van Nuys, CA. Our California lifestyle community is located in the heart of the San Fernando Valley, just blocks away from 2 major hospitals, and convenient to all freeways. The Gardens has...
3.6
(5 reviews)Studio, 1bd, 2bd, Semi-Private
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4.0
(12 reviews)Studio, 1bd, Semi-Private
Vintage Simi Hills Senior Living in beautiful Simi Valley, California is an assisted living community which also specializes in the care of Alzheimer's disease and other related dementias. It’s a friendly, flexible environment that celebrates your individuality and nurtures your soul. We...
3.9
(38 reviews)Studio, Semi-Private
The Commons at Woodland Hills is an assisted living community located in the San Fernando Valley of Los Angeles, Los Angeles County, California. Woodland Hills is a beautiful city with lots of great activities for residents. They may go on shopping trips, go to malls and do their shopping, enjoy...
4.3
(25 reviews)Studio, 1bd, 2bd, Semi-Private
Conveniently located off the 101 Fwy in beautiful Agoura Hills. Our unique community provides independent living, assisted living and a separate secured Memory Care community. Choose from a studio, one-bedroom or a two bedroom 2 bath apartment each with a kitchenette, patio or balcony. Our caring...
3.0
(24 reviews)Studio, 1bd, Semi-Private
Cedars Assisted LivingCedars Assisted Living is an assisted living community located in the beautiful town of Northridge, Los Angeles County, California. Our community is located in a peaceful area where you can sit and enjoy the beautiful mountains. It is a great place to live, and the perfect...
5.0
(1 review)Studio, 1bd, 2bd
Warner Center upscale senior living with walking access to Topanga as well as The Village and many restaurants and retail shops. Our community is very open and spacious, within the Warner Center area. Luxurious yet very comfortable. Apartment sizes are very open and large. Newest community in the...
4.7
(11 reviews)Studio, 1bd, Semi-Private
4.2
(9 reviews)Studio, Semi-Private
West Hills Retirement Center West Hills Retirement Center is an assisted living community in the pleasantly warm climate of West Hills, CA. Located in the lively town of West Hills, residents have access to multiple nearby senior centers and a variety of delightful shopping locations. Gentle...
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.