Elmcroft of Lebanon

Our in person tour experience was still during the covid pandemic so we did have some restrictions. We were not able to see any of the model rooms. Even though the value for cost was cheaper, they offered less amenities. Also Elmcroft is more in town so it was very congestive feeling to our loved one.

The staff are very good at the community, it is a very clean place and the meals are excellent. The care is very good, and overall we have had a good experience. Our only problem is that they have had a high turnover rate which has caused some lack in communication.

We chose this facility because I knew other people at Elmcroft of Lebanon and they were pleased with the services here as well as availability. The staff was very helpful and kind during the whole process. I could always talk to whoever I needed to talk to. She said the food was ok. They did not have any cases of COVID, they made ways of communicating with families easier. I would recommend, it was a great transition facility.

Elmcroft has been a wonderful place for our Dad...his room is great, the food is awesome. They have many activities every day. He seems very happy there. Dad is cared for & treated w/ dignity. We couldn't ask for a better place for Dad.

Dementia and alzheimer residents are with the general population. This can be difficult for residents who do not have this issue. Residents will not have a place for refuge. Sad for residents with those conditions, but it makes it hard for the general population.

There seem t be great activities ad short offsite trips for lunch or shopping. Facility is rather large an you don't see many residents about other than at the dining room. I don't think this would be the place for a gregarious person, as I seems very quiet. My Moth has only been thee for several weeks, so our exposure is limited. Mom say the staff is very friendly and nice, but the residents are not as friendly. Hopefully she just needs more time to assimilate.

Sales presentation was clear and easy for my Mom to understand. Facility was clean and setup in a large circle so the residents were less likely to find themselves lost. Rooms at the lowest rate are small but functional. The 'gathering' areas for family could be more inviting, with more seating, since they were large areas. Since it's an older facility, there are less windows and not as bright and inviting as some other facilities. Most common medical services are available on site which is convenient. Residents seemed content and staff seemed friendly. They have some very nice programs designed with the resident's health and happiness in mind. Overall, We thought is was a very nice facility, and is a the top of our list.

We are moving my dad out of Elmcroft. When he first arrived the place was great. They had a major turnover in employees and it has gone downhill fast. One example is my father has a wound and needs bandages changed every day. They do not and it is no longer a safe place for your family member. We are moving him out in two days. It will be such a relief. I have spoken to other residents who feel the same way. Last week I counted out of 70 rooms. 33 were empty. That should tell the story.

Was a nice place until recently when top new employees took over. They are unfriendly don’t seem to care. Would not recommend

My mom lived here for about a year and it went well. Her needs ultimately changed so we moved her to a different facility but the staff was wonderful during her stay. I tried the food a couple of times, and sometimes it seemed a bit too fancy, but overall it was good. There were a few activities they provided for the residents like crafts, musical entertainment, and Worship entertainment. The building was kept pretty clean, I never had any issues with that. They really did a lot of good for my Mom, I would recommend them.

My mother is still adjusting to this community, but so far everything is going well. I'am very pleased with everything they have done for us. They have wonderful staff here, they are very caring. The community looks great, they do a great job with the cleanliness. There are nice activities available. The meals look very nice. She being cared very well here. I know she is in good hands, and I would recommend this community to anybody.

Not only were we able to connect with ElmCroft on the same day as calling A Place for Mom, we were able to visit and get the paper work needed for a move in in two days. It was only two days because the one day was a Holiday so we could have expedited the process and completed the move in only one day! I cannot begin to thank Natalie for her expertise and knowledge during this stressful situation. Thank you to your caring corporation for the time and dedication in helping our family. Elmcroft was our number one pick because of willingness of the Directors to provide us access to the facility and the location was convenient. The tour of the facility was extensive and thorough. All of our questions were addressed from the start. Thank you ElmCroft for providing the personal care our mother requires. We will continue to share this connection and encourage our friends and family to use the service when the situation arises. Love and Prayers for all.

Overall we are pleased with how things have gone with Elmcroft of Lebanon. The facility itself is well kept and clean, and the staff seems friendly and professional. My loved one had to move here quite suddenly after a fall, and she wasn't thrilled about the idea of assisted living. However, the staff here have really gone out of their way to help her feel welcome and get her integrated with the community and the various activities, and it has gone a long way to winning her over!

Upon entering Elmcroft of Lebanon, you immediately are drawn to the feelings of compassion, patience and true empathy that the entire staff conveys to both their residents and their families. The main lobby/living room is a pleasant gathering place for the residents from the dancing flames in the gas fireplace to the bright, happy sunlight streaming through the many windows. You do not see lonely individuals slumped in wheelchairs, left to their own to survive another boring day. The staff includes ALL the folks in whatever events are going on that day, no matter the individual's physical or mental state. The food is high quality with many different choices. The medical director is very connected with the residents' care, from delivering meds at specific times, monitoring weight/blood sugar/breathing etc. and keeping in touch with physicians and individual families. The activities Elmcroft plans each day are fun and they even have monthly family nights with food and entertainment. The entire atmosphere is uplifting, and in just 2-1/2 weeks, my mother has done a 360 degree turn in regaining her mobility, spunk and interest in living that she had lost at her previous senior living site. Thank you everyone at Elmcroft of Lebanon!

They've done a really excellent job at Elmcroft of Lebanon! Our family had a somewhat unique situation, and the people here really went out of their way to understand and accommodate that situation. They reached out to us quickly when we inquired, and really helped us through the whole process. The facility itself is very nice, and they're taking great care of my loved one!

Very Nice place. I'd have no problem staying at Elmcroft. I hope an apartment is available when I need one.

Everyone we dealt with at Elmcroft was totally helpful and when they said they would handle it they did promptly. We moved Mom in and they took care of all her needs. They took time to talk and interact with her all the time. They made sure she was at home in all parts of activities but they did not force her to something she had no interest in. I felt so good when I asked Mom if she wanted to go home and she told me she was at home. I am so pleased we found and decided on Elmcroft because of their facilities my Mom was surrounded by her own possessions and sleeping in her own bed.

Elmcroft seems like a really effective place with a friendly staff and well managed facility. Administrators are engaging and seem intimately involved with people and care givers. Care giving staff seems somewhat over stretched for people to serve.