Country Cottage - Hoover

I really liked Country Cottage, probably the best out of all of the ones we toured. Unfortunately they have just recently shut down their location in Hoover and their other location was too far away for us to drive to.

We toured Country Cottage and we didn't like the tour experience or how it looked in the very beginning. The room was very small and the community controlled the heating and cooling of the room. The gave us a call and informed us that the Hoover location is closing down and asked if we wanted to see another. We declined because we did not have a good first impression here.

This community was okay but I wanted something more upscale for my loved one but the tour was nice.

This community was very nice and the people were very friendly however, I needed my aunt in a community where they gathered and there were more gathering places at another community. The people were very nice the community was just not what I needed for my loved one

This community was really great and it was a nice tour. The value for the cost and the location were the main two important factors for us.

The community doesn't do activities for the residents. The staff look after my loved one; however, the residents aren't as closely watched as I would have hoped. I would recommend you keep a close eye on your loved one if they are here.

We toured this community and the tour was very good. They answered all of our questions and were very informative. They were very accommodating and the staff was very helpful and friendly. We did not feel rushed at all and they took their time with our family. I would recommend touring this community

They have kind staff and they are a clean community. The staff worked hard to make sure the resident felt comfortable. They couldn't provide adequate transportation to dialysis. Due to the pandemic they didn't have any activities going on. My loved one needed additional care and due to this my loved one moved out after a short amount of time.

Overall, I rate them highly. They seem to have genuine compassion. It's a smaller place, a little more intimate. The living situation is a cottage feeling, which suits memory issues well. I haven't been able to be inside due to Covid, but the exterior seems to be maintained well, the building is in good shape, the parking lot is clean, and the landscape is tended to. From what I can tell, they're taking good care of my loved one. I would recommend them for sure.

Make sure you keep on top of everything and make sure medication is being distributed correctly and Drs. ordered are being followed. I would not recommend this community to others.

We did not have a good experience with Country Cottage and I would not recommend the facility to anybody.

The community was great. I wish I placed my loved one here to start with. This had a home feeling, instead of like a hospital. The direct staff that assisted my loved one were wonderful. The food was enjoyed by my loved one, and they ate every meal.

My mom was there for 7 years. It was good at first, but gradually the services began to decline. The food became poor, the employees quit interacting with the residents... no games, just nothing. The employees got down to two who responsible for taking care of residents, food service, cleaning , etc. at least 75% of my moms belongings were stolen. She fell several times due to negligent care. When we left, we were charged over $300 even though our contract said no charge would be declared fir painting. There were many others negative occurrences. Do not use this facility. They used temps fir the weekends who spent most of their time sleeping, talking on the phone or smoking on the back porch

DONT EVER SEND YOUR LOVE ONES THERE THEY ARE UNPROFESSIONAL AND THEY ABUSE THEIR RESIDENTS AND THEY FEED THEM COLD FOOD. THEY DON'T TAKE PROPER CARE OF THESE PEOPLE I FEEL SO SAD FOR THE RESIDENTS. They are very very unsanitary. Please please please please please please i repeat. Then they mistreat they staff.

Very personable manager ([Removed]). Residents appeared happy and staff interacted well with them. Lovely place

GREAT facility with a loving, caring staff. They were very accommodating and eager to meet the needs of our family.

We had a very nice tour of this community and the staff did a nice job in showing us around the community as well as answering our questions. My Uncle felt that this was just not what he was looking for.

The employees I met could not have been more helpful. The small environment really gives County Cottages a feeling like you are in a home. The only reason I am giving it four stars is that the rooms are all studio and are quite small. This was not the right fit for my mother in law, but it is definitely worth a look if the studio apartment is okay with you. The employees really seemed to care about the residents and work to make the people there feel loved and like they are at home.

The employees I met could not have been more helpful. The small environment really gives County Cottages a feeling like you are in a home. The only reason I am giving it four stars is because he rooms are all studio and are quite small. This was not the right fit for my mother in law, but it is definitely worth a look if the studio apartment is okay with you. The employees really seemed to care about the residents and work to make the people there feel loved and like they are at home.

The staff have done a good job caring for mom. They are attentive and we have good communication. The food is good and they keep the community clean. They offer daily activities and I would recommend this community.