Elmcroft of Downriver

Cleanliness

Care services

Staff

Meals & dining

Activities

Value for cost

The director of nursing doesn't call back, and he really doesn't seem to put any effort into communicating with the family. I think the day to day care is good overall. I would give them a 4/5. I like that the person in charge of the dementia unit is very experienced and qualified in her role, and she makes the unit run smoothly and efficiently. She's very concerned about the patient and communicates well with the family. I never got a video call unless it was from the staff. I know they had an activities director who was supposed to be setting up scheduling for video calls as activity for the residents, but that never happened. Calls only ever came from a couple of the girls on their personal phones. In hindsight, they could have done much better on communication.

From what we are able to see of the community the lobby was clean, and going off of what our loved one said the food was kind of a hit or miss. While our loved one was there due to the covid restrictions there were no activities.

I was trying to find a place to put mom temporarily and Elmcroft actually called me first. When I talked to the director I was so uneasy about moving mom somewhere else and they put me at ease. When we put my mom here my heart felt better. They took such good care of mom. I cannot say enough about the staff members here, they went above and beyond for our family. They were excellent with communication, they always called to give us updates and we always knew what was going on. They truly cared and are wonderful people. If I had to place her somewhere again I would go to Elmcroft of Downriver.

I was disappointed by Elmcroft. It has a good reputation but I found that it was chronically under-staffed and fairly often saw incompetence and lack of training in staff. There were ,however, a few employees who were very kind-hearted and really went out of their way to help my mother. Apparently, many other places are much worse but in my opinion the care was not what it should have been.

Overall it has been a good experience, it was a nice and clean community. We liked how everything was included and not ale cart, she was getting all of the services. They brought her meals to her room which was nice, and we would definitely recommend his community to others.

My Mom has lived at Elmcroft since [date removed]. When she moved into her studio apartment, I was worried that she wouldn’t adjust, but she soon was busy playing bingo, chair exercising, enjoying popcorn and movies, participating in Monday manicures, listening to live mini concerts, and sharing meals in the airy dining room with other residents. Her weekly appointment at the on-site beauty salon kept her feeling “pretty”. While visiting her, I was given the “bum’s rush” more than once, because she had something to do. Keeping track of time is not easy for Mom, but the staff is great about reminding her when things are about to happen. She still was able to go out with family to do the things she enjoyed, riding in the country, ice cream, and coney dogs. Covid-19 and the resulting isolation has been tough for everyone. Elmcroft staff has been creative at keeping Mom safe while still attending to her needs. She may not be out and about doing activities, but staff comes to her to bring her medicine, meals, keep her talking, do a bit of exercise or manicure her nails. My visits from outside are always facilitated so that Mom can be near the window to hear me. The Mother’s Day car parade was a hit allowing her grandchildren and great grandchildren to get to blow kisses and wave to her and many other residents. Her life’s journey is getting more difficult daily as she approaches age 92. Her short term memory is fading and she needs more help and guidance. I need to stress that the staff is in tune with her and treats her with dignity and kindness. When I have a concern or question, [name removed] and his admin staff are always available… and they take questions seriously no matter how small the concern may be.

The staff at Elmcroft are knowledgeable and caring which put our mind at ease as we transition our parents from home to a new place to live. They have handled the COVID epidemic with care and professionalism to halt the spread of the virus at the facility. We had to move our father to the memory care side and they made the transition as if it was their parents and they have kept us informed on his progress. We would recommend this facility to our friends.

They do a good job. I have family that works there so that helped with our decision. The food is good. They have several floor plans to choose from. They have a courtyard in the middle of the building for outdoor space.

My mother developed a bed sore at elmcroft after only 3 weeks... it was stage four meaning it was down to the bone or tendons and wold never heal. She was moved to another facility and died 4 weeks later possibly from the infection of the wound that developed under their watch. Had they been providing proper care this should not have happened.

Our family was very worried about our father adjusting to Elmcroft having to move out of his home after 63 years and the recent sudden loss of our mother . He has settled in beautifully and the staff has been fantastic!