Fallbrook Glen of West Hills

We've had some issues, but have brought them to attention and things are getting better.

Our experience has been very good so far. The staff communication with the family has been very easy, and they have been receptive to the family's questions. There are different items for the residents to select from; however, there are not enough vegetarian selections to choose from and this would nice to see an improvement in.

We really enjoy the amount of space they have inside and outside of the community. We like how the kitchen has a ton of windows that brings in that natural bright light, never depressing looking. All in all our loved one enjoys the meals aside from a few, and we so far have had a great experience.

My loved one was there for a short amount of time and paid in advance for the months they were planning on being there. I'm still waiting on a refund for the outstanding amount. The staff was very good at assisting my loved one. The food was very good at Fallbrook. Several of the residents were very kind to me. The staff would greet me by name each time I visited my loved one, and this was impressive to me.

I moved to Fallbrook Glen Dec. 2, 2020 from another nearby but inferior Assisted living. Fallbrook Glen is 100 times better! Fallbrook has delicious food, caring staff, a beautiful garden, civil, friendly residents, a variety of activities and cool nightly movies. Sometimes the wait staff are inefficient or the menu cheesey. I wish communications were better but that’s one of my pet peeves. My room is large and quiet but I do pay a bit more. COVID was handled well here by management and we are COVID free. Overall I would give Fallbrook Glen Assisted Living a high rating. T. H., resident.

So far, they have been great. My loved one seems to be happy here currently. The staff is fabulous and the communication is good so far. The food seems to be good for my loved one. Some residents are still having meals delivered to their rooms.

Fallbrook Glen of West Hills is amazing! I am so happy we initially picked this place for dad to stay. It's clean and the staff was kind and caring, not only to residents but to visiting family as well. I have spoken highly of you all to many of my friends and acquaintances in the community and will continue to do so. Definitely one of the best senior living communities just like senior center which is where he was a resident for the remaining of his years. I will always be grateful and appreciative of how well he was taken care of at both facilities. Thank you!

My brother lived here for four years through two different management teams and had to leave due to a critical lack of care. Although some of the staff are caring and helpful, they are consistently understaffed and as a result, the residents do not get the care they need. I know the management has changed again since he left last year so I am hopeful that this team has a better approach. The last team was all about making money and not about caring for residents. There was a consistent lack of response to family member questions and requests. We have since found a wonderful living situation and his health has made dramatic improvements. I would not recommend this place for anyone needing assistance and caring connections.

We had to bring my mother back home after only a few months. They're understaffed for someone with her needs. The caregivers were very kind to her, but there are just not enough of them. Their care was rushed and they didn't have time to notice things. e.g., my mother completely ran out of towels and no one noticed. I washed my hands and there was nothing in the room to dry them. (One would think whoever got her up and dressed her would have noticed.) Another time she ran out of soap, and no one had checked the medicine cabinet for a new bar. Her lower toilet seat was soiled for at least three days, but I guess they were waiting for housekeeping to clean it - and housekeeping is only there once a week. She had bad falls on three occasions because the caregivers didn't come soon enough and she grew impatient. On two separate occasions while I was there, it took them 1/2 hour to answer the call button. (Other times they were there within 10 minutes.) I don't fault them, they have too many residents to look after. They had problems with her oxygen at first (more than once we found both portable tanks were empty) and we finally gave up on expecting them to change batteries in the hearing aids. The laundry staff has no system - I guess. Three nightgowns, two dresses disappeared in the last month she was there, along with bedding and other articles of clothing - all marked. I found a bath mat in her room CLEARLY marked with someone else's room number and name - neither of which were even close to my mother's room number or name. (I took the bath mat back myself.) I don't know if HQ is keeping them on too short a string in terms of funds, but their money is clearly not being spent on caregiving staff and training. If I had a parent who was still pretty independent, it would be another matter. I liked everyone there personally, but for someone who's in between assisted living and memory care, it's just not the right place. I hate to write a bad review, because I really did LIKE everyone, but I was so disappointed in our experience that I had to say something. I earnestly hope they can correct these issues.

Overall, they do a good job of taking care of my mother. My frustration is with the time they took figuring out how to handle her oxygen (I went to visit a couple of times where both her portable tanks were empty so she couldn't leave her room). There are still problems changing her hearing aid batteries. They appear to be short-staffed on caregivers (sometimes it takes them a long time to answer the call button), but 99% of the caregivers they have are wonderful with her. They're very good about keeping me informed when they have a concern. Mother's not always crazy about the food, but then she complained about everything I cooked, too. Other residents seem happy and well-cared for. The outside garden area is lovely.

My brother has lived at Fallbrook Glen for three years. In the past year, they have had new management and the staff has been cut. The quality of care is suffering. Caregivers are short with residents and management is unresponsive to calls from family members. We are looking for a new home for my brother.

Overall, I’ve been very pleased with Meridian of West Hills. It’s a nice quiet place, and everyone here is nice. It’s an older place, but I like it. Really, all I want is a nice place, with good people who keep their promises. I do wish that they has a 24 hour coffee service. Otherwise, I’ve very satisfied, and I would recommend Meridian to others.

I visited this community during an open house and I was not impressed. When I went into the lobby I saw the residents just sitting around it was depressing and I just walked out. I did not think this community would work for my loved one.

Liked the administrators and facility, plus it's close to us for ease of visits...hoping this works out as well as we would like it to.

I have no complaints of how things went for my tour of this community for my loved one . The staff where very professional throughout our visit and made sure to answer any questions I had for them in detail. The property was nicely presented and was very clean in my opinion. I thought they had a great activity program available for all of the residents as well as other amenities . It was just not the right fit in the end decision for my father.

I had a tour at this community. They only showed us the memory section and my father-in-law is not ready for that. He is able to a lot of things on his own.

I also had a wonderful tour of Meridian of West Hills. The facility was very clean and in good shape. The person who took me around was friendly and able to answer all of my questions. It was a good experience to tour.

This is a large community then what we wanted. It was clean but too big for her to feel comfortable. We wanted a family feeling and this was not what we could find for her. We liked the tour and the staff was nice. Families need to tour this community for the care of a loved one.

They were excellent and really great. On the tour I saw that it didn't fit our needs and didn't feel like home. The community itself was comfortable and the staff were wonderful too.